50
poor

ADT Control ® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
129 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
101 Reports
User Feedback
44%
iOS
101 Reports
56%
Android
129 Reports
ADT Control ® - Latest Quality Issues
Android
Mar 24, 2024
The cameras and alerts are super delayed when they choose to work. The app doesn't allow you to delete a large number of clips at once, so you have to delete one at a time. Several of the sensors stopped working or fell off the windows, and the app doesn't provide for a service request other than calling the 800 number. It would be helpful to have a chat system that allows you to schedule a maintenance appointment, especially if you are paying additional money for free maintenance checks.
iOS
Mar 24, 2024
Trash
I took off vehicles so the alarm won't ring every second but it goes back to vehicle alert minutes later . It's not showing who is placing paper advertisement on my door or who's parking their bike against my gate . I'm very disappointed. The battery died instantly and adt doesn't call to see if we're in need of help or service. What does the battery do anyway?
iOS
Mar 24, 2024
I don’t need any more service.
I'm I am paying for something that is not working. That's why I say I don't need no more service. camera was not working from last year 2023.
iOS
Mar 24, 2024
SimpliSafe worked better then ADT
My cameras are about 1-2 min delayed. The panel Keeps going offline. The capacity fills up too quick And won't record anymore or says reached limit can't record till next month. Should be Deleting old recordings vs not recording anymore. I have tried to call multiple times to cancel and Keep getting the run around. None of my cameras are working as there is 4 and they do nothing.
iOS
Mar 25, 2024
Slow
Loading time can be very slow, I get my notifications about a minute or two after activity.
Android
Mar 25, 2024
I had to cancel my service due to military relocation. I called like 15 times because they kept transferring my call or just putting me on hold until they hung up the call. Finally, I was told that I was not getting a cancelation charge fee because of my military relocation, but today, I got charged $344 dollars. I called customer service, and after I explained the situation to the CSR, she placed me on hold until a message saying that the departments were closed after I was talking to her.
iOS
Mar 25, 2024
No place to manage payments
Needed to change credit card that the account uses for auto pay. No place on the app provides this service.
iOS
Mar 26, 2024
The worst service
I have never experienced a worst company in terms of technical support. I have tried to resolve the doorbell camera issue now for three months, I have been on the phone with four virtual assistants, multiple tech-support people… The only one of which, “Shane” that was extremely helpful and advised I would not be charged for a service call if someone came to my house… everyone else has stated I would be charged for service. I live in a high traffic area where my doorbell camera is the main reason I have my security system, Which has not worked for multiple months. As far as I'm concerned, ADT should be refunding me back alarm Service charges instead of charging me. Absolutely, appalled. I have wasted hours of my valuable time… Which clearly is not important to ADT, because I have sat on hold, waited for calls that didn't happen, and spent time with virtual assistance without resolve. This is absolutely ridiculous.
Android
Mar 27, 2024
I want to change my payment method for the monitoring. I have been all over the app and can not find where I could do that. If it is not possible to do that through the app, there needs to be instructions, including phone numbers and websites, for the customer.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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