78
good
Accor All - Hotel booking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
263 Reports
263 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
55 Reports
55 Reports
User Feedback
17%
iOS
55 Reports
55 Reports
83%
Android
263 Reports
263 Reports
Accor All - Hotel booking - Latest Quality Issues
iOS
Dec 3, 2024
DO NOT USE TO BOOK ROOM
Do not use this app to book accommodation. I thought I had booked a room but after not receiving an email confirmation I checked back in app and the booking had been cancelled without letting me know. Emails to and fro and phone follow up with ‘customer care' advised it was an ACCOR technical issue. ACCOR sorry but they were unable to honour the rate room had been booked for. Be warned
Android
Dec 3, 2024
Far from being bad, but as on the website when paying it is clear that it "hides" the installment option on the credit card, including using unusual terms for Brazilian Portuguese, it also only shows the card flag in cash payment and nothing shows the amounts of the installments (does it have interest? Isn't there?). Of the rest very practical. It would be 3.5 stars.
Android
Dec 4, 2024
Why did you remove the "flexibility" option on the booking dates to see which day is cheaper?
iOS
Dec 4, 2024
Unable to connect
I am a business traveler (AirFrance Host) and since the last update it has been impossible to log in with my credentials on the application of my iPhone and iPad. No connection problem from the chrome or safari browser, my wife is having the same problem. Message after a long wait, a technical error occurred, for information, I uninstalled the application and reinstalled, still unable to connect 👎
iOS
Dec 4, 2024
Adding a booking to the calendar is no longer possible...
For some time now, I have not been able to simply add my bookings to the calendar in the app. There is an error message that I should try again later. But it remains the same....
Android
Dec 4, 2024
Release notes: 'No information from the developer' - Nothing is simply too little... Therefore, no one can provide specific feedback on new implementations to the developer. Disappointing!
iOS
Dec 6, 2024
Door key never works
No option to raise app issues within app. Hotel doesn't care about app issues. For me door lock never works properly. Reported multiple times and no response.
iOS
Dec 7, 2024
It's okay but not intuitive
Not a very intuitive application. And especially when entering credit card information, there is no proposal to autofill the cards stored in the iPhone.
iOS
Dec 7, 2024
You're in trouble.
I can't close reservation.
Accor All - Hotel booking - Product Description
Book a hotel, a boutique hotel, a 7-star establishment, a youth hostel or even a villa or apartment in over 111 countries. That’s 3,000 towns and destinations and 5,000 addresses just waiting to be discovered. From economy to luxury, the choice really is all yours for a city escape, a business trip, a romantic weekend or a road trip with friends. Take your pick: ibis, Novotel, Raffles, Fairmont, Mercure, Sofitel, Pullman, MGallery, Suite Novotel, Adagio, ibis Styles, ibis budget, hotelF1, Mama Shelter, onefinestay, Rixos Hotels, Jo&Joe, 25hours Hotels and Thalassa Sea & Spa are all present on our app. The Accor All app is your new travel partner: • Prepare your stay Search for somewhere to stay in a specific town or city or close to a particular monument, and browse photos of the rooms and venues before checking out the Tripadvisor reviews. You can book, manage your booking and prepare your trip. What time does the hotel open? How can I contact the hotel? How many points will you earn for this stay? Our app can answer all these questions. Don’t forget to join our loyalty programme to enjoy a discount of up to 10% on each booking. • During your stay Earn Rewards points at our hotels when you stay, and on a day-to-day basis in our restaurants and bars. Got the travel bug? We can offer you somewhere to stay in the world’s most stunning towns and cities: Paris, Berlin, London, Zurich, Bangkok, Munich, Singapore, Vienna, New York City, Amsterdam, Shanghai, Hamburg, San Francisco, Brussels, Milan, Cologne, Sydney, Warsaw, Dubai, Rio de Janeiro, Prague, Hong Kong, Rome, Lisbon, Frankfurt, Budapest, Istanbul
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