56
fair
ADT Control ® | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
17 Points Past 7 Days
Category: Lifestyle
30-Day Trend
Android unitQ Score
Android User Feedback
62%
Android
151 Reports
151 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
92 Reports
92 Reports
User Feedback
38%
iOS
92 Reports
92 Reports
62%
Android
151 Reports
151 Reports
ADT Control ® - Latest Quality Issues
Android
Dec 2, 2023
My android app used to work perfectly now I'm no longer getting notifications and my clips are being saved under other. I have to constantly select other then apply to view apps when before I received notifications and viewed my clips without a work around. My agent told me there's an issue with ADT / Fios internet but that hasn't been confirmed. I had a virtual appointment and they don't know why either. Please fix.
iOS
Dec 2, 2023
Log in doesn't work
Bad
Android
Dec 2, 2023
Was supposed to get video clips sent to my email starting the next month after I hit the limit in October because it thought my decorations were people so it kept tripping the camera sensors. Needless to say, it never started back up. I'm ready to call ADT to have them come remove all their equipment.
iOS
Dec 2, 2023
Disappointment.
Pay my bill for months and the cameras don't record anything. Would not invest money into this service it's a whole scam and waste. Just get yourself some decent quality cameras and connect to google home for free.
iOS
Dec 2, 2023
ADT app stinks
Wifi fault error constantly. There are so many ADT systems and internet instructions don't match app. I will cancel alarm
iOS
Dec 2, 2023
bad
it never loads the door bell to the point where if there was an emergency you wouldn't be able to see what's going on and the app constantly crashes
iOS
Dec 2, 2023
Worst
Camera doesn't work, app makes no sense, can't get help with customer service.. just got transferred after 36 mins to a different department that says my wait time is another 52 mins!! Booooo
Android
Dec 3, 2023
Adt has gotten worse over the years. Now I can't evwn receive my doorbell video feed
Android
Dec 4, 2023
Could be better: Can't select multiple videos to delete. Can't hear sound on some cameras. Can't speak through doorbell camera and other cameras.
ADT Control ® - Product Description
The new ADT Control app delivers on ADT’s commitment to provide new and innovative ways to help protect what matters most. More than a smart app, ADT Control app is the new interactive service that seamlessly connects the key devices in customers’ homes on one platform—so they work together and work smarter. ADT allows customers to control the security system, locks, lights, garage doors and thermostats, watch video and get alerts from a single screen.
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