Quality degradation at myVW  
Users report higher volume of Quality Issues than usual
44
poor

myVW | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
48%
Android
97 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
104 Reports
User Feedback
52%
iOS
104 Reports
48%
Android
97 Reports
myVW - Latest Quality Issues
iOS
Apr 12, 2024
Junk
App has said my vehicle is not eligible “yet”. They “yet” keeps getting longer and longer and longer.
Android
Apr 13, 2024
Will not remote start when using this app. Not since an update took place several months ago. Extremely disappointed. Called VW three times, three times they said they couldn't help and a tech. would call, but 3 times noone ever called, another disappointment. This sucks.
Android
Apr 14, 2024
very laggy
iOS
Apr 15, 2024
Really crappy compared to Tesla’s app
For starters, why do I get the screen on Every. Single. Launch (!!) asking me whether I want to enable Siri. That should be one ask then DONE - please never ask me again!
Android
Apr 15, 2024
not many options and every time I try to remote start charging it says it can't
iOS
Apr 15, 2024
Meh
The app only really does two things…start/stop charging and turning on climate control. You can't use it it for anything else. Seems like a waste of an app. It also does not accurately show your range. The app will show me charged at 80% but say I only have about 100 miles, but when I get in the car my screen shows I have closer to 200. There are so many other things that other EV apps can do. I'm incredibly disappointed in VW.
Android
Apr 16, 2024
app didn't tell me when there was a major repair needed for my vehicle. Just bad break warning but nothing was wrong with the break it was a busted head gasket and the heat went out. I locked my vehicle thru the app since the dealership left my truck unlocked, windows down, and trunk open for almost a month inside and outside the shop and outside of business hours. The shop then broke into my vehicle left it all scratched up inside the door and nothing alerted me to the break in. Rude.
Android
Apr 18, 2024
App always gives an error when communicating with the car
Android
Apr 19, 2024
need lock unlock on id.4 please
myVW - Product Description
Welcome to myVW, a drive-changing app with connected services from VW Car-Net®.¹ Enjoy a connected drive with Remote Access and more, whether you're right next to your vehicle or miles away.

Features:
• Remote start your engine (if vehicle is equipped)³
• Remote lock or unlock your doors²
• Remote honk and flash²
• Last parked location⁴
• Find and select a preferred Volkswagen dealer
• Schedule service
• View previous service history⁵
• Recommended maintenance schedules 
• Keep tabs on your car when someone else is driving with vehicle alerts through the Family Guardian Features, including speeds alerts, curfew alerts, valet alerts and boundary alerts.³

Electric Vehicle owners will be able to: 
• View battery status 
• Start and stop battery charging
• Manage charge and battery settings
• Remotely access climate control

Trial or paid subscription required. myVW services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information. Always pay careful attention to the road, and do not drive while distracted.

myVW is available on most model year 2020 vehicles and newer.

• Additional Information: https://www.vw.com/en/myVW
• Privacy Statement: https://www.vw.com/en/privacy.html
• Do Not Sell My Personal Information: https://privacyportal.volkswagengroupofamerica.com/donotsell
• myVW Terms of Service: https://www.vw.com/en/terms.html#myvw
• Car-Net Terms of Service: https://b-h-s.spr.us00.p.con-veh.net/securecontent/tos/primaryProgTOS.html

¹Available on most MY20 and newer vehicles. Always pay careful attention to the road and do not drive while distracted. Certain services require trial or paid subscriptions, which may have their own terms and conditions. VW Car-Net requires a VW ID and myVW account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Not all services and features are available on all vehicles and some features may require the most recent software update. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment. Standard text and data rates may apply for app and web features. See Terms of Service, Privacy Statement, and other important information at www.vw.com/carnet.
²Standard text and data rates may apply. See Owner's Manual for further details and important warnings about locking and unlocking your vehicle remotely.
³Requires myVW mobile app and compatible factory-installed or dealer-installed remote start feature. See Owner's Manual for further details and important warnings about the keyless ignition feature. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. Standard text and data rates may apply.
⁴Standard text and data rates may apply. Do not use feature to locate stolen vehicle.
⁵Service history is available as long as work was performed since January 2014 at a participating Volkswagen dealership.
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