ADT Control ® | unitQ Score

When I signed up for service I enrolled in auto pay while on the phone. Two months later I get a notice with late fees and no explanation or help. They said I can mail in a hard copy letter complaint. Find another security provider.

Get alerts that you cannot resolve. Low battery on a sensor should not necessitate contacting support. Even after replacing the battery there is no way to clear the error/message on the home screen.

Was asking for assistance due to two reason Which I ecplain 1 very bad balance due to being sick 2 customer support cant help you if you fall trying to disconnect services I wonder if better business want to here about how people are treated

Different password s for everything,can't even register to get bill information why and what be verbal password if can't say nor type in a password which currently used to get and use app

The program keeps stalling and will only allow me to see what's going on for a few seconds, and then I have to restart the program

The app is not always in sync with the panel or the remote door locks. I can't trust it so if I'm closing my garage door through the app, I only do it where I can visibly see it.

This system is garbage, none of the camera settings work like they should. When only having the person setting set it will still detect moving cars and practically everything. The wind blows and there goes one of my “ fifty a day snaps”. With the dogs setting off the camera still picks up my dogs because from the operator words “the dog is too big”, what she really was saying is the app does not work like that state it does. Called customer support to wait thirty minutes to end up having them jack all of my setting up even worse and basically took all of the security out of the cameras, then hung up on me. The day I agreed to the plan I swear the salesman said the whole system ran on its own network, after the install I figured out it's not and he changed his wording to “only the panel has its own network”. Not satisfied at all with ADT from support to the cameras it's all trash, will be leaving once my contract is done.

Recordings work in the beginning when they're freshly setup then after a while (for me 10 months later) they don't alert you or record anything whatsoever. I've even turned the alerts off then on again multiple times, nothing. Went in through the site & not app to readjust options & make sure everything was set as on, nothing. Tried unplugging modem & cameras I could reach to reset, nothing. This has been going on for over a year now Smh. Such a waste to have cameras that you pay for but don't function properly. Personally I wouldn't recommend ADT but that's just me from my experience.

Not off to a good start wifi working great panel says not, now my cameras down. Have appointment in n morning if this happens again thay can pick this equipment up I will not pay for something that don't work.