Quality degradation at Air Canada + Aeroplan  
Users report higher volume of Quality Issues than usual
34
poor

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-30 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
57%
Android
61 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
46 Reports
User Feedback
43%
iOS
46 Reports
57%
Android
61 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Sep 8, 2024
Please, make it easier to select return flight from different airport, every time it is such a struggle to do it in the app
iOS
Sep 8, 2024
Ok, but needs new features
The app works ok, but it's missing core features like the ability to search for e-upgrade availability or see fares for adjacent dates when running a search. It's especially bad for e-upgrades — there's no way to search for e-upgrade flights on an iPhone (even by browser), so you have to have a desktop or laptop computer available. Huge hassle!
iOS
Sep 8, 2024
Good but basic
Not enough availability, much less efficient search than with the web page
iOS
Sep 8, 2024
Why fix what's not broken?
This app used to do everything it needed to do. Now it is completely broken. Can't check in, can't get boarding pass, can't see updates on flights
iOS
Sep 8, 2024
Few Aeroplan related glitches, feature requests
1. Point earning breakdowns are inaccurate on the app at times, particularly with SQM 2. It would be nice if the app was able to keep track of registered promos, given that so many come around, and it's hard to keep track of them without looking up old emails.
iOS
Sep 9, 2024
Flight to Amsterdam
We just flew overnight to Amsterdam and encountered several issues. Flight was delayed because ramp could not be detached from airplane . The economy section that we were in had no tv service so there were no movies, games or even flight info to help pass the 7 hour time frame. One of our seats had a broken head rest and there was no air vent above our seats. I am not impressed with the condition and maintenance of this airplane. We were given a coupon for a discount on future flights to compensate for no entertainment but after trying several times the site would not accept the code they gave us. That is poor compensation anyway because we have to fly air Canada again to benefit. I am not a frequent flyer so probably useless to me. Free wifi for the duration of the flight would have been better so we could at least use our iPads for movies etc. The staff was efficient did their job but certainly not overly friendly .
Android
Sep 10, 2024
The quality of the meals is very poor
Android
Sep 10, 2024
When I try to book with points, after choosing my flights the app looks like it's loading but never shows me the cost. I can't move forward at all. What's the point of an app if I can't use it for anything other than seeing what time flights are?
Android
Sep 10, 2024
Very disorganized at [phone] Gate for 8773 flight today (Sept 9 2024). AC pls do better.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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