80
fair

Citizen: Connect and Stay Safe | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: News
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
80%
Android
298 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
76 Reports
User Feedback
20%
iOS
76 Reports
80%
Android
298 Reports
Citizen: Connect and Stay Safe - Latest Quality Issues
Android
Oct 13, 2021
I tried to transfer it to my new device never received the email and decided to reset my app reset meat lost my previous completely (Not enough information on what that meant) Then when I started again it asked to me pay or use my credit card for a free trial and then it would be 19 dollars a month. Wow, No thanks. Uninstalled. Bye..
Android
Oct 13, 2021
I used to love this app but now they want to charge me when it was free. I also get less info.
iOS
Oct 13, 2021
App doesn’t let me zoom in location
I recently updated the app. It keeps asking me to ‘Always' know my location. I don't want that. It will not let me zoom in on a location manually. I'm stuck on a zoom out (the whole city) map that is too small so I can't use the app at all.
Android
Oct 13, 2021
Within hrs of downloading this app I had an influx of odd messages on WhatsApp from people I don't know. I don't want an app that's so vulnerable to hackers knowing where I am at all times under the guise of "protection". Deleting now.
Android
Oct 12, 2021
Works fine, excellent for updates on developing stories. Recent update added a red Broadcast button that completely covers up the time stamp on incident briefs on the map. Even though "40min ago" was normally shown, it's now completely obscured. Only way to see how old an incident is is to open the full description... and scroll to the timeline off screen. Devs, please either move the button or move the time stamp so your app interface doesn't mess up your app interface.
Android
Oct 12, 2021
There's no more free version. People used this for their safety but not it's being exploited for money
iOS
Oct 11, 2021
A lot of misinformation
It's an okay app. Does give a lot of good real-time updates, but also a lot of fake events are reported, wish there was a better system to weed those out. Also push alot of false information on Covid and Vaccines, those notifications are really annoying.
iOS
Oct 11, 2021
Forced location tracking
With the newest update, the app repeatedly asks to have your location at all times. There's no need to track my location at all times. And now the notifications are more vague with location instead of saying the cross streets. Very disappointed with the latest update
Android
Oct 10, 2021
It's junk folks, it was good when it came out but every time they do an update to the app it gets worse, now you press for a video and it just buffer and buffers what ever they call it, anyways it is annoying. These people need to just go back to the original concept.
Citizen: Connect and Stay Safe - Product Description
The most powerful safety app for today’s world. Download Citizen to feel safer at home or out. Get real-time safety alerts and live video of incidents happening near you, updates on natural disasters or protests, and know if your loved ones are near a dangerous incident. Plus, 24/7 access to a trained Protect Agent who can help whenever you feel unsafe.

Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car. Citizen may notify you of a crime in progress before the police have responded. It's meant to protect you and your community — please use it responsibly.

NEW! 24/7 access to a trained Protect Agent who can discreetly help, silently monitor your live location and audio, alert other users, call 911, monitor heart rate through your apple watch and more. No situation too big or small.

See friends on your Safety Map: Know their safety status at a glance and find out if (and when) they are near a dangerous incident in real-time. You can turn on Ghost Mode to keep your location private at any time.  

Real-time Safety Alerts: Location-based notifications help you avoid potentially dangerous situations.

Live Breaking Video: Watch live video of an incident unfold from different angles or broadcast live from the scene.

Keep Your Community Safe: Report incidents right when they happen to protect the people around you

in case of emergencies, Citizen also offers the Protect subscription to help protect you and your loved ones. You can read the Terms of Use here: https://citizen.com/privacy/protect-supplemental-tos

In case of emergencies, Citizen Protect uses HealthKit to read and share your heart rate with our Protect Agent during a session.
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