69
fair

Zalando – Online fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
66%
Android
499 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
259 Reports
User Feedback
34%
iOS
259 Reports
66%
Android
499 Reports
Zalando – Online fashion - Latest Quality Issues
iOS
Apr 16, 2024
Bad.
I made a purchase on the app on 06/01/2024, using a 75€ gift card and paying the rest with C/C. After a few days I make the return, on 22/01/24 I am credited back to the card but the gift card, which should have been reactivated after the return, loses all trace. From customer service they say there is no order in my name and then they disappeared. They no longer respond to emails. No seriousness and no customer service.
Android
Apr 17, 2024
I have never seen this type of unprofessional customer care. I have returned a jacket after make a trial, because it did not fit to me. I ordered another one of larger size. But they denied to take return. They are saying there are sign of wear. But I returned it within 5 days, without wearing. They are not explaining what is the exact reason. Also, I was chatting regarding this topic to an agent, he sinply leave the chat without answering anying. How disrespectful to a customer!!!
Android
Apr 17, 2024
App works well, what DOES NOT WORK IS THE STORE, I made a cash on delivery order, apart from that they work with BLISS SEUR, after returning the order they ask me for proof that I had received, only because they have not received a refund from SEUR, A SINGLE QUESTION, HOW AM I GOING TO RETURN THE ORDER IF I HAVE NOT RECEIVED????? I hope you start thinking logically, and that you understand that YOUR PROBLEM WITH SEUR IS NOT MINE!!!
Android
Apr 17, 2024
I received a pair of USED 160€ Nike shoes (with stones on the sole and mud and dust on the toes). Very disappointed with Zalando. I will tell you about my disastrous experience.
iOS
Apr 17, 2024
Not enough inclusion
As a masculine man, I don't feel represented by your ads being in front of omelettes. Please don't exclude anyone in your inclusion efforts and also promote men who still possess testosterone.
Android
Apr 17, 2024
I don't know why I can't order cash on delivery anymore, so unfortunately I won't👎 be ordering anything anymore
Android
Apr 17, 2024
I place an order for Father's Day, I get three items out of the four I ordered, one of them a Ray Ban glasses, the box open and all broken, being for a gift. I'll give it back. Waiting for the swimsuit that I was missing from Jack and Jones comes to me today, a month later, from the brand Tiffosi and the cut label, clearly of a smaller size, the solution it gives me is to return it and 10% for the next purchase, thanks but there will not be another one soon.
Android
Apr 18, 2024
They never gave me back 70 francs. I sent proof of payment, they confirmed they received it. They have promised several times to return the money, but so far nothing. It's sad for a company like this
Android
Apr 18, 2024
That at the beginning worked fine, now the cart does not open for the second week, so nothing can be ordered.
Zalando – Online fashion - Product Description
Shop the latest fashion trends on Zalando.

We are Europe’s biggest online retailer - explore clothing, shoes, accessories, sportswear and much more. Our selection of fashion ranges from popular brands to sought-after designer labels. This combined with free returns, makes Zalando a one-stop, convenient shopping experience.

••• Style that’s as unique as you •••
- Explore options with a focus on sustainability
- Follow fashion experts to see how they style their outfits
- Follow brands to see more from them first, including new items and collections

••• Get inspired and never miss a trend •••
- Stay up to date with news and trends from fashion experts and brands
- Discover collections and lines from a wide range of designer brands
- Stay up to date with sales, discounts, promotions and discount codes

••• Fashion pieces for every style •••
- Wide range of affordable and designer fashion: trendy dresses, t-shirts, shirts, skirts, jackets, jeans and much more for all occasions
- Selection of the latest shoes from popular brands: sandals, heels, boots, casual shoes, sneakers and many more for women, men and kids
- Fashion accessories for every style: handbags, backpacks, jewelry, hats, scarves, watches, smartwatches, textile masks and more

••• Simple and safe shopping •••
- Free returns so you can try your look on at home first
- A variety of choices and easy ways to pay

••• We love hearing from you •••
- Stay in touch and connect with us on Facebook: facebook.com/zalando
- Show us your unique style on Instagram: instagram.com/zalando
- Get inspired by our must-have collections and trending pieces on Pinterest: pinterest.com/zalandouk

Let us know what you think about the App by leaving a review or writing to us at ios@zalando.de

App permissions
- Identity: Necessary to send you personalized notifications for vouchers, sale alerts and much more.
- Photos/Media/Files: Necessary to load product images faster. Zalando will not have access to your private photos or data.
- Camera: Necessary to use the photo search and barcode scanner functionalities.

You may not use or make any purchases via the Zalando FashionStore App (the “App”) outside of the countries in which Zalando operates and which are presented as choices for you on the App (such countries, the “Permitted Areas”). To make a purchase on the App, you must be physically located within a Permitted Area and provide a delivery address or pickup address and billing address within a Permitted Area. Further, even if you place an order for delivery or pickup in your area, you are prohibited from changing the delivery or pickup address, as well as your billing address, to an address outside of a Permitted Area. By using the App, you expressly agree that no sales via the App are permitted outside of the Permitted Areas and that you will not use or attempt to use the App to make any purchases outside of the Permitted Areas. 

ZALANDO MAKES NO REPRESENTATIONS OR WARRANTIES, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, THAT THE APP IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS OUTSIDE OF THE PERMITTED AREAS. Those who access or use the App from other jurisdictions do so at their own volition and are entirely responsible for compliance with all applicable local laws and regulations.  Unless otherwise explicitly stated, all materials found on the App are solely directed to individuals located in the Permitted Areas.

By using the App, you agree and consent to have your personal data collected, used, transferred to and processed in accordance with the laws of the Permitted Area and our Privacy Notice.  If you do not agree to the collection of your data in accordance with the laws of the Permitted Area and our Privacy Notice, you must stop using the App immediately.
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