Quality degradation at Air Canada + Aeroplan  
Users report higher volume of Quality Issues than usual
45
poor

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-24 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
76 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
41 Reports
User Feedback
35%
iOS
41 Reports
65%
Android
76 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Mar 21, 2024
The account is locked for 30 mins
Each time I try to log in it says The account is locked for 30 minutes even though I am able to log in without issues right away in the desktop
Android
Mar 21, 2024
Fix your app. It's so clunky and takes forever to load. Not to mention constantly signs you out. No, it's not my device or connection. It's the same on your websites as well. You put as much effort into your tech as you do your customer service and baggage handling. That effort level being ZERO, just in case that wasn't apparent 👌
Android
Mar 21, 2024
It would not allow me to open an account I don't know why
Android
Mar 21, 2024
Not working, just keeps loading forever
iOS
Mar 23, 2024
Inaccurate baggage deadline
The app lists bag drop deadline as 1 hour before departure however staff at the airport confirmed the cutoff here is 90 minutes. This error in your app caused me to miss the deadline.
iOS
Mar 24, 2024
App not working. Can’t login to air Canada app on iPad or iPhone.
Called air Canada customer service but they said it may take several weeks to fix the problem. Not acceptable. I'm having the same login problem as several other recent comments
Android
Mar 24, 2024
The app can't be installed at all, what's that supposed to be?
iOS
Mar 24, 2024
What you should expect from the government
The app will not save my profile information such as Passport and Known Traveler Numbers. The Save button does not work. It crashes at least once every time I attempt to check in, usually when I am forced to manually enter my Passport or KTN that the app will not allow me to save. I am unable to save my boarding passes to my Apple wallet, again stellar functionality like the Same button that will not save information. What a hassle, but I skills expect this from Air Canada, the same airline that shrugged its shoulders at me when cancelling a flight.
Android
Mar 25, 2024
The promised free messaging in-flight WiFi was denied because the Aeroplan number was not bound to the ticket. You get this information on board even when you registered for the service and shared all your sensitive data with AC. Very misleading. EDIT: You don't need to be sorry, you should communicate this upfront if you wish to comply with EU laws.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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