64
poor
Air France | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
231 Reports
231 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
105 Reports
105 Reports
User Feedback
31%
iOS
105 Reports
105 Reports
69%
Android
231 Reports
231 Reports
Air France - Latest Quality Issues
iOS
Mar 24, 2023
Unable to pay
When adding a Visa Debit card, I am returned to the webpage to enter the card info. Then after validation I am sent back to the payment step on the app without the information of the new card. My reservation appears in the app but I don't receive any confirmation. The reservation eventually disappears.
iOS
Mar 24, 2023
Amnesic application
Iphone 13, ios 16.2, app version 13.7.1: I check in and have my boarding pass. 45 minutes later at the airport, blank app. No card, reservation forgotten. Forced to start all over again...
iOS
Mar 24, 2023
payment
Your payment support is really not user-friendly
iOS
Mar 24, 2023
No profile update
Auuda
iOS
Mar 24, 2023
Difficult
It's very hard to do a new search of flights right after another, the application then don't want to show the flights. Another bad thing it's the payment method. You can't change it in the payment step.
Android
Mar 25, 2023
I have a connection to get to Delhi, and I can't check in, too bad
iOS
Mar 26, 2023
Bug ?
The ability to add the reservation to the iPhone calendar via the AF app, still doesn't work ... and this since the previous Update. By going to the page of the resa, at the top right of the screen there is the calendar (inoperative) and the loading of the file which is ok. Thank you
Android
Mar 26, 2023
Entering the data to be redone each time you change your payment method is painful.
iOS
Mar 26, 2023
Change classes
Difficult to change credit card. The system only offered me Economy class which makes me fear being a victim of overbooking as it has just happened to me twice in a row.
Air France - Product Description
The Air France app is your personal travel assistant. From booking a flight to checking in and receiving real-time flight updates to managing your Flying Blue account, everything is at your fingertips. With the Air France app, you can: BOOK A FLIGHT Select your flights and book your ticket for any of our destinations using your preferred secure payment method. And if you want to save time for future trips, scan your passport to upload all your contact information directly to your profile. GET YOUR BOARDING PASS Check in, choose your seat, and get your boarding pass directly in the app. STAY INFORMED Turn on notifications to get real-time flight updates, check-in times, and exclusive content about your destination. We’ll make sure you have all the information you need to travel with peace of mind. You can also share your flight status with your loved ones to stay in touch with those on the ground. VIEW AND MODIFY YOUR BOOKING Review and add all the information required for your trip. Last-minute changes to your travel plans? If your ticket conditions allow it, make the necessary changes directly in the app. And if you’re looking to enhance your travel experience, seamlessly add one of our extra Options to your booking in a simple click (additional baggage items, seat selection, special meals, and more). SAFE TRAVEL FOR YOUR CHILD Send your child off in good hands with our Kids Solo service. Track and share their flight status, and oversee their entire travel experience directly from the app. MANAGE YOUR FLYING BLUE ACCOUNT Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card! Whether you’re on the move or planning your trip at home, the Air France app will take care of you at every step of your journey.
All intellectual property rights, including trademarks and word marks, are the property of respective owners