Quality degradation at Air Canada + Aeroplan  
Users report higher volume of Quality Issues than usual
43
poor

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
46%
Android
53 Reports
iOS unitQ Score
iOS User Feedback
54%
iOS
62 Reports
User Feedback
54%
iOS
62 Reports
46%
Android
53 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Dec 3, 2022
No option to put Voucher in
Great app overall. However, there lacks the spot to input a voucher/giftcard when finalizing a booking. If this could be added the app would be flawless
Android
Dec 3, 2022
The latest update doesn't work. Doesn't allow me sign in. Previous version was OK
Android
Dec 3, 2022
App needed an update this morning. App repeatdly flashed an update message every time I tried to use it for my flight this morning. Very poor user experience.
iOS
Dec 3, 2022
Unable to login to aeroplan - ever!
Using iPhone, updated iOS and app. Have deleted and reinstalled. Have never been able to login to aeroplan in the app, I just get the “circling plane” that never loads. In Aug 2021, reported problem with screenshots via app feedback and have never heard back. With no aeroplan sync, it's useless.
Android
Dec 3, 2022
Boarding pass does not show upon app, get an error when i try and add. No access to a printer. Thanks Air Canada.
Android
Dec 3, 2022
Can't sign in.
Android
Dec 4, 2022
Just installed your update. Get "Oops! Sorry the page you're looking for was not found. Try again later"
Android
Dec 4, 2022
Really tough to check in - why does it show me other people's info and not mine
Android
Dec 5, 2022
The app redirects you to the online website, but unable to login after multiple tries.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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