fair

AAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-14 Points Past 7 Days

Category: Lifestyle

Work at American Automobile Association? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at American Automobile Association? Unlock additional insights

Android unitQ Score

Android User Feedback

32%

Android
106 Reports

iOS unitQ Score

iOS User Feedback

68%

iOS
230 Reports

User Feedback

68%

iOS
230 Reports

32%

Android
106 Reports

AAA Mobile - Latest Quality Issues

Android

Sep 20, 2023

Waiting 5 hours for tech to arrive. Battery is good. Probably the starter. No tow truck so had to leave car.😞

iOS

Sep 20, 2023

Version 23.12.0 (using iOS 17.0) each most recent updates

-you cannot update automatic payment information with the app -you cannot renew your membership with the app -when I call the number the app instructs me to call, the automated system tells me that I can update billing info & membership info on the app. That is not true. -can the AAA tech people make it so that customers can actually execute these updates on the actual app & NOT have to call that number?

Android

Sep 20, 2023

I have been trying to add my husband to my membership and the app will not process my request.

iOS

Sep 22, 2023

Was of no assistance

Did not help at all. I continually called and never got any help. Zip code 27292

iOS

Sep 22, 2023

Chyna

I take my car there to get a repair one thing done , and they told me I need to have my brakes replaced and rolled replaced also. But I told them I just need to replace my wheel bearing so they did . At the of the day around 5:30 I picked up my car and drove home the next morning I drove to work only about 5 miles away from home my tire almost came out,then the man seemed me because he was next to my car at the stop light. I full over on the corner of the street I called them and they said bring it back we fixed it free for you. After I bring the car back everything goes wrong I spent over $2287.79 all together it doesn't make sense.They took me for bad . I never want to go back in there again. Rips off. Starting off with one piece and going on about 5 different things.

iOS

Sep 23, 2023

CAN’T CANCEL MEMBERSHIP

Update: Customer service phone rep was able to cancel my membership, but couldn't refund me any of the months they kept charging me after the last time I “cancelled.” This is an AWFUL business practice that you can't cancel your membership anywhere in the app or online. The ONLY WAY to cancel is to call a phone rep, and there's no way to verify that they actually cancelled other than waiting to see if you get another bill. Seems greedy and predatory for no reason.

Android

Sep 25, 2023

This app just sucks, it's always slow. Requires you to try to login twice even if the password is right and overall a bad user experience.

Android

Sep 25, 2023

Horrible app! Stuck in 99 degrees on I-8 ...now they can't find a tow truck!

Android

Sep 26, 2023

Unable to login/signin/setup using Samsung S8

AAA Mobile - Product Description

AAA Mobile improves on-the-go access to trusted AAA services including trip planning, discounts and roadside assistance. The mobile version of AAA’s TripTik® Travel Planner helps you find AAA Approved and Diamond Rated hotels, restaurants and attractions, and the ability to create and share itineraries between your desktop and mobile devices.

KEY FEATURES INCLUDE:

Maps & Discounts
• Find more than 59,000 AAA Approved and Diamond Rated hotels and restaurants 
• Book your next hotel or rental car
• Receive member discount offers at over 164,000 locations
• Share saved trips across desktop and mobile devices*
• Find AAA Approved Auto Repair facilities, AAA office locations, and cheapest gas prices near you

Roadside Assistance*
• Request Roadside Assistance from the app
• Get instant battery replacement quotes (not available in all areas)

Passbook* (iPhone only, iOS 6 or higher)
• Add a scannable AAA membership card to your Passbook

*You must be a current AAA member to use these features. 

Not a member? You can still use our unparalleled trip planner functions. To take full advantage of all the features of this app, Join AAA.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners