Pinterest is in the business of inspiring people. You cannot inspire someone who’s having a less-than-ideal experience on the app. unitQ gives us the ability to have a true finger on the pulse of our millions of users — and now we’re able to have intelligence and ask why across all of the users’ experiences. That’s what it means to take quality seriously at Pinterest’s scale.
Platform overview
The unified platform for AI quality intelligence
Six purpose-built products. One system of record for quality. Turn every customer signal into action before your KPIs move.
Why the quality- obsessed choose unitQ
Fragmented tools hide silent churn risks
Fragmented tools produce fragmented action. unitQ replaces the patchwork with one platform that captures every signal, from every source, in real time.
Quality is where trust lives — or dies
The gap between customer experience and company awareness is where trust erodes and revenue leaks. unitQ closes it — connecting every signal to churn risk, revenue impact, and competitive position.
One truth across every customer signal
Engineering, product, CX, and the C-suite share one view of what customers experience — with the depth to understand why. Root causes, not symptoms. Patterns, not anecdotes.
Six products. One unified platform.
Purpose-built tools that work together as a single system — so every signal is captured, every interaction is evaluated, and every insight connects to action.
monitorQ
AI that turns every customer signal into real-time insights
The always-on intelligence layer that unifies customer feedback from every source — support tickets, calls, app reviews, surveys, social media, community forums — and analyzes it continuously with AI. It surfaces issues and friction the moment they emerge, not the quarter they get reported.
metricQ
AI that quantifies the business impact of customer signals
Detection alone isn’t enough. metricQ connects every customer signal to the outcomes leadership actually cares about — revenue, retention, engagement, risk. It quantifies impact so teams can prioritize with confidence and make quality a board-level conversation, not a support metric.
competeQ
AI competitive intelligence powered by your competitors’ customers
Your competitors’ customers are openly talking about what frustrates them and what they wish existed. competeQ captures it in real time and benchmarks quality across the market — revealing where rivals are vulnerable before anyone else has the data to see it.
supportQ
Elevate every support interaction with AI
Fewer than 3% of customer interactions are ever reviewed by a human. supportQ changes that — evaluating human agents, AI bots, and support workflows across every interaction, not just the fraction that gets sampled. Build a support organization that earns trust at scale.
interviewQ
AI interviews with depth, speed, and scale
No more choosing between fast-but-shallow surveys and rich-but-slow interviews. Run AI-powered interviews that surface motivations, themes, and root causes in minutes — deployed to the exact cohort you need, with insights validated at scale.
socialQ
Turn social signals into brand intelligence with AI
Instagram DMs, Reddit threads, TikTok comments — untagged, unrouted, and evaporating before anyone acts. socialQ captures every mention across channels, separates organic sentiment from ad-driven noise, and links social interactions to open support tickets so nothing falls through.
See it in action
Join category leaders and start using AI to drive growth, reduce churn, and build loyalty with unitQ.
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