40
poor
Xfinity | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
683 Reports
683 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
570 Reports
570 Reports
User Feedback
45%
iOS
570 Reports
570 Reports
55%
Android
683 Reports
683 Reports
Xfinity - Latest Quality Issues
iOS
Apr 21, 2024
It does not let me connect new devices
Im not able to connect new devices through the app.
iOS
Apr 21, 2024
Horrible connection lately
Horrible connections
iOS
Apr 21, 2024
Why this app doesn’t support emails?
I have hard time with xfinity emails. I don't like to go to websites to check emails
iOS
Apr 21, 2024
Unreliable
Xfinity is not a reliable provider
iOS
Apr 22, 2024
Dissatisfied customer
This is very disappointing service that has been overcharging me and I can't get anyone on the phone to discuss the problem.
iOS
Apr 22, 2024
Hard to use. Boots you off. Only limited questions to help
Not friendly
iOS
Apr 22, 2024
Update
Why do you have to do this everyday it's so annoying and not worthy besides the ridiculous prices
iOS
Apr 22, 2024
Cannot receive or send emails
I have spoken to the Xfinity Security Department four times already. It has been over a week and still cannot use Comcast.net.
iOS
Apr 22, 2024
No hot spot
After struggling for nearly 4 months trying to pick up Xfinity hotspots I realized that I had to download the new app and use the new app to sign in again which I finally did. I depend on Xfinity hotspot and it's the only reason I still use Xfinity. Now hot spot is so bad it makes it even harder to get on the Internet when it automatically does find the hotspot but still gives me no Internet so now it's robbing me from using cell service to give me Xfinity hotspot that gives me no service. It's been costly to me for this inconvenience. And when I finally get the time to figure out, if there another service provider out there that can give me hotspots or sell service or something? I'm done with Xfinity.
Xfinity - Product Description
Enhance your online experience with the all-in-one Xfinity app. It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app. Xfinity customers get all this for free: • Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more. • Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. • Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment. Customers who rent our internet equipment also get: • Access personalized tools and tips to help improve your WiFi performance. • Test the Internet speed reaching every connected device in your home. • Protect your devices and help keep loved ones safe and secure, with Advanced Security included. • Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more. • Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference
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