66
fair

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Air Canada? Unlock additional insights
Android unitQ Score
Android User Feedback
100%
Android
67 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
67 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Jul 19, 2024
The app is way behind other airline apps in my opinion it is archaic unless it is deliberately done. For instance, the Air Canada wallet has no capability of storing a credit voucher based on your canceled ticket number or PNR code. United and Deltas Apps have no issue with retaining this information. Also, if you cancel a flight and request a refund the processing time is so SLOW even when purchasing Comfort.
Android
Jul 19, 2024
Impossible to manage more than one flight at a time, or the lamentable ergonomics mean that I didn't find it. We constantly come across pages that we haven't found. Worse still, when I go to the travel tab, the app displays information about a flight that is not mine. To be put among the worst apps in the store
Android
Jul 19, 2024
Your app doesn't recognize my email address as a real address. So I won't be booking my travel here.
Android
Jul 20, 2024
The most useless app I have ever encountered. Can't log on. Can't create new account. It redirects me to Google Chrome, then the message appears that an error has occurred. Not just once, several times. I have many airline apps, this is the only one with such a fundamental problem. I tried on my phone, then my tablet, same issue. Waste of time.
Android
Jul 23, 2024
Sitting on the tarmac for 2 1/2 hours at the Narita airport wasn't pleasant when you add on a flight that was already 12 hours long.🤨
Android
Jul 23, 2024
hard to access free Internet
Android
Jul 24, 2024
Difficult to sign up. Too many questions
Android
Jul 25, 2024
Trying to over charge customers using their app
Android
Jul 25, 2024
Not always able to update the booking considering the many changes imposed by AC
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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