59
fair

Air France - Book a flight | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
69%
Android
270 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
121 Reports
User Feedback
31%
iOS
121 Reports
69%
Android
270 Reports
Air France - Book a flight - Latest Quality Issues
Android
Apr 20, 2024
I can't register. Exact info but impossible to skip the first screen (the "Next" button remains inactive). Wacky connection times (I land in NY at 12:45 pm and take off again at 4:37 pm... but the app indicates a wait of 2 hours and 50 minutes ??!!). Depending on where I look at my route, I even have wacky schedules for my second flight (departure at 9:30 am...?? Arrives at 9:30 p.m. !?). Unreliable. Impossible to predict arrival time. Dramatic for car booking or hotel check-in. Screenshots available
iOS
Apr 21, 2024
Advertising galore and zero efficiency
Trying to change your seat even if you pay is an obstacle course from which you always come out on the losing side In short, we make a return to Tokyo Paris with my wife, exactly the opposite of each other Yet we had thousands of miles and were ready to pay for a duo seat that was advertised as free... On the other hand, on the advertising side, we are well saturated with this app
Android
Apr 21, 2024
Your app is a disaster. This is the second time I've had unconfirmed bookings because the app doesn't link to the banks' payment confirmation page. Nobody!
iOS
Apr 21, 2024
Feedback
Was not offered to change my seat if I don't like it?
Android
Apr 21, 2024
I can't choose the seat
iOS
Apr 21, 2024
So many difficulties!
To book a ticket more than an hour required given the stops, the refusals of unexplained payments that are finally accepted really not easy!
Android
Apr 21, 2024
I couldn't choose my seats
Android
Apr 21, 2024
The information is contradictory
Android
Apr 22, 2024
Unusable since the last update - many actions I do on a regular basis (check flight details, seating, passenger details, etc...) result systematically in the "Air France is not responding" message. I need to click "wait" every time, which does the trick, but sometimes I'll need to so this same operation 4-5 times just to check my basic flight details before a flight. Please investigate and fix this, it worked so well for me before.
Air France - Book a flight - Product Description
Meet a pocket-sized travel assistant designed to help you at every step of your journey.





From booking a flight, checking in, and receiving real-time flight updates to managing your Flying Blue account, the Air France app is your must-have travel tool.





BOOK A FLIGHT

Book your ticket for any of our destinations using your preferred secure payment method. To save time on future bookings, simply add your contact information to your profile, and we’ll prefill your details. 




OBTAIN YOUR BOARDING PASS

Check in, select your seat, and obtain your boarding pass directly in the app.




STAY INFORMED

Turn on notifications and get real-time flight updates and exclusive content about your destination. You can also share your flight status with your loved ones to stay in touch with those on the ground.




MANAGE YOUR BOOKING

Need to review your ticket conditions, update your contact information or make a last-minute change to your booking? Manage your booking seamlessly directly in the app.



ENHANCE YOUR TRAVEL EXPERIENCE

Go the extra mile and add one of our extra travel options to your booking with a simple click (seat selection, special meals, lounge access, and more).



A SPECIAL SERVICE FOR YOUR CHILD

Is your child traveling alone via the trusted Kids Solo service? Track and manage their journey directly in the app.



ACCESS YOUR FLYING BLUE ACCOUNT

Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!
Want to improve your unitQ Score by 20% within 30 days?
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