70
good

23andMe - DNA Testing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
97 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
27 Reports
User Feedback
22%
iOS
27 Reports
78%
Android
97 Reports
23andMe - DNA Testing - Latest Quality Issues
iOS
Apr 4, 2024
Review
You have charged a lot of money and have not given one clear piece of information which I was not previously aware of. You are asking for information about my family tree which I have researched myself at considerable cost. I am totally disappointed with my23 and the lack of info.
iOS
Apr 5, 2024
App is annoying.
I just went through the whole registration process, entered the barcode information, and answered a ton of questions. I've already mailed my kit and thought I'd just look in the app. Now it says I haven't completed the registration process and need to register my kit which I already have. I've already mailed it so I can't enter the barcode anymore. Frustrated after I did all that and answered all those questions.
Android
Apr 6, 2024
23andMe is a terrible company with policies that try to rope you into paying tons of reoccurring hidden fees. Then they say they are non refundable.
Android
Apr 7, 2024
I've been trying for 2 days to join and register a kit that I received as a gift. It's not working all I get is a blank screen.
Android
Apr 10, 2024
Can't do anything. Won't let me look at anything . Won't let me do registration. I have to go thru my messages to get into anything. Worst app for the amount of money you pay for the kit.
iOS
Apr 10, 2024
Unethical and greedy
It's just a matter of time when this unethical and greedy “business” ceases to exist. To anyone wondering why your premium fees went up, it's because they had a data leak resulting in a class action law suit. First of all, I paid over $CA 100 for the test alone. Then I paid additional $CA 39.99 a year to access additional reports which was a rip off considering that I've already paid for my test and gave them my data so they can use it for further research and update and grow their database. Not only that there were maybe 2 reports that came out when I kept paying them the premium yearly fee. But when they emailed me saying that they're going to increase the premium fee from $CA 39 to $CA 99 a year, I was stunned. THAT'S 250% INCREASE!!! Do they think people are stupid?! I'm sorry I'm not paying your legal fees and for not doing your due diligence to keep our data safe and secure. This entire “business” model is a scammy unethical practice that should be kept away from anything that has to do with a medical or scientific world and for sure away from our DNA. I own my health data and by any means should they be asking me for my money so I get a privilege of viewing my own data. Sure I'll pay for the service of running the initial DNA test but nothing beyond it.
Android
Apr 11, 2024
I can't stand an app that isn't set up properly. I get emails constantly trying to get more money out of me, then when it's actually something important like new member joining, it redirected me to online website which defeats the purpose of the app. Especially when you have to log in to use the app, which really defeats the purpose. And messages I had between connections are gone now. Its become to much trouble
Android
Apr 13, 2024
The information is great but the app is bad, it keeps logging me out and showing error when I press on different sections and I keep having to reinstall it a few times per day to view my information.
Android
Apr 15, 2024
Love seeing the health and ancestry aspects for myself. However, I keep getting an error code when I try and look at my DNA relatives' ancestry breakdowns. I've never had this issue before.
23andMe - DNA Testing - Product Description
Explore your DNA with 23andMe. Discover how your DNA connects you to 2000+ geographic regions around the world. Gain insights into your health, traits, and more.

• Ancestry + Traits Service includes Ancestry Composition — covering 2000+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more.
  ◦ DNA Relative Finder allows you to opt-in to connect with other 23andMe customers who share your DNA and ancestors.
  ◦ Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related.
• Health + Ancestry Service includes everything in Ancestry + Traits Service plus 65+ additional genetic reports such as Genetic Weight, Muscle Composition, and more.*

Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. You can log into your account to track the progress of your sample. Once you get your results, open your app to view all your reports.

In the app, you can also choose to answer survey questions and participate in 23andMe research. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives.

Our rigorous standards ensure quality service. 

• Our team of scientists and medical experts uses a robust process to develop reports and ensure validity.
• Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0.1%.

*Health + Ancestry Service is available in USA, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden. 

Terms of service
US (https://www.23andme.com/about/tos/)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/about/tos/)
Canada (https://www.23andme.com/en-ca/about/tos/)
All other countries (https://www.23andme.com/en-int/about/tos/)
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