/ unitQ Score

Airbnb

Travel30-day average as of Nov 09, 2026

Airbnb at a glanceAirbnb (Travel) has a unitQ Score of 78 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 4 points from 82 in the previous 30 days. The score draws on 4,707 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Subscription Too Expensive.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
78good

unitQ Score 30 Day Average as of Nov 09, 2026 4 point score decrease in the last 30 days

Previous 30 days82
Last 30 days78

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
0255075100Oct 9Oct 24Nov 80255075100Oct 9Oct 24Nov 8

User Feedback

4,707Reports
iOS
10 % 491 Reports
Android
90 % 4216 Reports

Compared with similar apps

  1. Hopper - Flight & Hotel Deals82
  2. Turo - Better Than Car Rental82
  3. Airbnb78
  4. Uber75
  5. Uber - Request a ride75
  6. Priceline73
  7. Booking.com70
  8. Booking.com: Hotels & Travel70
  9. Expedia Group, Inc.64
  10. Expedia: Hotels, Flights & Car64

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • Customer Support & SuccessConduct
    Unsatisfactory Behavior
  • AccountSubscription
    Subscription Too Expensive
  • Customer Support & SuccessConduct
    No Response or Help Received
  • AccountPayment
    Refund Request Rejected

All scorecards

Unlock Free Customer Insights

Sent to your email every week so you can keep delivering great experiences!

Loading the form.