72
good
Direct Express® Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
90%
Android
222 Reports
222 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
25 Reports
25 Reports
User Feedback
10%
iOS
25 Reports
25 Reports
90%
Android
222 Reports
222 Reports
Direct Express® Mobile - Latest Quality Issues
Android
May 2, 2024
It's a pretty good app, but sometimes, it keeps the card locked from the app. I misplace my card and, at times, would lock the card through the app just to make sure of no unauthorized payments. Maybe I lock and unlock the card so much that it gets stuck in the locked app. Anyways I was only able to unlock my locked card through the automated system. Other than that, it's a pretty great app...
Android
May 2, 2024
it stopped letting me do online purchases out of nowhere.
Android
May 2, 2024
Frustrating. I don't get alerts AT ALL I'll set them but every time I open the app, they're gone. When I ask for paper statements I don't get an entire month's worth of transactions, if i even get it but I'm paying for it. Transactions will show up as if u purchased it the day after you did too. Edit: still don't get alerts, none!! I can't see deposits for any month before the current month& i cant see transactions before the month prior to the current month. Don't I have a right to a statment?
Android
May 2, 2024
This card is terrible. Their fraud department basically is fraudulent themselves. Ar best this business is rather shady. In case anyone thinks I'm full of it I'm giving my name to show that I'm serious. Tim Hartnett. I'm done having anything to do with this shady business and their app. This is by far the most ratchet business I've ever dealt with. Straight up shysters
Android
May 2, 2024
holding my $ from me
Android
May 2, 2024
the most horrifying experience constantly are busy call back later. even in a emergency disgusting app service.
Android
May 2, 2024
DE doesn't have fraudulent activity alerts, and they'll refuse to refund your lost $ as federal law requires if hackers drain your account. They're a dirty "bank."In 2014, I lost an entire deposit, and I lost even more than this in January of this year. Guess how much of my lost money direct express has refunded according to federal law? $0.00 Direct Express is known for its sham "investigations" process. Get direct deposit ASAP!!
Android
May 3, 2024
Why is it saying they can't verify my account????
Android
May 4, 2024
card not taken a lot
Direct Express® Mobile - Product Description
With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time. Please Note: If your card begins with 511563 DO NOT download this app. Please look in the app store for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563. When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.
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