Ups

Business30-day average as of Nov 09, 2026

Ups at a glanceUps (Business) has a unitQ Score of 31 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 2 points from 29 in the previous 30 days. The score draws on 2,840 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Order Not Delivered.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App Store Google Play

31poor

unitQ Score 30 Day Average as of Nov 09, 2026 2 point score increase in the last 30 days

Previous 30 days29

Last 30 days31

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score

User Feedback

2,840Reports

iOS: 60 % 1694 Reports
Android: 40 % 1146 Reports

Top feedback themes

ApplicationUser Interface
Difficult to Navigate UI
Customer Support & SuccessConduct
Unsatisfactory Behavior
OrderDelivery
Order Not Delivered
ApplicationLogin
Can't Log In
Customer Support & SuccessContact
Can't Contact Customer Support

All scorecards