WhatsApp Business
WhatsApp Business at a glanceWhatsApp Business (Business) has a unitQ Score of 81 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 2 points from 83 in the previous 30 days. The score draws on 38,132 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Account Locked Or Suspended and Can't Log In.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 2 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 6 % 2127 Reports
- Android
- 94 % 36005 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountAccount StatusAccount Locked Or Suspended
- ApplicationLoginCan't Log In
- ApplicationStabilityFails To Launch
- Customer Support & SuccessConductNo Response or Help Received
About WhatsApp Business
What is WhatsApp Business?
WhatsApp Business is an app designed for small businesses to communicate with their customers effectively. It allows businesses to create a professional presence on WhatsApp, making it easier to respond to inquiries and share information quickly.
Is WhatsApp Business safe?
WhatsApp Business can be safe for users, including younger audiences, as it is designed for communication with customers and businesses, promoting clear interactions. However, users should be aware of privacy concerns, as sharing personal information may expose their data to unwanted access. Additionally, improper use, like sharing sensitive content, can lead to risks. It's essential to use privacy settings wisely to enhance safety.
Who owns WhatsApp Business app?
The WhatsApp Business app is owned by Meta Platforms, Inc., which was formerly known as Facebook, Inc. This company is responsible for various social media and communication services, including the regular WhatsApp app.