Quality degradation at Air France  
Users report higher volume of Quality Issues than usual
24
poor

Air France | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
52%
Android
56 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
52 Reports
User Feedback
48%
iOS
52 Reports
52%
Android
56 Reports
Air France - Latest Quality Issues
iOS
Oct 2, 2022
Apple should remove this app from here
The app is useless. The vast majority of people download the app for checkin in and I couldnt find a way neither on the app on googling on how to check in. Do you want me to create an account for that? If you do, you must be kidding me. Useless app.
iOS
Oct 2, 2022
Application bug
A 10-year-old would probably have done better in creating this app. Even to log in or create your account is a disaster.
iOS
Oct 2, 2022
New airfrance website
I use the site for travel since its creation but the new site is not at all user-friendly: impossible on the phone to make a reservation because there is a window "explanatory of Flying blue" which takes up all the space and I can not go down to finish the playful of a Resa. I eject it made on the tablet, everything worked well but does not even display the ace on my phone ???? Everything worked very well before, this new version of the app is a disaster !!!!
iOS
Oct 3, 2022
This is a report of a problem.
When you launch the app, you will be prompted to update it. After that, even if you update it, you will get a similar message repeatedly. Thank you for your improvement.
iOS
Oct 3, 2022
Laborious
We changed an app that wins in slow and clumsy gas factory Now it is the flight search that "bugs" iOS up to date on iPhone 13. Unable to change origin destination.... It was so good before
iOS
Oct 3, 2022
Zero responsiveness
The application no longer works since the update and still no fixes... should move a little
Android
Oct 3, 2022
Registration impossible via application for several months technical service... deplorable
Android
Oct 3, 2022
You can not change the flights online AT ALL. Slow website, slow customer service !
Android
Oct 4, 2022
We expect better from AF! Difficult to book a ticket with repeated bugs, as for the Flying blue status, it has not been available for months. But good news I managed to change my password. Go AF we are proud of you and we love you, but we have to do something for this application...
Air France - Product Description
The Air France app is your personal travel assistant. From booking a flight to checking in and receiving real-time flight updates to managing your Flying Blue account, everything is at your fingertips.  


With the Air France app, you can:  


BOOK A FLIGHT  

Select your flights and book your ticket for any of our destinations using your preferred secure payment method. And if you want to save time for future trips, scan your passport to upload all your contact information directly to your profile.  


GET YOUR BOARDING PASS  

Check in, choose your seat, and get your boarding pass directly in the app.  


STAY INFORMED  

Turn on notifications to get real-time flight updates, check-in times, and exclusive content about your destination. We’ll make sure you have all the information you need to travel with peace of mind. You can also share your flight status with your loved ones to stay in touch with those on the ground.  


VIEW AND MODIFY YOUR BOOKING  

Review and add all the information required for your trip. Last-minute changes to your travel plans? If your ticket conditions allow it, make the necessary changes directly in the app. And if you’re looking to enhance your travel experience, seamlessly add one of our extra Options to your booking in a simple click (additional baggage items, seat selection, special meals, and more).    


SAFE TRAVEL FOR YOUR CHILD  

Send your child off in good hands with our Kids Solo service. Track and share their flight status, and oversee their entire travel experience directly from the app. 


MANAGE YOUR FLYING BLUE ACCOUNT  

Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!  

Whether you’re on the move or planning your trip at home, the Air France app will take care of you at every step of your journey. 
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