Quality degradation at AAA Mobile  
Users report higher volume of Quality Issues than usual
54
poor

AAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
216 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
126 Reports
User Feedback
37%
iOS
126 Reports
63%
Android
216 Reports
AAA Mobile - Latest Quality Issues
Android
Apr 17, 2021
App crashes at login. Won't display membership information. Have to switch to mobile site to get assistance. Older app versions worked better because I was able to have a virtual card. Hopefully the bugs will be fixed for this paid service soon.
Android
Apr 16, 2021
It's a good app. It helps maintain good driving habits. But in many cases it measures wrongly. One of them is once I driving and my son was sitting next to me playing on the phone. It recorded as distracted driving. It always reduces numbers because I wasn't driving smooth. I am a very careful driver. Same trip with other app is perfect.
Android
Apr 16, 2021
Don't use the app just call them. Sent a request to get my car towed and we waitibg half an hour longer than the ETA said it would be here before calling and finding out the app didn't even send in the request.
Android
Apr 16, 2021
Has a glitch plz update this app it keeps freezing or it doesn't want to open email for my trip route thank you than i will give it a 5s
iOS
Apr 15, 2021
Good idea maybe, but execution is abysmal
For the second time in two weeks, I have tried to use the mobile app for roadside assistance. For the second time in two weeks, this app does absolutely nothing when I click on roadside assistance. Instead I will be on hold on my phone forever. Not happy.
Android
Apr 13, 2021
Its constantly making me stop what im doing on the app to close the "trouble signing in?" Pop up
Android
Apr 13, 2021
App has become useless. Will not stay logged in. Keeps looping back to the login page.
iOS
Apr 13, 2021
Glitchy and not user friendly
Both the app and AAA website are super glitchy and not user friendly. They need to hire some decent web developers and software engineers to fix some major problems. I'm unable to upgrade my membership. Can't sign in on the app and the webpages keep redirecting me away from any upgrade information.
Android
Apr 12, 2021
AAA SERVICE HAS BEEN TERRIBLE FOR ME MY AUTO WENT DOW N TWICE ON THE ROAD AND AAA FAILED TO SHOW UP TUE FIEST TIME ANS TOOK AN HOUR AND MORE THE SECOND TIME. THE REASON I SAY THIS IS BECAUSE AA USE RO BE VERY RELIABLE NOT ANYMORE.
AAA Mobile - Product Description
AAA Mobile improves on-the-go access to trusted AAA services including trip planning, discounts and roadside assistance. The mobile version of AAA’s TripTik® Travel Planner helps you find AAA Approved and Diamond Rated hotels, restaurants and attractions, and the ability to create and share itineraries between your desktop and mobile devices.

KEY FEATURES INCLUDE:

Maps & Discounts
• Find more than 59,000 AAA Approved and Diamond Rated hotels and restaurants 
• Book your next hotel or rental car
• Receive member discount offers at over 164,000 locations
• Share saved trips across desktop and mobile devices*
• Find AAA Approved Auto Repair facilities, AAA office locations, and cheapest gas prices near you

Roadside Assistance*
• Request Roadside Assistance from the app
• Get instant battery replacement quotes (not available in all areas)

Passbook* (iPhone only, iOS 6 or higher)
• Add a scannable AAA membership card to your Passbook

*You must be a current AAA member to use these features. 

Not a member? You can still use our unparalleled trip planner functions. To take full advantage of all the features of this app, Join AAA.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.
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