91
good

23andMe - DNA Testing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
93%
Android
422 Reports
iOS unitQ Score
iOS User Feedback
7%
iOS
33 Reports
User Feedback
7%
iOS
33 Reports
93%
Android
422 Reports
23andMe - DNA Testing - Latest Quality Issues
iOS
Jun 28, 2022
Bad
My ###ing password and email is correct and it says it’s wrong. I redid it 10000 times and still didn’t work
Android
Jun 26, 2022
Cannot even register. Keeps glitching.
Android
Jun 24, 2022
It can be difficult to tell what information is new/updated vs old/I have already seen it. I also haven't noticed much of a difference between being subscribed to get more cardiac information vs just being a normal user. I would recommend having users pay per new test result rather than subscribing and paying each month even if there is no new information...
Android
Jun 22, 2022
I was under the impression that the ancestry information was always included whether or not you wanted health information in addition to it. I'm disappointed it's not provided.
iOS
Jun 22, 2022
DNA is accurate but format is a mess
Compared to Ancestry.ca, both the website and app are a mess. Very crowded and difficult to navigate and full of bugs (the app). Though the DNA results are accurate, you constantly have to pay more for different health results, compared to Ancestry where there are two DNA kit opinions, PERIOD. Payed over 100$ to have access to traits and health, not including the original amount $ for my standard test. Only to figure out many of those traits required an additional 39$ membership. Wow.
iOS
Jun 18, 2022
No real value for the money
Well if you are reading this now it’s likely too late to stop you from wasting your money. As you will notice sooner or later depending upon how absolutely slow they are at processing your results, the real value of this test is only opened to you if you pay a monthly fee on top of the original purchase. For those of us that are needing to be more careful about our money the fun is over. You wait a long time and they sprinkle a bit of information and hold their hand out again looking to sell you the rest of it. Thanks but no thanks.
Android
Jun 17, 2022
Someone has been trying to access my account for months & I'm locked out! I've been in contact with customer service & they still give me the same generic responses everytime! They won't reset my account & all I can think is someone is trying (& maybe successfully) getting my GENETIC data. I wouldn't recommend SIMPLY one customer service ALONE. If they can't secure your HIPAA info & make sure you have access, this is a problem!!! Next page I'm going to is the FDA anonymous reporting site. BS!
Android
Jun 17, 2022
Not easy to put my ancestors on the trees I have over 1200 people to add but it's impossible
iOS
Jun 16, 2022
Good, but needs to be better.
Was expecting 98% Romanian. And found out I’m just over 20% Eastern European as well! Wow, I didn’t expect that; and it’s not minuscule, like 3%, it’s 20%! What a shame I don’t know what country a fifth of my genes are from… would have loved to know that.
23andMe - DNA Testing - Product Description
Explore your DNA with 23andMe. Discover how your DNA connects you to 1500+ geographic regions around the world. Gain insights into your health, traits, and more. 

• Ancestry + Traits Service includes Ancestry Composition — covering 1500+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more.
• DNA Relative Finder allows you to opt-in to connect with other 23andMe customers who share your DNA and ancestors.
• Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related.
• Health + Ancestry Service includes everything in Ancestry + Traits Service plus 60+ additional genetic reports such as Genetic Weight, Muscle Composition, and more.*

Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. You can log into your account to track the progress of your sample. Once you get your results, open your app to view all your reports.

In the app, you can also choose to answer survey questions and participate in 23andMe research. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives.

Our rigorous standards ensure quality service. 

• Our team of scientists and medical experts uses a robust process to develop reports and ensure validity.
• Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0.1%.

*Health + Ancestry Service is available in USA, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden. 

Terms of service
US (https://www.23andme.com/about/tos/)
UK, IE, FI, DK, SE, NL (https://www.23andme.com/en-eu/about/tos/)
Canada (https://www.23andme.com/en-ca/about/tos/)
All other countries (https://www.23andme.com/en-int/about/tos/)
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