Know what your users like, dislike, and want more of so you can take action on what's working and what's not with genAI
We chose unitQ after evaluating and trying different solutions in the market. The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.
Detect urgent issues sooner to improve time to fix.
Identify top requested features to build best-in-class products
Focus on fixing high priority user issues to reduce support requests.
Supercharge product launches and campaigns with user insights.
Make data-driven decisions based on user trends to drive growth.
We've been leaning into unitQ to understand what our customers are saying at scale, separate out signals from noise and expedite getting insights into the hands of the key decision makers.
unitQ captures user feedback data from so many sources, but then also automates the categorizations, evaluates sentiment, and gives us real product quality insights without any extra effort.
Pinterest is in the business of inspiring people and you cannot inspire people if they're having a less than ideal experience on your app. Seeing both ticket data and publicly available user feedback flow into one tool and being able to slice and dice by app version, country, language, platform, etc in real time is gold for us.
We've been able to spot new bugs, track sentiment of new product releases, monitor our app store performance and measure the impact of each quality monitor on specific KPIs.
Making sure your data is protected is our top priority. unitQ meets strict standards for security, privacy, and controls.
