48
poor
Air Canada + Aeroplan | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
81 Reports
81 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
67 Reports
67 Reports
User Feedback
45%
iOS
67 Reports
67 Reports
55%
Android
81 Reports
81 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Feb 13, 2025
can't login
I cannot login. I have used app within last 5 years but can't access it anymore. And can't find a phone number to get help. Not impressed.
iOS
Feb 13, 2025
Updates
The updates on flight delays are slow. I know more from text messages than I do on the app
iOS
Feb 14, 2025
Will not work on older OS
Effectively AC has cut off app usage to older iPhones - the app will not update on the older IOS versions
Android
Feb 16, 2025
You canceled and changed flight arrival to a different State, when there was over 10 different flights to the same Airport
Android
Feb 16, 2025
You fly for almost 5 hours without eating anything, you can buy anything! The connecting flight is about 7 hours and you are served like royalty; food, drink, dessert, and then breakfast. I don't see any logic in this because I didn't book 2 flights, I had to change planes. I won't fly with Air Canada that easily again.
Android
Feb 17, 2025
After numerous attempts, it's seems impossible to cancel an expired credit card and put a new one. It's always the same code error.
Android
Feb 17, 2025
Aeroplan status tracking hasn't worked for seven months. App is effectively no longer functional.
Android
Feb 17, 2025
Usable, however, every time I'm opening flight status with a flight inside it reloads constantly and flickers. Warning to those with epilepsy.
Android
Feb 17, 2025
Trying to link my Aeroplan account with Uber and Uber Eats but never works. Why you have a feature if that doesn't work?
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.
All intellectual property rights, including trademarks and word marks, are the property of respective owners