Quality degradation at AAA Mobile  
Users report higher volume of Quality Issues than usual
50
poor

AAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Lifestyle
Work at American Automobile Association? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Automobile Association? Unlock additional insights
Android unitQ Score
Android User Feedback
42%
Android
105 Reports
iOS unitQ Score
iOS User Feedback
58%
iOS
148 Reports
User Feedback
58%
iOS
148 Reports
42%
Android
105 Reports
AAA Mobile - Latest Quality Issues
Android
Dec 2, 2022
App won't even open now. Gets stuck at the white background car picture
Android
Dec 2, 2022
Please have this app to be cutting edge and rid of THE BUGS. I'm a member of Auto Club Group. Thanks-JB. On the first post I never gotten a response from Auto Club Group which makes wanna go elsewhere to get my business. BTW Please do the above and get rid of the misinformation and overhaul the application to clear it up. 🙁👎
Android
Dec 2, 2022
Roadside not clickable in app...when I call it refers me back to the app..I'm stuck
Android
Dec 2, 2022
Horrible! Tried using this app 3 times. 1st was the best, NAME_REMOVED a technician expected. 2nd was for a jump start. They give you a ETA on when to expect a technician. Wait for an hour than found jumper wires. Bought portable jumper to avoid this. 3rd was waiting since 10:15pm at parking lot till ETA of 12:35am. Received phone call if I've been attended too. Had too wait 1hr 15 more still no one. Called operater and no technician. Just canceled. This is not a free serv.
Android
Dec 3, 2022
Too difficult to log in and use. The app is constantly asking me to update my ZIP code, even though I've entered it multiple times. It won't keep me logged in - I have to enter my password multiple times as well.
iOS
Dec 3, 2022
Unusable
Totally buggy. I have a 2020 iPhone SE and IoS 16. I spent 30 minutes trying to get it to access its contents and kept getting thrown back randomly to screens I'd already completed. Also kept signing me out involuntarily. A big waste of time.
Android
Dec 3, 2022
Upgraded my phone and redownloaded the AAA app and now it won't let me open the app at all please fix this and I will change my rating
Android
Dec 4, 2022
It closes everytime I launch it and I've yet to be able to use it
Android
Dec 5, 2022
The app works fine, the membership is worthless, except from discounts. My clutch went out when I arrived to my work parking lot several weeks ago. I've called 4 times for a tow. 1st time-waited 3 hours, then the AAA dispatch people said they didnt have any drivers, so I could schedule for 9am next day. Got a ride home & back next day to wait for the tow... nothing. Yesterday I tried to get it towed, they gave me a 12hour ETA. Didnt get towed. Today I called. No call back. I'm ready for a refund
AAA Mobile - Product Description
AAA Mobile improves on-the-go access to trusted AAA services including trip planning, discounts and roadside assistance. The mobile version of AAA’s TripTik® Travel Planner helps you find AAA Approved and Diamond Rated hotels, restaurants and attractions, and the ability to create and share itineraries between your desktop and mobile devices.

KEY FEATURES INCLUDE:

Maps & Discounts
• Find more than 59,000 AAA Approved and Diamond Rated hotels and restaurants 
• Book your next hotel or rental car
• Receive member discount offers at over 164,000 locations
• Share saved trips across desktop and mobile devices*
• Find AAA Approved Auto Repair facilities, AAA office locations, and cheapest gas prices near you

Roadside Assistance*
• Request Roadside Assistance from the app
• Get instant battery replacement quotes (not available in all areas)

Passbook* (iPhone only, iOS 6 or higher)
• Add a scannable AAA membership card to your Passbook

*You must be a current AAA member to use these features. 

Not a member? You can still use our unparalleled trip planner functions. To take full advantage of all the features of this app, Join AAA.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners