90
good

23andMe - DNA Testing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
88%
Android
188 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
25 Reports
User Feedback
12%
iOS
25 Reports
88%
Android
188 Reports
23andMe - DNA Testing - Latest Quality Issues
Android
Oct 22, 2021
I dont like how you keep buggy me with extra fees. If i didnt sign up for it in the beginning that means im not interested.
Android
Oct 20, 2021
So far so good, my sample is taking about 3 times longer to process, but I am assuming that staffing related issues due to the Pandemic are a factor. Not sure... Trying to to be patient whilst awaiting my results!
iOS
Oct 20, 2021
Very Invasive app
This org is not about ancestry that coincides with my ancestors...it's only a tool to invade the privacy of it's users. The DNA results shown in my resultant profile are so far removed from my actual line of ancestors...this app and the org are what George Orwell warned us about in "1984" Don't give them your $$!!! Total disappontment!!!
iOS
Oct 14, 2021
Terrible customer service
Dont get their “plus” membership unless you set a reminder for renewal in your phone yourself, it's $29.00 and renews with absolutely ZERO communications or warning. While other companies send out texts and emails letting you know your plan will be renewing, 23andMe just yanks it out of your bank account and absolutely refuses to return your money. Normally I wouldn't care but it's tough times for everyone right now and with the pandemic everyone is struggling financially. Customer service was no help at all. I dont want to sound like a “Karen” but I'm super disappointed that I chose to do business with them. The way a company treats their customers is extremely important to me and says a lot about who you are dealing with.
iOS
Oct 14, 2021
Last update broke my account
Although my 23 and Me app shows I have 10 pending notifications I now cannot log into my account as the app says I do not have an account and says I have to reregister my origins kit. Looks like their service is of no value to me now.
Android
Oct 13, 2021
I posted my package back to you over a week ago. Worried you havent received it
Android
Oct 12, 2021
Frek you,i wanted to sign up i checked the email address everything was right but you don't sign me up also with the password and google signing no it DOESN'T EVEN WORK
iOS
Oct 11, 2021
Relatives
Unsatisfactory, haven't gotten the name of anybody.
Android
Oct 8, 2021
Using an Android phone some of the drop-down boxes will not let me type in answers.
23andMe - DNA Testing - Product Description
Explore your DNA with 23andMe. Discover how your DNA connects you to 1500+ geographic regions around the world. Gain insights into your health, traits, and more. 

• Ancestry + Traits Service includes Ancestry Composition — covering 1500+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more.
• DNA Relative Finder allows you to opt-in to connect with other 23andMe customers who share your DNA and ancestors.
• Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related.
• Health + Ancestry Service includes everything in Ancestry + Traits Service plus 60+ additional genetic reports such as Genetic Weight, Muscle Composition, and more.*

Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. You can log into your account to track the progress of your sample. Once you get your results, open your app to view all your reports.

In the app, you can also choose to answer survey questions and participate in 23andMe research. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives.

Our rigorous standards ensure quality service. 

• Our team of scientists and medical experts uses a robust process to develop reports and ensure validity.
• Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0.1%.

*Health + Ancestry Service is available in USA, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden. 

Terms of service
US (https://www.23andme.com/about/tos/)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/about/tos/)
Canada (https://www.23andme.com/en-ca/about/tos/)
All other countries (https://www.23andme.com/en-int/about/tos/)
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