Upgrade
Upgrade at a glanceUpgrade (Finance) has a unitQ Score of 45 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 13 points from 58 in the previous 30 days. The score draws on 96 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Account Locked Or Suspended.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 13 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 14 % 13 Reports
- Android
- 86 % 83 Reports
Compared with similar apps
Citi Mobile89
Dave - Banking For Humans81
Robinhood77- Robinhood: Invest. Save. Earn.77
Cash App74
Chime71
Capital One Mobile68
Coinbase Buy & sell Bitcoin53
Upgrade45
Rocket Money42
PayPal: Mobile Cash38
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountAccount StatusAccount Locked Or Suspended
- Customer Support & SuccessConductNo Response or Help Received
- AccountSubscriptionSubscription Too Expensive
About Upgrade
What is Upgrade?
The Upgrade app is a financial service that helps users manage their money by offering personal loans and credit tools. With Upgrade, users can easily track their spending, make smart financial decisions, and build their credit score.
Is Upgrade safe?
The Upgrade app is designed for personal loans and financial services, making it crucial for users to be cautious, especially younger audiences. While it offers transparent fees and customer support, users may encounter risks like potential debt and privacy vulnerabilities. Therefore, parents should supervise younger users to ensure safe practices while managing financial responsibilities.
Who owns Upgrade app?
The Upgrade app is owned by Upgrade, Inc., a financial services company co-founded by Renaud Laplanche. This company is known for providing neobanking services and was established in 2016.