75
good

Air Canada + Aeroplan | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Air Canada? Unlock additional insights
Android unitQ Score
Android User Feedback
70%
Android
95 Reports
iOS unitQ Score
iOS User Feedback
30%
iOS
41 Reports
User Feedback
30%
iOS
41 Reports
70%
Android
95 Reports
Air Canada + Aeroplan - Latest Quality Issues
Android
Apr 6, 2024
Im using samsung s23 ultra with updated android version 14. Once installed, the app keeps on popping an error message when checking flights, bookings, etc... I called customer service and said that the app is working fine on their end. The app's desciption says that its updated and compatible to my device so whats seems to be the problem then?
Android
Apr 6, 2024
If you are downloading this app because you're flying Air Canada, my advice to you is change your tickets to an airline that actually cares about you. Unfortunately for me my trip is booked on this airline and I am now in the second week of trying to get my account, from the app, working. It worked for about an hour and then it was deactivated saying I needed to prove my identity by sending either a driver's license or other government ID. I did that. It didn't matter. Horrible experience.
iOS
Apr 8, 2024
Multi city flights
App is great but there should be the ability to book multi-city flights in app
Android
Apr 8, 2024
Terrible terrible app. Can't even book a flight ticket.
iOS
Apr 9, 2024
Always returned error when booked flights
Everything was smooth until check-out. App always shows error message ("A->Z...") when I confirm my payment. I had to go to website, sign in, select flights all over again for booking. Seems like AC app can't update the pricing properly hence the error. I fly frequently and this error happens every single time I tried to book my flight through this app. What's the point of this app then if you can't get the prices right and can't pay???
Android
Apr 10, 2024
Can't change it off military time. Have been late to the airport because I'm not used to it. Maybe that's a me problem but it could also just be a setting.
iOS
Apr 11, 2024
Need multi-city flights booking options!!
Many customers are complaining online, as they can only book a single or round trip through the app. Not user friendly!
Android
Apr 11, 2024
If you combine two or more Aeroplan cards into a family plan the transactions are shown separately, for example the wife won't see transactions from the husband's card and vice versa. This is very inconvenient! If the credit cards can do that why Aeroplan can't?
iOS
Apr 12, 2024
Aeroplan points
It would be nice to have Aeroplan points tallied faster after a flight.
Air Canada + Aeroplan - Product Description
With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place.


EVEN BETTER TOGETHER
Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels.

BOOK YOUR WAY
Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges.

TIMING IS EVERYTHING
By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service.

NOW BOARDING
As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. 

KNOW AS YOU GO
Stay up to date with notifications about flight and gate changes, and cancellations.

FOLLOW THE LEADER
We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon.


READY TO DOWNLOAD? 
By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618


IMPORTANT DISCLOSURES
These functions apply when enabled:
• Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps.
• Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights.
• Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar.
• Notifications: push notifications are used to send you service messages related to your upcoming travel.
• Camera: add images to the feedback you send to Air Canada.
• Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app.


PRIVACY POLICY
By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html)

Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 privacy_vieprivee@aircanada.ca

® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada
®† Aeroplan: registered trademark of Aeroplan Inc.
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