85
good

hoopla Digital | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Book
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
863 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
182 Reports
User Feedback
17%
iOS
182 Reports
83%
Android
863 Reports
hoopla Digital - Latest Quality Issues
Android
Aug 17, 2022
I listen to a ton of books on the road and I've already taken out my monthly limit within 2 weeks. You can only take out 1/ day (so if you don't like it, oh well) and 7/ month. The quality is good and I do like that I can customize the speed, sleep timer, see the progress in chapter and entire book. I wish I could take out more than 7 a month. If you return the book, there's no reason you should be limited in taking out another one. If not for this HORRIBLY limiting restriction I'd rate higher
Android
Aug 17, 2022
Good but the limit on books you can borrow, even when you've returned everything, is very frustrating.
Android
Aug 16, 2022
Nice selection, shotty customer support. Had a book that was not well formatted and I got asked to restart my phone, uninstall and reinstall, and check to see if it works after solving it. Nothing, still the same and I had to use my last loan for the month to do so... Got back a "sorry, don't have a fix for your issue yet - but feel free to retry the last couple of steps to see if that works". It's nothing to do with the app as the error message is related to the e-book's formatting...
Android
Aug 16, 2022
Great for digital media. My only complaint is the search feature can be a little difficult to use. I can enter an author's name and get only a fraction of the results that I get if I click on the author's name from inside a checked out item. Otherwise, excellent app!
Android
Aug 16, 2022
I can't save a list of future selections
iOS
Aug 15, 2022
No longer works
I've been trying to borrow graphic novels & audio books through my local library system. Several years ago, I was able to do so, as well as borrow films. However, this past year, every time I request an item, I get an error message: Sorry, our lending policy does not allow you to borrow this title. For further assistance, please contact the library. This is frustrating & confusing- I read on an IPad Pro & the most recent IPod Touch. My local library system is Minutemen Library System, which is the Greater Boston- west of the city: Cambridge, Arlington, Somerville, Waltham, Belmont, Brookline, etc. My local libraries are (primarily) Cambridge, Waltham, Somerville. This is a huge library system, amongst the most diverse, eclectic & largest in the States (even compared to NYC Burroughs [as a NY'er, the libraries are a disappointing], Ann Arbor, & Denver Metro/greater flat plains areas. My local library system & libraries do say they are participants of Hoopla. So, why do I keep getting the error message? Please help! If the error is corrected, I'd be happy to provide an updated review & give a higher score. Thanks.
Android
Aug 15, 2022
This app does not allow you to hear a sample before borrowing. Nor does it indicate if you have already borrowed the item. I see no way to indicate if you liked or dislike the book. As a result you end up borrowing books with terrible narrators, books you've already borrowed - especially awful if you hated it because you are given a limit on how many you can borrow each month. I'm entitled to 4/ month.
iOS
Aug 15, 2022
Ebook download
Ebooks won't download, therefore I cannot play the books.
iOS
Aug 15, 2022
Refreshes at the worst times
I like this app. I really do. Except for the fact that whenever I'm searching for a book, ANY KIND OF SEARCHING, the app refreshes itself and takes me back to the home page losing what I was searching for. It gets so frustrating that I only use when I know Hoopla has a specific book. Then I have to search for it, borrow it and hope the app doesn't refresh before I finish my transaction. Also, I wish there was a sample feature for the audiobooks. I noticed one gal mentioned wanting this feature, and the developers said they were looking at adding it. THIS WAS THREE YEARS AGO! I'm going back to Libby, and hope these problems get resolve this year.
hoopla Digital - Product Description
Instantly borrow free digital eBooks, audiobooks, movies, music, comics, and TV shows courtesy of your public library. hoopla is the leading all-in-one digital library app, with over 800,000 titles—from best-selling novels and blockbuster movies to niche, hard-to find content, hoopla has something for everyone.

• Take your library with you on your smart phone or tablet wherever you go
• No late fees
• Available 24/7
• Instantly stream or download for offline reading, watching, and listening.
• Never lose your place - your borrowed content synchronizes across a wide range of devices

Download the app today and get the most out of your library with hoopla!
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