20
poor
Citizen: Connect and Stay Safe | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: News
30-Day Trend
Android unitQ Score
Android User Feedback
44%
Android
82 Reports
82 Reports
iOS unitQ Score
iOS User Feedback
56%
iOS
105 Reports
105 Reports
User Feedback
56%
iOS
105 Reports
105 Reports
44%
Android
82 Reports
82 Reports
Citizen: Connect and Stay Safe - Latest Quality Issues
iOS
Mar 19, 2023
Pay to use now
I've had this app for a couple of years now, and I really enjoyed it previously. Unfortunately, every single time I open this app now, I'm bombarded with subscription notices. If you are not paying for this app, you can't really get access to much of anything. Some alerts are free, but many alerts require a paid subscription to even see what the incident is. On the incidents which are free, if you listen or watch any of the videos some stop midway and tell you that you cannot finish the recording unless you upgrade your subscription. What's the point of having a “free app,” if I then have to pay to find out what the incident is? I might as well not have the app! Other problems with the application is the false alerts and unmonitored comments. The comments most of the time are rude; which often range between blaming the homeless or victims in incidences. There's no monitoring comments… beside the “don't be rude“ warning you get when opening the chat box. There's a number of alerts that come through that aren't verified. Verified alerts are part of the subscription, so you very likely will get false alerts. This app relies heavily on its users as it's sources, yet turns around and makes you pay for the content they aren't paying for themselves. For a free application that was meant to let citizens know of major incidents happening around them for their safety, it sure feels like they have prioritized their own pockets before the users.
Android
Mar 19, 2023
$20/month for an app people are saying doesn't work. Not going to be putting my card into a scam app for a "free" trial. Thank you for wasting my time.
iOS
Mar 20, 2023
Diminishing Returns
As time has gone by, I've noticed less and less incidents get coverage by this app. I used to be able to login and see what was going on around me, but nothing relevant seems to appear anymore.
iOS
Mar 20, 2023
Didn’t want to be that person
Per the title.. I didn't want to be “that” person who says I wish I could leave 0 stars, but.. wish I could leave 0 stars. I used to LOVE this app. It was very handy when I lived in a sketchy area, but now they want me to pay for everything and the free version no longer shows ANYTHING. I understand giving the free version less coverage, but NO coverage? I'm just going to find a police scanner app now lol
Android
Mar 20, 2023
It won't even let me sign up for it I don't know why
Android
Mar 21, 2023
Would be nice if reports were updated. Not very useful to just get reports of shots fired in my area and never any follow up.
Android
Mar 21, 2023
My phone had to be restarted. Now, I dont have the free version. It keeps giving me the page to subscribe to the premium version. I will delete this if I cant get the free version!
Android
Mar 21, 2023
Uninstalled because they don't cover my city anymore. I live in Toledo OH
Android
Mar 22, 2023
The app is broken. I used to get far more notification than I do now. The notifications I do get are no where near where I am. Please fix it to how it was working before please.
Citizen: Connect and Stay Safe - Product Description
The most powerful safety app for today’s world. Download Citizen to feel safer at home or out. Get real-time safety alerts and live video of incidents happening near you, updates on natural disasters or protests, and know if your loved ones are near a dangerous incident. Plus, 24/7 access to a trained Protect Agent who can help whenever you feel unsafe. Citizen notifications have urged people to evacuate burning buildings, deterred school buses from nearby terrorist attacks and have even led to a rescue of a 1-year-old from a stolen car. Citizen may notify you of a crime in progress before the police have responded. It's meant to protect you and your community — please use it responsibly. NEW! 24/7 access to a trained Protect Agent who can discreetly help, silently monitor your live location and audio, alert other users, call 911, monitor heart rate through your apple watch and more. No situation too big or small. See friends on your Safety Map: Know their safety status at a glance and find out if (and when) they are near a dangerous incident in real-time. You can turn on Ghost Mode to keep your location private at any time. Real-time Safety Alerts: Location-based notifications help you avoid potentially dangerous situations. Live Breaking Video: Watch live video of an incident unfold from different angles or broadcast live from the scene. Keep Your Community Safe: Report incidents right when they happen to protect the people around you in case of emergencies, Citizen also offers the Protect subscription to help protect you and your loved ones. You can read the Terms of Use here: https://citizen.com/privacy/protect-supplemental-tos In case of emergencies, Citizen Protect uses HealthKit to read and share your heart rate with our Protect Agent during a session.
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