Quality degradation at ADT Control ®  
Users report higher volume of Quality Issues than usual
61
poor

ADT Control ® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
78%
Android
330 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
93 Reports
User Feedback
22%
iOS
93 Reports
78%
Android
330 Reports
ADT Control ® - Latest Quality Issues
iOS
Oct 20, 2021
Generic
Not user friendly. I could not reconfigure my WiFi settings when i got new WiFi from here nor did the devices reconfigure after I switched the panel to wifi. Lags horribly behind live camera.
iOS
Oct 20, 2021
Doorbell Camera
Slow, Slow,Slow! I found out after installation that I should've gone to the ring doorbell. It is far superior to the ADT product which tries to mimic it. I was even told by installers to get the ring. We are loyal ADT customers and wanted to have everything on one system. Please figure out how to make it as good or better than Ring!
iOS
Oct 19, 2021
Removed users option
Can't add or delete users on app anymore only on the PC. This is very inconvenient because I may not be by a pc at all times.
iOS
Oct 19, 2021
Connection issues
Always unable to connect
Android
Oct 19, 2021
My videos have volume this app is not user friendly. My ring bell does more than this and to look at a video with no sound is useless. I called for help the guy said I need to have a desk top computer to fix the volume, that's ridiculous
iOS
Oct 19, 2021
We’re paying for junk! Does not record movements
Does not always record people approaching front door, nor does it record their movements longer than a few seconds. Both front & back missing recordings. This service is crap. Do not insult customers by proving scripted responses.
iOS
Oct 19, 2021
Keeps bumping out
The app continues to bump out when checking clips. In addition the doorbell app no longer showing ability to take an instant image or clip for testing. Not sure if an update or a flaw, but it was a nice feature.
iOS
Oct 18, 2021
Camera
The record time between the first recording is too slow. Night vision quality is poor.
Android
Oct 18, 2021
When I have my system armed, it says it isn't. When I have my front door locked it says it is unlocked. Basically everything is opposite of what it really is.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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