60
poor

ADT Control ® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
49%
Android
152 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
158 Reports
User Feedback
51%
iOS
158 Reports
49%
Android
152 Reports
ADT Control ® - Latest Quality Issues
iOS
Dec 1, 2022
The freeze
Crappy app clocks too much when flipping between camera! Missed two important videos because of freezing up whereby I have to close and reopen stinking app! Don't know if some of problems are related to the operating system and not the adt app?
iOS
Dec 2, 2022
Poorly designed. Very unfriendly
Extremely difficult to add my wife as additional user. Took hours and three assistant to manage.
iOS
Dec 2, 2022
Camera Issues
When you change your home internet it is ridiculously dumb to not be able to fix the issue without calling. You can't put the WiFi name or password in on this app to fix the camera issues. Stupid 1995 app!
iOS
Dec 3, 2022
Deleting made even more difficult
The newer functionality for deletion by swiping and then selecting trash or lock is even worse than the previous/already cumbersome process. It was already possible to select a clip one by one and delete the clip. The problem then and now is the lack of bulk delete. At least before this change I was able to swipe downward to select all clips pulled up. Now that capability is gone so I have to select individually and it literally hurts my hand to have to delete any volume. Not only that, but the swipe function is just as likely to turn the page if great care isn't taken. Super poor experience change. I'd give fewer stars because of this difficulty but the basic functionality of the system is good. It is so disappointing to see that a change was made that makes the experience even worse.
iOS
Dec 3, 2022
Fake Rating System.
App supposedly has 4+ stars - then I actually read the supposed 4 and 5 star reviews. The people that wrote them universally hated either the app, ADT customer service, or the services they were paying for. How come the attached star ratings are supposedly so high. Seems pretty spurious.
Android
Dec 3, 2022
Since I pay I have not been able to use the service because I change the Internet and do not want to come to activate it again I am giving away my monthly payment and they make you sign a contract of 2 years and it does not work
Android
Dec 3, 2022
I have no peace of mind. I always have a problem with my system, and the installer didn't explain the features of the system.
iOS
Dec 3, 2022
Avoid
The cameras are either slow or totally unresponsive. If you do have a notification that someone has tripped you camera it either doesn't load or you have to wait 10 minutes for the saved clip, or again it doesn't load at all. Save your time and install your own camera system. The money I pay for what was piece of mind just isn't worth it now. Representatives and customer services are completely unresponsive.
Android
Dec 4, 2022
Your website is ALWAYS unavailable when need it! Your support doesn't seem to have knowledge of the product. Maybe 1 person, seems to even care about my needs.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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