1.5x
Increase in customer retention
monitorQ
AI that turns every customer signal into real-time insights
unitQ uses AI to analyze customer feedback across every channel — detecting emerging issues, uncovering hidden trends, and surfacing new opportunities in real time.
Aggregate
Ingest private and public customer data
Centralize feedback from support, social media, review sites, surveys, and more in one place, enriched with customer profiles, account data, and cohorts for a complete view of the customer experience.
100%
categorization
Feedback centralization
AI categorization
Category discovery
Precision monitoring
AI models optimization
Categorize
Classify signals using a custom multi-tier taxonomy
AI categorizes feedback using a multi-tier taxonomy tailored to your operations, delivering best-in-class precision and coverage. Models are continuously trained to discover new categories as your business evolves.
Analyze
Turn customer signals into strategic decisions
Just ask agentQ
agentQ answers your most important business questions instantly, using clean, translated, and precisely categorized data from every feedback source, backed by citations so you can verify any insight in one click.
Perform Root Cause Analysis (RCA)
Let AI run root cause analysis on emerging issues in one click. unitQ identifies patterns across impacted users and generates steps to reproduce the issue, including affected environments and configurations, helping your team fix faster.
Spot trends with customizable dashboards
Build real-time dashboards that visualize all your feedback in one place. Spot trends, compare issues week over week, and automate reporting with scheduled updates delivered to your inbox.
Take Action
Act on customer signals in real time
Get real-time alerts when issues spike
Get notified the moment an issue spikes. unitQ automatically detects anomalies in customer feedback and alerts your team via Slack, Microsoft Teams, or PagerDuty. AI accounts for seasonality and historical trends, so you only hear about what matters.
Prioritize your roadmap based on KPIs
See the business impact of every issue. AI simulates how resolving customer issues would improve metrics like CSAT, NPS, and ARR, helping your team prioritize the fixes that drive growth, reduce churn, and boost satisfaction.
Connect unitQ directly into your workflows
Create Jira tickets to fix bugs, pull Amplitude cohort data to surface top issues for premium users, or augment system monitoring in Datadog with customer feedback. unitQ’s growing ecosystem of integrations helps you discover and act on customer insights in real time.
Turn customer voice into business results
Get a competitive edge
Monitor public channels like social media, review sites, and community forums to benchmark your product against competitors. Uncover pain points in rival offerings, track sentiment across their products, and find opportunities to differentiate.
See it in action
Join category leaders and start using AI to drive growth, reduce churn, and build loyalty with unitQ.
Get a demo