Quality degradation at Citizen: Connect and Stay Safe  
Users report higher volume of Quality Issues than usual
40
poor

Citizen: Connect and Stay Safe | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: News
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
74%
Android
140 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
49 Reports
User Feedback
26%
iOS
49 Reports
74%
Android
140 Reports
Citizen: Connect and Stay Safe - Latest Quality Issues
iOS
Nov 28, 2022
New design ruined it
The last big redesign of the UI and appearance is terrible. Wish there was a way to revert it back, I hate using it now. The map lines are so faint, the way the comments look is dumb, scrolling around the map is different. Just hate everything you've done with it.
Android
Nov 28, 2022
Terrible, everything is about money. Won't show anything without submitting debit/credit card waste of time
iOS
Nov 28, 2022
Unable to receive code
After several attempts, deleting app then downloading it again, after months of trying I'm still unable to receive a code. The app is not for my IPhone 11. It sad because my neighbor told me about the app when we had a fire 3 houses down from us and I tried to download the app, that's when I found this app and my phone are not compatible. It works, just not for me my neighbor has no problem.
iOS
Nov 28, 2022
Zero stars - precise location - not a chance
This app does not allow access unless you enable precise location, always on. NOT A CHANCE!! My data is what you're trying to productize, NOT A CHANCE. This app could work just fine with NO LOCATION DATA TRACKING. At minimum it should be accessible with with non-precise location enabled. Terrible invasion of privacy app. Speaking of privacy, when you click on the link to their privacy policy, it just brings you to a marketing landing page to join the paid service. SHADY SHADY SHAAAAADY!!!
Android
Nov 29, 2022
It was free now they are trying to charge a premium which is not the point of the app. Going to delete this app if you don't offer a free version that offers the basic features.
Android
Nov 30, 2022
Ever since most recent update videos don't even load anymore, they just buffer forever. Also can't hide the chat anymore, so it obscures the video.
Android
Dec 1, 2022
Its ok. doesnt always alert.
Android
Dec 2, 2022
Now we get to constantly look at an "Upgrade to Premium" advertisement in the middle of the screen. Advertisers money wasn't enough, now they will make it annoying unless you pay $19.95/mo. DELETING THIS APP.
Android
Dec 2, 2022
Need better alerts,some be wrong location on incidents.
Citizen: Connect and Stay Safe - Product Description
The most powerful safety app for today’s world. Download Citizen to feel safer at home or out. Get real-time safety alerts and live video of incidents happening near you, updates on natural disasters or protests, and know if your loved ones are near a dangerous incident. Plus, 24/7 access to a trained Protect Agent who can help whenever you feel unsafe.

Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car. Citizen may notify you of a crime in progress before the police have responded. It's meant to protect you and your community — please use it responsibly.

NEW! 24/7 access to a trained Protect Agent who can discreetly help, silently monitor your live location and audio, alert other users, call 911, monitor heart rate through your apple watch and more. No situation too big or small.

See friends on your Safety Map: Know their safety status at a glance and find out if (and when) they are near a dangerous incident in real-time. You can turn on Ghost Mode to keep your location private at any time.  

Real-time Safety Alerts: Location-based notifications help you avoid potentially dangerous situations.

Live Breaking Video: Watch live video of an incident unfold from different angles or broadcast live from the scene.

Keep Your Community Safe: Report incidents right when they happen to protect the people around you

in case of emergencies, Citizen also offers the Protect subscription to help protect you and your loved ones. You can read the Terms of Use here: https://citizen.com/privacy/protect-supplemental-tos

In case of emergencies, Citizen Protect uses HealthKit to read and share your heart rate with our Protect Agent during a session.
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