52
fair

Your Texas Benefits | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Health & Fitness
Work at HHSC? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at HHSC? Unlock additional insights
Android unitQ Score
Android User Feedback
83%
Android
99 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
21 Reports
User Feedback
18%
iOS
21 Reports
83%
Android
99 Reports
Your Texas Benefits - Latest Quality Issues
iOS
Mar 24, 2024
Constant login issues
Since they updated their login system I have to change my password every time I want in. I know what you're thinking, human error, I did too until I started to screenshot what I change it to. I'll type it in and hit login once and it'll hit me with “too many attempts please reset”.
Android
Mar 24, 2024
I don't know what the other people saying the app works are doing, but this app sucks. Why does every state or government app have to be absolutely atrocious? Since day one I have not been able to log in to my account. I either get "wrong password or username"(even though i reset things), OR "system error please try again later". Idk who built this app and the site and are working on it but they need to be fired and this app removed from the playstore.
Android
Mar 26, 2024
The worst experience with this app is useless, I've been wanting to open it for a year and nothing works
Android
Mar 26, 2024
zero helpful information in help center, Lone Star Card section constantly out of order, inability to submit relevant information for required documents
Android
Mar 27, 2024
It doesn't work I lock and change the password and it puts page error and those who work in medicaid offices don't help if this app blocked me and it doesn't work impossible to renew in fact I couldn't do it because of the app look for another way to send documents or whatever
Android
Mar 27, 2024
not so user friendly but you will get it just stay patient
Android
Mar 27, 2024
Can't login at all
Android
Mar 27, 2024
Even with 5G.. it takes forever.. whats up with that ?
Android
Mar 28, 2024
It's old and outdated. Every time you log on and asked you the same old crazy questions. The website needs to be updated.
Your Texas Benefits - Product Description
The Your Texas Benefits app is for Texans who have applied for or get:  
• SNAP food benefits 
• TANF cash help 
• Health care benefits (including Medicare Savings Program and Medicaid)  

Manage and view your cases anytime you want – right from your phone.  
 
Use the app to send us documents we need. 
 
Get alerts, like when it’s time to renew your benefits.  
 
Manage your Lone Star Card.  
 
You also can report changes to your cases and find an office near you. 
 
To get started, set up a Your Texas Benefits account (if you don’t already have one). 
 
Here are features you can access once you set up your account: 
 
View your cases: 
• Check the status of your benefits. 
• See your benefit amounts. 
• Find out if it’s time to renew your benefits. 
 
Manage account settings: 
• Change your password. 
• Sign up to go paperless and get notices and forms sent to you on the app. 

Send us documents: 
• Attach photos of the documents or forms we need from you and then send them to us.  

Get alerts and view case history: 
• Read messages about your cases. 
• View documents you’ve attached and sent us through the website or app. 
• View any changes you’ve reported. 
 
Report changes about your: 
• Phone numbers  
• Home and mailing addresses 
• People on your cases 
• Housing costs 
• Utility costs 
• Job information 

Manage your Lone Star Card:  
• View your balance. 
• Track your transaction history.  
• Check your upcoming deposits. 
• Change your PIN. 
• Freeze or replace your stolen or lost card. 
 
Find an office: 
• Find HHSC benefit offices. 
• Find community partner offices. 
• Search by your current location or ZIP code.
Want to improve your unitQ Score by 20% within 30 days?
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