ASiloed dashboards
Each tool shows a different slice.
Each channel has its own labels and its own view. Teams compare screenshots instead of working on the problem.
Different labels, same customer problem
/ unitQ Monitor
Investigate customer issues in one place.
unitQ Monitor brings tickets, calls, reviews, surveys and posts into one issue record. Support, product and CX read the same issue from the same record.
/ The job
Give each team the same issue record.
A support queue tells one story. A review dashboard tells another. Sample a few comments and you get a third. The customer has one problem. Your teams should have one picture of it.
BSampled feedback
Ticket volume misses other feedback.
A handful of tickets can explain what one person experienced. It cannot show you the pattern across the channels you connect.
The pattern stays out of frame
CunitQ Monitor
One live picture everyone reads.
Bring the channels together, organize them into one taxonomy, and give support, product and CX the same issue record.
One record, not six dashboards
/ How it works
Connect feedback, then route the issue.
Bring the channels in. Give every issue a shared name. Get it to the right person. Keep watching as the picture changes.
Your teamunitQ Monitor
- 01Bring it inMonitor
- 02One taxonomyMonitor
- 03Route itMonitor
- 04Stay liveMonitor
01Bring every channel in
Start with the places customers already talk.
Tickets, calls, reviews, surveys and posts belong in the same picture. Connect the channels your team uses so you can see the issue, not just the inbox it arrived in.
- Your team
- Choose the sources that matter to your business.
- Monitor
- Brings connected feedback into one live view.
Connected channelsSources
TicketsConnected
CallsConnected
ReviewsConnected
Surveys + postsConnected
One live picture
Checkout stalls after the release
Seen inMultiple channels
Customer evidenceTogether
02One taxonomy
The same issue, whatever they call it.
A ticket says checkout. A review says payment. A survey says purchase flow. One taxonomy brings that feedback into the same issue record so teams can stop translating each other’s dashboards.
- Your team
- Agree on the issues your business needs to track.
- Monitor
- Organizes connected feedback under a shared taxonomy.
Different wordsAcross channels
Ticket: checkout gets stuck.
Review: payment will not finish.
Survey: I could not complete my order.
Shared taxonomyOne issue
Checkout → Payment completion
Issue recordThe same
Support / product / CXShared view
03Route it to the person who can fix it
Give the owner the whole picture.
An alert without context just creates another thread. Route the issue with its customer evidence so the person responsible can see what happened and your teams stay on the same record.
- Your team
- Set the people and workflows that own each issue.
- Monitor
- Routes issues to the person who can act on them.
Issue ready to routeContext included
Checkout → Payment completion
EvidenceTickets, calls, reviews
OwnerProduct
Your teamSame picture
SupportProductCX
IssueShared record
Next stepInvestigate the release
04Stay live
Know when normal stops being normal.
Anomaly alerts learn what normal looks like and flag changes worth a closer look. Keep tracking the issue as new feedback arrives, instead of waiting for the next report.
- Your team
- Investigate the change and decide what to do next.
- Monitor
- Keeps the picture live and flags unusual patterns.
Anomaly alertUnusual pattern
Payment completion is rising
Compared withLearned normal
Keep watchingLive
New feedbackSame issue record
Support / product / CXStill in sync
After the fixFollow the pattern
/ See it
Follow one issue, from signal to owner.
A walkthrough of Monitor: connected channels become one issue, the issue reaches its owner, and the picture stays live.
One issue, from signal to owner
/ Next step
Learn more.
Bring a real issue to a demo. See how Monitor connects your feedback and gets it to the people who can act.
Space plays or pauses. Left and right arrows move between chapters. C turns captions on or off. F goes full screen.
Read the transcript
01 One live picture
Monitor brings your connected feedback into one live picture.
Support, product and CX read the same issue record.
Follow a checkout issue through the four moves.
02 Bring it in
Bring tickets, calls, reviews, surveys and posts together.
See the issue across the sources you connect.
Keep the customer evidence in the same picture.
03 One taxonomy
Different channels can describe the same problem differently.
One taxonomy organizes those signals into a shared issue.
Your teams read the same issue from the same record.
04 Route it
Route the issue to the person who can fix it.
Send the context with it, not just another notification.
Support, product and CX keep a shared view of the problem.
05 Stay live
New feedback keeps the issue record current.
Anomaly alerts learn what normal looks like.
Investigate changes and follow the pattern after a fix.
/ Where it connects
Choose how to investigate the issue.
Monitor gives your teams one live picture. Impact helps you understand what it costs. Research lets you ask why.
unitQ Monitor
Shared issueLive
Checkout stalls after the release
EvidenceAcross channels
Shows what is happening
unitQ Impact
Business contextPrioritize
What does this issue cost?
PrioritizeRevenue, retention, trust
Helps decide what to fix first
unitQ Research
Customer questionAsk why
What happened when you tried to pay?
AskThe people behind it
Adds the customer’s words
One issue, more ways to understand it.
unitQ Support QA
Read conversation quality alongside the issues customers raise. Humans and bots meet the same standard.
unitQ Social
Bring the social signal into the same customer picture, rather than leaving it in a separate feed.
unitQ Compete
Set your own issues beside what competitors’ customers say in public store reviews.
agentQ answers questions about the record in plain language, inside unitQ.
MCP is how all six products show up in the agents your teams already use. Explore the use cases
agentQ and MCP are platform features, not separate products.
/ When to use it
When the picture changes, start here.
After a release. During a ticket spike. When the same complaint has three different names. Monitor gives your teams a place to agree on what is happening.
A moment for Monitor
After a release
Read tickets, calls, reviews, surveys and posts together to see what customers are experiencing after the change.
A moment for Monitor
A spike in tickets
See whether the ticket spike is also showing up in other channels. Use anomaly alerts to investigate a change from normal.
A moment for Monitor
A recurring issue
Stop debating labels. Put the repeated complaint into one taxonomy so support, product and CX can read the same record.
Support
See beyond the queue.
Find the pattern behind the individual ticket and send the owner the customer context.
Product
Work from the same evidence.
See issues across channels, not just the comments that reached your team.
CX
Keep everyone on one picture.
Bring support and product into the same issue record instead of reconciling reports.
SOC 2 Type II report. GDPR and CCPA compliance.
ISO certifications apply to our cloud infrastructure provider.
/ Questions
Questions about the product.
What Monitor connects, how issues reach their owners, and what this page is showing.
Which feedback channels can Monitor bring together?
Tickets, calls, reviews, surveys and posts. The picture depends on the sources you connect. Check integrations and confirm your source mix in a demo.
What does one taxonomy mean?
Feedback from different channels is organized under shared issue categories. Teams do not have to treat a checkout ticket and a payment review as unrelated just because the wording differs.
Who sees the issue?
Support, product and CX read the same issue from the same record. That shared context is the point, not another dashboard for each team.
How do anomaly alerts work?
They learn what normal looks like and flag unusual patterns. An alert is a reason to investigate, not proof of the cause. Your team decides what action to take.
Can issues reach the team that owns them?
Yes. Routing gets an issue to the person who can fix it. Review the owners and workflows your team needs during a demo, rather than assuming every destination is already connected.
Where does unitQ Score fit?
It gives issues a shared quality read in the background. Monitor’s main job here is the live picture: connected feedback, a shared taxonomy, routing and anomaly alerts.
/ Get everyone on the same page
Bring a customer issue to the demo.
Get a demo and see how tickets, calls, reviews, surveys and posts become one live picture your teams can act on.