Upwork
Upwork at a glanceUpwork (Business) has a unitQ Score of 72 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 2 points from 74 in the previous 30 days. The score draws on 304 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Can't Get Jobs, Difficult to Navigate UI and Can't Log In.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 0 % 0 Reports
- Android
- 100 % 304 Reports
Top feedback themes
- EngagementsFind WorkCan't Get Jobs
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLoginCan't Log In
- AccountSubscriptionSubscription Too Expensive
- Customer Support & SuccessConductUnsatisfactory Behavior
About Upwork
What is Upwork?
Upwork is an online platform that connects freelancers with clients seeking various services, like writing, graphic design, and programming. It allows users to find work, collaborate, and manage projects easily, making it a popular choice for independent professionals.
Is Upwork safe?
Upwork is generally considered safe for users, including young audiences, as it employs various security measures and offers resources for scam prevention. However, users should be cautious of potential scams, unsolicited requests for personal information, and off-platform communication, which could expose them to risks. Proper safety protocols while using the app are essential to mitigate these downsides.
Who owns Upwork app?
Upwork owns the Upwork app as it is the parent company. Hayden Brown is the President and CEO, leading the company as it connects freelancers and clients on its platform.