52
poor

ADT Control ® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
163 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
130 Reports
User Feedback
44%
iOS
130 Reports
56%
Android
163 Reports
ADT Control ® - Latest Quality Issues
Android
Jul 6, 2022
I can hardly view anything on the app. I have to constantly re boot the app to get it to come up. The other night, our grandfather that lives with us had an emergency and called 911 when we weren't home. It took over a half hr to realize the cops were at our house from camera detection! Thankfully we were close to home.
Android
Jul 5, 2022
Terrible. Extremely disappointed Let Down. Hasnt worked right since day 1. Waste of my time and money.
Android
Jul 5, 2022
I don't like it doesn't poop or detect movement😡
Android
Jul 5, 2022
Very poor billing structure. No way to update billing info. Not on the app or automatic answering machine on the phone.
Android
Jul 5, 2022
the app keeps shutting down when I try to watch the videos
Android
Jul 4, 2022
it happens that you try to log in and the app stay in blank and you need to restart it in order to get in the app, this is annoying when you need quick access
iOS
Jul 4, 2022
This app never works
I’ve had to remove and reinstall this app 10+ times and getting an appointment for a tech coach is ridiculously long, like days. I had to wait 9 days. I also had to wait 10 days to get a sensor replaced on my back door and the only thing they would tell me was how I was locked in to a contract for 3 years. Please save yourself the aggravation and shop around for something else because once this company gets your money everything changes, it’s not like you see on tv. They literally don’t care about you or your safety.
iOS
Jul 4, 2022
Pgolbb
1. I do not like how I am limited to 100 videos monthly. 2. Why can’t I remove unnecessary videos ADT camera captures.
iOS
Jul 4, 2022
ADT control system is not great
Pretty poor coverage and we finally installed the Ring 3 with two Chime Pro’s. Big difference! Soon looking for a replacement system. ADT has gone downhill🤦‍♀️
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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