Quality degradation at Air Canada + Aeroplan  
Users report higher volume of Quality Issues than usual
40
poor

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
85 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
43 Reports
User Feedback
34%
iOS
43 Reports
66%
Android
85 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Jul 5, 2022
I have a flight tomorrow and it is impossible to see the detail of mom flight or to check in. What's the point of having an app if you can't do anything!!!
Android
Jul 5, 2022
I can see my booking info for me and my family on the aeroplan site, yet there are ZERO points. This is after I'd entered the aeroplan info when booking. For air Canada types if you're reading this, a customer should NOT have to spend an hour on the phone trying to figure out where their points are when the flight was booked with AC....create a bridge where the points are transferred automatically since automatically you have my travel itenerary. Such a clusterf*#k of an organization.
Android
Jul 4, 2022
Won't let me add my trip, just comes up with an error message.
Android
Jul 4, 2022
It doesn't appear to give you your boarding pass or track your actual flight information. I'm not sure what the point of this app is since it doesn't appear to make the travel experience easier.
iOS
Jul 3, 2022
To have access
We changed© my return flight for my Orlando flight to Montréal. in conjunction with the announcement on the mobile application that we do not consult as frequently©as the e-mails they would be good to send also by this way or by email. It was difficult when the button on the right as indicated© to be able to accept the new©reservation was turned and turned unaccustomed. I proceeded©© with my booking number©©via air Canada .comâ¦.here's why I only gave© 4/5 to©canvases!!!!
Android
Jul 3, 2022
Service seems alright but they refuse to support mobile Firefox which is really annoying. I bet they wouldn't support desktop Firefox either.
Android
Jul 2, 2022
Bro this airline sucks. Late every time. Almost made me miss my connecting flights. Always rude hostesses. They lose your bags. And they don't show up for you to check in until 2 hours before. Worst country ever with the descendant of Mr Castro himself ruling with an iron fist makes sense that they would have the worst airline ever. No manners. No organization. No self pride. Will never use air Canada again
iOS
Jul 2, 2022
Bummer
This app went through a lot of paces to get signed in. Only it doesn’t seem to recognize me so I can only say it failed for me badly
iOS
Jul 2, 2022
Great app but dissatisfied with customer service
This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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