83
fair

ADT Control ® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
634 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
107 Reports
User Feedback
14%
iOS
107 Reports
86%
Android
634 Reports
ADT Control ® - Latest Quality Issues
Android
Apr 20, 2021
Live feed from outside camera won't load on app when I leave home, app is worthless if live feed won't load when you leave the house.
Android
Apr 20, 2021
Camera take 10 minutes to show live feed, and when finally being able to show live you only get to she it live 1 to 2 minutes before it has to be refreshed, also the 2way audio sucks there's a 1 minute delay
Android
Apr 20, 2021
App not working. We've called ADT multiple times and they have yet to figure out why. All they say is delete the app and install again and it's been 3 weeks and nothing has changed.
Android
Apr 20, 2021
Would gave it a five star but takes to long to open up door bell Camara . By time time it opens the person is gone
Android
Apr 20, 2021
Cannot control anything. ADT does not allow you to have any type of control on the system you are paying for.
Android
Apr 19, 2021
I have just spent over an hour with 3 customer service people. I can't get into the app with the same 4-digit pin I have ALWAYS USED from DAY ONE. It keeps saying its an invalid pin. WHY? I don't know. And NOBODY at ADT seems to know how to fix it or change the pin. I uninstalled and reinstalled the app 3 times and still can't CREATE or CHANGE the 4 digit pin. WHY? IS THERE NO OPTION TO CHANGE THE 4-DIGIT PIN is beyond me ⁣
iOS
Apr 19, 2021
Adt cameras ,
Can't rewind videos ,can only view the videos that get taken when cars pass. Does not record people that walk by .
iOS
Apr 19, 2021
I hate this new app
I can't see anything for notification and it's not working correctly.
Android
Apr 19, 2021
There is always some type of malfunction going on. We've been having so many issues with out system, but stuck in contract.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most.
More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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