23
poor

Allegiant | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
9 Reports
User Feedback
15%
iOS
9 Reports
85%
Android
53 Reports
Allegiant - Latest Quality Issues
iOS
Nov 24, 2022
Up-sell me some more please
As a frequent flyer on three major airlines (this one not included), I can say with a high level of confidence that this App is the most cumbersome and non-user-experience-friendly I have used. Repeating pop ups to up-sell everything a traditional airline includes. I get it - Allegiant is a discount carrier, but wow. The time to book a flight using this app and navigating all the offers and up-sells is long and aggravating. If a person selects normal options such as a carryon the fare bumps right up against the majors. I guess If a person wants to fly into some smaller markets where other carriers don't go this airline can make sense, but it does not change the user experience navigating a cumbersome app. C'mon Allegiant marketing and app development team, try using a full service airline's app and compare for yourself.
Android
Nov 28, 2022
Not very user friendly. Always unable to update my trips. No possible way to talk to a human.
Android
Nov 28, 2022
The app itself won't let me check in and says it has a bug. Ridiculous.
Android
Nov 28, 2022
Absolutely do NOT rely on this app. I fly several times a year and I take this airline. Their app never works properly. Never able to check in, never able to change things, never able to complete flight trips! Yall need serious help with this app. Their pilots and flight employees... are great. App developers.... go home... you're drunk.
Android
Nov 28, 2022
Not very intuitive or user friendly. Additional charges are confusing. Seat selection charge is confusing - the prices on the seating chart show $2 and $3 seats, then after the seats are selected, the total is much more than just the $2 or $3 dollars. Head-scratcher there.
iOS
Nov 29, 2022
Flights Constantly Delayed or “Rescheduled”
Out of Spirit, Frontier, and Allegiant - Allegiant is the worst. Always an issue. ALWAYS. The app doesn't work and customer service is about as helpful as the app.
Android
Nov 30, 2022
I can get through my booking but cannot purchase trip. Screen just moves up to a previous section. No explanation what the issue is. Cannot get online help when you call.
Android
Dec 1, 2022
It doesn't work!
Android
Dec 2, 2022
I am having the same problems as everyone else this app is horrible
Allegiant - Product Description
The official app of Allegiant Travel & Allegiant Airlines. Book your vacation online at www.allegiantair.com, then use this app to make the most of your trip.

Passengers can follow their trip on a card-by-card basis in the app. Each phase in the trip is represented as a card in a timeline of the whole journey. Just tap on the cards and follow the instructions to manage the trip, check in for the flight, display the boarding pass and get departure and arrival information. You can also book your flights via the app.

Passengers can also:
• Access and review upcoming trips.
• Automatically download trips onto their mobile phone if logged into their My Allegiant account.
• View and add seats, purchase bags and upgrade to Priority Boarding.
• Receive important flight status notifications
• Take advantage of a variety of self-service functions
• Provide feedback about their Allegiant experience

Using the Allegiant mobile app can save passengers money and will allow them to zip through the airport without ever printing a single piece of paper.
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