59
fair
Direct Express® Mobile unitQ Score
30 Day Average as of Sep 18, 2026
4 point score decrease in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
App Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
24%
iOS
46 Reports
76%
Android
142 Reports
About Direct Express® Mobile
What is Direct Express® Mobile?
The Direct Express® Mobile app is a convenient tool that allows users to manage their Direct Express prepaid debit card accounts easily from their mobile devices. With this app, you can check your balance, view transactions, and receive alerts about your account activity, all while on the go.
Is Direct Express® Mobile safe?
The Direct Express Mobile app offers features like easy fund access and banking task management, which are advantages for users. However, some reviews indicate frustrations with errors and customer service, raising concerns about reliability and support, especially for younger users. Privacy measures like identity theft protection are in place, but users should be aware of potential risks, including account security issues and transaction limits.
Who owns Direct Express® Mobile app?
The Direct Express® Mobile app is owned by Comerica Bank. Comerica is the exclusive issuer of the Direct Express debit card, which serves federal benefit recipients.
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