61
poor
Air Canada + Aeroplan | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
38 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
48%
Android
51 Reports
51 Reports
iOS unitQ Score
iOS User Feedback
52%
iOS
55 Reports
55 Reports
User Feedback
52%
iOS
55 Reports
55 Reports
48%
Android
51 Reports
51 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Mar 21, 2023
Air Canada canceled my flight 10 before it left. When I contacted them to resolve it, they said I could reschedule or cancel the flight, but regardless of what I did they said "we simply must charge you $900 more. Whatever you choose to do, we are getting that money." Now I am broke af. Contacting a lawyer when I get back from vacation.
iOS
Mar 22, 2023
Prices are very expensive
Very expensive and/or you need a lot of points to book
iOS
Mar 23, 2023
Laggy
Easy to book flights when screens don't freeze up. Managing flights is a janky experience. Users are continuously redirected to embedded web pages.
Android
Mar 23, 2023
Would have been a great app for flight and points tracking but I keep bumping into several bugs in the app's latest version. The keyboard falters at different screens including flight status and while linking my Aeroplan account to Uber. From the Uber side, the website then gives an error even if somehow I'm able to log into Aeroplan and hence fails the account linking every single time I've tried (been over a month). I have lost many points because of this.
iOS
Mar 23, 2023
Updates at most inconvenient times
I started using this ap to help me reduce what's in my wallet, but several times I've had to give up my points because the ap wants to update the version while I'm at the cashier with impatient people behind me. Why don't you have a “no, update later” option? I've also had other occasions where it asked me to login with user ID and password, but I certainly don't remember my aeroplan number. I'm about ready to go back to keeping the card in my wallet!
iOS
Mar 24, 2023
Air Canada Vacation is not included
I book a trip and I don't have a reservation on the app, I try to log in and can't find myself, I try to create and mention that I already have an account. I try with my Aeroplan no and can't find myself. I try to reset and I fall into English, I complete in English and then mention myself to go to the Air Canada website when it is a reservation with Air Canada Vacations. So when I want to check in or see my flight I will have to navigate from one to the other by manually entering my information each time. And all this by bugging on Safari mentioning that the Air Canada server is not available.
iOS
Mar 24, 2023
Bugs in latest update
Last update brought multiple lags. When following a flight notification don't work and when I try to unfollow the flight it won't disappear… Also, app keeps showing previous reservation and flight status even several days after flight was made
iOS
Mar 25, 2023
Cannot add new flights
I am not sure if this is only me, even with the recent update cannot add new flights into my app profile . When I click Trips, then ADD it takes forever for me to paste my reservation code and even longer to add my name . Can you please fix this ?
iOS
Mar 25, 2023
Biometric still broken
Super Elite with Air Canada. Have tried this biometrics since it first came out in beta and still the same error message. “Communication error” we are unable to retrieve or submit your digital profile at this time. Please try again later.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.
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