73
fair

Citizen: Connect and Stay Safe | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: News
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Android unitQ Score
Android User Feedback
79%
Android
418 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
110 Reports
User Feedback
21%
iOS
110 Reports
79%
Android
418 Reports
Citizen: Connect and Stay Safe - Latest Quality Issues
Android
Apr 17, 2021
Everything is great except it has significant delay and bug when it comes to opening the app, When i don't have location on, let me turn it on and automatically switch to current location, dont make me quit the app and restart (Android version on Galaxy S10+) Please fix that and also please fix this weird glitch when i press certain incident and it doesnt show current movement. Like let's say if there was crime on 1st and 2nd ave, please show where this crime is heading so we don't have to guess that they are not on 2nd street . It only shows where it originated and never wherer its spreading!!!
Android
Apr 16, 2021
I submitted the code and it said "This code is invalid. Try again"...
iOS
Apr 15, 2021
Wont recognize phone number
I've tried every which way with a one in front and everything else without the one and it doesn't except the phone number no matter what I try. When an app is so broken it can't even figure out a way to get new users because it blocks them that's garbage.
iOS
Apr 15, 2021
NOT GOOD / Annoying noisy notifications
The redesign of Citizen is the biggest disappointment of 2021. The helicopter notification sound is very loud and annoying. Too bad there's no way to silence it without silencing all the apps other notifications. This is getting to be a deal-breaker. I don't see this app surviving much longer with all these poorly designed features.
iOS
Apr 15, 2021
Turned into a Covid tracker
When COVID hit, this app turned into a virus tracker. Extremely annoying. I do not care. And there's no way to turn off the stupid notifications they send you about it every single day.
Android
Apr 15, 2021
The app gets you tense but never gives resolution. "Man on a roof with a gun." Was he arrested? Did someone imagine it? You'll never know.
iOS
Apr 15, 2021
Why are you charging people for this app?
I couldn't believe when I tried to log back into my account they tried to charge me a monthly fee. I'm so sick of all these folks milking everybody for money I do not need your app. No thank you
iOS
Apr 15, 2021
Too many notifications
No user control
iOS
Apr 15, 2021
App doesn’t work without full privacy violations
App has very little function if you don't consent to full location access. Clear violation of App Store guidelines. Please fix this Apple.
Citizen: Connect and Stay Safe - Product Description
The most powerful safety app for today’s world. Download Citizen to feel safer at home or out. Get real-time safety alerts and live video of incidents happening near you, updates on natural disasters or protests, and know if your loved ones are near a dangerous incident. Plus, 24/7 access to a trained Protect Agent who can help whenever you feel unsafe.

Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car. Citizen may notify you of a crime in progress before the police have responded. It's meant to protect you and your community — please use it responsibly.

NEW! 24/7 access to a trained Protect Agent who can discreetly help, silently monitor your live location and audio, alert other users, call 911, monitor heart rate through your apple watch and more. No situation too big or small.

See friends on your Safety Map: Know their safety status at a glance and find out if (and when) they are near a dangerous incident in real-time. You can turn on Ghost Mode to keep your location private at any time.  

Real-time Safety Alerts: Location-based notifications help you avoid potentially dangerous situations.

Live Breaking Video: Watch live video of an incident unfold from different angles or broadcast live from the scene.

Keep Your Community Safe: Report incidents right when they happen to protect the people around you

in case of emergencies, Citizen also offers the Protect subscription to help protect you and your loved ones. You can read the Terms of Use here: https://citizen.com/privacy/protect-supplemental-tos

In case of emergencies, Citizen Protect uses HealthKit to read and share your heart rate with our Protect Agent during a session.
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