Zalando
Zalando at a glanceZalando (Shopping) has a unitQ Score of 59 out of 100, rated fair, as the 30-day average on Nov 9, 2026, down 3 points from 62 in the previous 30 days. The score draws on 661 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Blank Screen.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 49 % 324 Reports
- Android
- 51 % 337 Reports
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountSubscriptionSubscription Too Expensive
- ApplicationUser InterfaceBlank Screen
- ApplicationStabilitySlow Performance
- Customer Support & SuccessConductUnsatisfactory Behavior
About Zalando
What is Zalando?
Zalando app is a popular shopping platform that allows users to browse and buy a wide range of clothing, shoes, and accessories. It offers a user-friendly experience, helping shoppers find their favorite styles from various brands easily.
Is Zalando safe?
The Zalando app is generally safe for users, including younger audiences, as it employs SSL encryption for secure data transmission and implements strict privacy measures. However, users should be cautious about sharing personal information and understand their rights under GDPR, as data may be stored and processed. Overall, while Zalando takes significant steps to protect user data, awareness of privacy policies and content guidelines is essential.
Who owns Zalando app?
The Zalando app is owned by Zalando SE, which is a publicly traded company. Major shareholders include investment firms like Baillie Gifford & Co and Anders Holch Povlsen.