34
poor
ADT Control ® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 30 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
47%
Android
65 Reports
65 Reports
iOS unitQ Score
iOS User Feedback
53%
iOS
73 Reports
73 Reports
User Feedback
53%
iOS
73 Reports
73 Reports
47%
Android
65 Reports
65 Reports
ADT Control ® - Latest Quality Issues
iOS
Dec 5, 2024
Garbage
The app, the cancellation process, the changing of internet process is garbage.
iOS
Dec 6, 2024
Worset and wasted
ADT is nothing other than collecting money from customers
Android
Dec 6, 2024
I like the security system overall, but the app leaves more to be desired. Can't do much with the app except arm and disarm the system. Needs more features, control, a 911 emergency button.
Android
Dec 6, 2024
App needs to be able to set off the alarm!
iOS
Dec 7, 2024
Adt is the opposite of user friendly
The app, the call centers, the business, it's all terrible. I'm locked in now because we spent so much money to install a comprehensive security and freeze and fire system, and I wish I had gone with a different company.
iOS
Dec 7, 2024
Lock door while it’s open
Front door left open. Main screen says nothing but has a big icon LOCK DOOR. Press the icon and the deadbolt extends, the app declares the door is locked. But it's wide open.
iOS
Dec 8, 2024
Not user friendly
There is no way to mass delete video clips. Nothing is intuitive. There is no generic help search.
iOS
Dec 8, 2024
IOS 18 update
The widget for this app no longer works with IOS 18, I hope they update to bring the widget back- it was extremely useful!
Android
Dec 9, 2024
I am trying to find out how to lower the volume on the control panel. Maybe I am skipping right over it, but I sure can't find any directions or helpful information. Very, very frustrating.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most. More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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