/ unitQ Score

ELSA

Education30-day average as of Nov 09, 2026

ELSA at a glanceELSA (Education) has a unitQ Score of 79 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 4 points from 83 in the previous 30 days. The score draws on 561 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Can't Change Language.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
79good

unitQ Score 30 Day Average as of Nov 09, 2026 4 point score decrease in the last 30 days

Previous 30 days83
Last 30 days79

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
0255075100Oct 9Oct 24Nov 80255075100Oct 9Oct 24Nov 8

User Feedback

561Reports
iOS
14 % 77 Reports
Android
86 % 484 Reports

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • AccountSubscription
    Subscription Too Expensive
  • AccountAccount Settings
    Can't Change Language
  • AccountSubscription
    Subscription Upgrade Not Recognized
  • Customer Support & SuccessConduct
    No Response or Help Received

About ELSA

What is ELSA?

The ELSA app is a language learning tool designed to help users improve their English speaking skills using advanced speech recognition technology. By providing personalized feedback and practice exercises, the app makes learning English easier and more effective for everyone.

Is ELSA safe?

The ELSA app has measures in place to protect user data, investing significantly in maintaining privacy and security. However, parents should note that data can be shared under various conditions, like legal requirements. While the app aims to provide a safe learning environment, younger users should be monitored for personal data usage and interaction, as privacy practices may vary based on age and location.

Who owns ELSA app?

The ELSA app is owned by ELSA Speak, which was co-founded by Vu Van and Dr. Xavier Anguera. This company specializes in speech recognition technologies to help users improve their English speaking skills.

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