fair

AAA Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

3 Points Past 7 Days

Category: Lifestyle

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

46%

Android
130 Reports

iOS unitQ Score

iOS User Feedback

54%

iOS
152 Reports

User Feedback

54%

iOS
152 Reports

46%

Android
130 Reports

AAA Mobile - Latest Quality Issues

iOS

Mar 17, 2023

Needs Improvement

I have three policies, only one shows up. I can't find my car insurance cards anymore. I'm trying to pay my umbrella policy and the screen doesn't fully show so there is no way to pay.

Android

Mar 18, 2023

Poor login experience. Why would this app ever log you out in the first place? The last thing someone stuck on the side of the road wants is to be fumbling around trying to log in.

iOS

Mar 20, 2023

Two cancelled tows because of app

The app doesn't always share important information with the AAA system. We were stuck in the middle of a busy road and the app didn't communicate that it was a dangerous situation, despite inputting that info in the system. This resulted in multiple delays. After waiting for an hour and a half and speaking with three customer service reps, the cops had to tow us. It also didn't share my fiancés phone number with the tow driver on a prior visit, despite requiring his number to open the ticket. This resulted in an 8 hour wait and the last the tow driver almost leaving because he couldn't get ahold of us. All of the AAA reps we've spoken to have said that there's an issue with the app not sharing information but it doesn't sound like there are any plans to fix the issue. Instead, we're stuck with a bill for third party towing and have wasted days of frustration trying to use a service that we're paying for. Ridiculous.

iOS

Mar 20, 2023

Trying to set up a car rental

I have attempted to rent a car & apply for your advantage card I have had to restart so many times by balance went from 1147.00 to $13500 something screw that stuff hate the APP!

Android

Mar 20, 2023

Can't get past enter zip code. All I want to do is create my account so I can get my trip stuff. Good for roadside assistance but app needs professional help.

Android

Mar 21, 2023

I have been calling since 1:30PM 4 times they still have not picked up my truck. It is 7:13PM. No need to say more.

Android

Mar 21, 2023

It didn't recognize me or my password. So I just had to use my laptop

iOS

Mar 21, 2023

Roadside Assistance button doesn’t work

I can't request roadside assistance through the app. I also can't look at my membership cards. These 2 buttons do absolutely nothing. Fix this please.

Android

Mar 21, 2023

Total incompetence. Do not get; try Honk Motor Club or anything else, other than AAA. After waiting hours for a tow truck the tow driver refused to tow my car for petty reasons. There's not even a phone number listed on the app. Total garbage. I was a platinum member; and that still meant nothing. Become a member at your own risk

AAA Mobile - Product Description

AAA Mobile improves on-the-go access to trusted AAA services including trip planning, discounts and roadside assistance. The mobile version of AAA’s TripTik® Travel Planner helps you find AAA Approved and Diamond Rated hotels, restaurants and attractions, and the ability to create and share itineraries between your desktop and mobile devices.

KEY FEATURES INCLUDE:

Maps & Discounts
• Find more than 59,000 AAA Approved and Diamond Rated hotels and restaurants 
• Book your next hotel or rental car
• Receive member discount offers at over 164,000 locations
• Share saved trips across desktop and mobile devices*
• Find AAA Approved Auto Repair facilities, AAA office locations, and cheapest gas prices near you

Roadside Assistance*
• Request Roadside Assistance from the app
• Get instant battery replacement quotes (not available in all areas)

Passbook* (iPhone only, iOS 6 or higher)
• Add a scannable AAA membership card to your Passbook

*You must be a current AAA member to use these features. 

Not a member? You can still use our unparalleled trip planner functions. To take full advantage of all the features of this app, Join AAA.

NOTE: Continued use of GPS running in the background can dramatically decrease battery life.

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