4
poor
Vitality UK | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
49%
Android
41 Reports
41 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
42 Reports
42 Reports
User Feedback
51%
iOS
42 Reports
42 Reports
49%
Android
41 Reports
41 Reports
Vitality UK - Latest Quality Issues
iOS
Apr 18, 2024
Extremely unstable….. still unstable
Update: this is definitely the worst app ever! Considering how much Vitality makes from all the insurance policies, you would expect much better. The whole points system just feels like a fraud! What's the point??? I'm very disturbed with this app. It hasn't synced my data for about 4 months now. And it's super to be linked to my health profile and insurance. If the app doesn't work for most of the time, how then can it provide the necessary data??
iOS
Apr 19, 2024
Login issue
Not able to login into Vitality and its been couple of weeks this issue is there.When I'm trying to login it's throwing the below error “We're currently experiencing a technical issue, which we're working to fix. Thanks for your patience.” Please someone can have a look at it.
iOS
Apr 19, 2024
Can’t get into my account
I haven't been able to use the app to get into my account for months. It's stuck on the front page pop up where it shows you three pages you scroll through to ‘Get Started'. The Finish button is unresponsive and I can't get past that screen. I've deleted and redownloaded the app. I have the most up to date software installed on my iPhone 11. Help!
Android
Apr 19, 2024
Unusable.
iOS
Apr 20, 2024
Rubbish
I see multiple one-star recent reviews on here and yet the app has an overall rating of 4.3. How does that work? Is it because Vitality succeeds in having negative reviews removed? For the record, it is unbelievable how very very poor this app is. Things just don't work and help is impossible to find. Meanwhile it showers you with irrelevancies and extraneous information. I would give it zero stars if I could.
iOS
Apr 20, 2024
Poor app performance
For an app that is connected to an insurance product this app should be better. It seldom works first time and is hit and miss on pulling activity through. The features of the app are great but in this day and age I expect seamless interaction and better performance.
iOS
Apr 20, 2024
Terrible app
A terrible app and pointless keeping it on my phone. If I don't open it for a couple of weeks it asks me to sign in using Touch ID, which I do, then proceeds to ask me for my login details which I don't keep on my phone. The whole health tracking to offset against policy reductions just feels like a sales gimmick. What's the point of having it on my phone if it's constantly asking me to login. Waste of time.
iOS
Apr 21, 2024
Can do better
Slow to update on points at times, especially at the weekends. Also on many weekends, the app is down for maintenance.
iOS
Apr 22, 2024
Really poor app
Considering how big the company in, the app is really poor. I can't access my documents. Can't see my plan … I mean, it's just useless.
Vitality UK - Product Description
Get connected to Vitality and track your progress towards Active Rewards on the go. Link your Apple Health and/or an activity tracker to the Vitality Member App to start earning points towards rewards, from a handcrafted drink with Caffè Nero to cinema tickets with ODEON or Vue, on us. The Vitality Member App allows you to: * Track Vitality Programme progress * Provide an overview of the products you have with Vitality * Track progress towards your Active Rewards including Caffè Nero and ODEON/Vue * Link multiple devices to track activity including Apple Health, Garmin, Polar, Withings and Fitbit * Track your Vitality status * Browse the other partner benefits available to you * Access to support areas for device linking * View articles from the latest magazine Collecting your activity data If you link Apple Health to the Vitality Member App, step data will be automatically sent to Vitality every 2 hours. Workouts and mindfulness activity data will be sent once the activity has been completed. Other connected devices (such as Garmin) will send activity data once the activity has been completed. Important Information You need to be a Vitality member to use this app. Log into the app using your Member Zone username and password. If you don’t have a Member Zone account yet, register on the app using your Vitality membership number.
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