29
poor
ADT Control ® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
67%
Android
97 Reports
97 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
47 Reports
47 Reports
User Feedback
33%
iOS
47 Reports
47 Reports
67%
Android
97 Reports
97 Reports
ADT Control ® - Latest Quality Issues
Android
Sep 8, 2024
I do not get push notifications. I do not get text messages or emails. I have contacted the support team more than once, and still no notifications.
Android
Sep 8, 2024
App doesn't work. Most of the time I have ton force it to close and log out then log back in since your most recent update. Your app keeps telling me my cameras are offline
Android
Sep 8, 2024
I pay to have it all set up and they use my email and all my wife's info. I can't even access anything. Not a fan of this.
Android
Sep 8, 2024
Connectivity issues (no it's not my WIFI), hard to delete unknown and multiple devices, lag in camera notifications. Sometimes it's useless in comparison to the web functionality.
Android
Sep 9, 2024
Keeps going off so took offline till someone can check cameras positions. Fall fob is super sensitive goes off if device is bumped. I am active so goes off so stopped wearing. I am not fast at getting around so cannot get to main to cancel fast. Regret purchase. No batteries now and unable to replace yet - cost and secure screw heads will need to call them but waiting for leaves to fall.
iOS
Sep 9, 2024
Not a fan
Iv had adt for 8 months now and im extremely unsatisfied with the service and the storage.
Android
Sep 10, 2024
I've been trying to pay my bill for a few days but when I hit "Submit" nothing happens. I cannot see the encryption and so I can't type it because it's barely seen. Today I received text message reminding me of my unpaid bill. This app needs to be fixed. Please fix this.
Android
Sep 10, 2024
I've been have problems with accessing the live video feature on my skybell door bell for the past month, I have deleted it and added it again, called customer service, talked with virtual assistances, tried to connect the doorbell to 2.4 ghz wifi and still nothing is working I've have ADT for 3 years not and I'm think about switching to another company I refuse to pay or put any more money into a service that I can't use properly.
Android
Sep 11, 2024
This whole entire system has been HORRIBLE!!!!!!! A month after receiving it it hasn't worked right. Paying all this money for something like this is highway robbery. Because you are locked in on a contract that guarantee ADT all of their financial expenses. But the service provided is worth nothing
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most. More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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