56
fair
Air Canada + Aeroplan | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
69 Reports
69 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
61 Reports
61 Reports
User Feedback
47%
iOS
61 Reports
61 Reports
53%
Android
69 Reports
69 Reports
Air Canada + Aeroplan - Latest Quality Issues
iOS
Dec 5, 2024
Can’t update the app
Not everyone can afford the newest phones… the iOS required to use this app is now 16 and I can no longer use the app
iOS
Dec 5, 2024
New font is horrible
Seriously???? What did you do to the FONT? It is an eyesore, what was wrong with the old beautiful, nice to look and work with font? CHANGE IT BACK
Android
Dec 5, 2024
app does not work
Android
Dec 5, 2024
The app is glitch recently. Points from activity is retrieved and showing but the points are not adding to the total. I've had many transactions come through but my points total had remained unchanged. Additionally, under each activity transaction there should be a new total so that the user can easily see that the points subtotal as of that transaction.
iOS
Dec 6, 2024
Can’t update to latest version
The screen shots for the latest update shows green writing that says “Early by 5 minutes”… I've NEVER seen that…All my flights have yellow and red writing that say “delayed” and “Cancelled”.. I must be stuck on an old version.
iOS
Dec 8, 2024
IPad mini 4th generation
I can not use even the older version of this App. Really bad. Should still be able to use the older version of Air Canada App. My iPad mini is frozen when I open Air Canada App and keep asking me to upgrade but ios 16 or newer is required which I don't have and can't upgrade anymore. Very frustrating
iOS
Dec 8, 2024
Unable to update. Endless loop
I am unable to update. I open the application, it sends me to the AppStore.the AppStore makes me open the application which sends me to the AppStore. Endless loop. My iPhone is at the right version. I also reinstalled the app Back to the same thing.
iOS
Dec 8, 2024
Beware of Air Canada’s misleading ticket sales practices via app
I purchased premium seats for international travel through the Air Canada app, clearly advertised as having one stop. Both the app and the itinerary emailed by Air Canada confirmed this. However, after purchase, I was informed the trip actually included two stops. This is false advertising. When I brought the issue to Air Canada, they refused to take responsibility or resolve the problem without charging me a change fee and penalty for correcting their error. Air Canada is not protecting customers and is failing to uphold honest practices. Be extremely cautious when booking, as what you purchase may not be what you receive. Demand transparency and accountability.
iOS
Dec 8, 2024
Terrible site
Didn't do requested update on the site, now locked out of my Aeroplan, can't see accumulated miles or points, might know that this is connected with the extreme incompetents at AirCanada
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.
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