Quality degradation at hoopla Digital  
Users report higher volume of Quality Issues than usual
72
fair

hoopla Digital | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Book
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
683 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
220 Reports
User Feedback
24%
iOS
220 Reports
76%
Android
683 Reports
hoopla Digital - Latest Quality Issues
Android
Oct 25, 2021
Great app! I do notice some bugs where an audiobook will inexplicably not play for a while, but these pass after a little patience. Otherwise very user friendly.
iOS
Oct 25, 2021
Used to be a five star app!
Now it logs you out multiple times a day.Doesn't save your user ID so you have to type in your full email address and your full password every time. Since it's mostly audiobooks I use I'm usually in the car and cannot look down to login. Looking for a new app that doesn't require constant logins
Android
Oct 25, 2021
It's great that you could download moves music and books but you only have 8 items a month that's why I only gave a 4 star
Android
Oct 24, 2021
I love hoopla but I wish they had more book selection and whenever I asked to borrow a book about a month ago I still haven't got my response.
Android
Oct 24, 2021
Can't search. Always comes up with 0 matches. Even on Harry Potter.
Android
Oct 24, 2021
The love the available resources. However the search function has some issues.
iOS
Oct 24, 2021
Is Hoopla broke beyond fixing?
Of late, Hoopla logs me out of my app and deletes my downloaded books. I have complained to them, in vain. Also, when I'm on an airplane WiFi, Hoopla app will not show my downloads. When I pause for a bit in airports to change planes, the app completely logs me out and when I log in again, the downloads are gone. It's the start of the whole cycle again. I have complained to Hoopla and all they can tell me is log in again and download the books. But why in the first place do they log me out of my app and delete the downloads? Now I hate to download files while I am away from my home WIFi. I want to conserve my cellular bandwidth, Also, Hoopla wants to know where I am located, every time I use it. I feel that's an invasion of my privacy. Why else wound the app remind me that I am offline, every time I start the app, and pop up the settings? I don't have to be online to read or listen to an audio book that I have already downloaded. I don't want to use my cellular data to show my online presence to Hoopla. It's none of Hoopla's business to know if I'm online or not. I have a legal library card and membership, and they know when I am borrowing files when I am in a preferred WiFi network. That's it. I feel something strange is going on. Is Hoopla compromised? Or this an effort to violate my privacy? Or their app experts don't know how to fix it, other than telling you to download the app again, reinstall it, and download your borrows? What is going on here? How many others are affected?
Android
Oct 23, 2021
Love the concept, but the the app is awful. If I'm listening to an audio book and use my phone for anything that pauses the audio, the app will shut down and lose my place. Why does it shut off after one minute of inactivity? That's unnecessary, especially because it seldom autosaves the location when it shuts down. Update: some improvements with latest release, but the big issue remains. The app shuts down any time I use my phone for anything, and it loses my place.
iOS
Oct 23, 2021
Good except for controls!
I enjoy the array of available titles of audio books, except for one thing. Listening can be unexpectedly interrupted, if only by one's own thoughts. On such occasions, I am very frustrated at the difficulty of moving the digital “rewind” meter. Hoopla's control is so crude that it is nearly impossible to move backward or forward with any accuracy, so I only seek an audio book here if I can't find it available on Libby.
hoopla Digital - Product Description
Instantly borrow free digital eBooks, audiobooks, movies, music, comics, and TV shows courtesy of your public library. hoopla is the leading all-in-one digital library app, with over 800,000 titles—from best-selling novels and blockbuster movies to niche, hard-to find content, hoopla has something for everyone.

• Take your library with you on your smart phone or tablet wherever you go
• No late fees
• Available 24/7
• Instantly stream or download for offline reading, watching, and listening.
• Never lose your place - your borrowed content synchronizes across a wide range of devices

Download the app today and get the most out of your library with hoopla!
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