74
fair

Ancestry: Family History & DNA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 7 Days
Category: Reference
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
73%
Android
202 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
76 Reports
User Feedback
27%
iOS
76 Reports
73%
Android
202 Reports
Ancestry: Family History & DNA - Latest Quality Issues
Android
Dec 1, 2022
I love ancestry, but right now I'm a little upset. I put my subscription on hold, I thought it would stay on hold until I said I wanted it back on. Now because you decided to charge my card, there is an overdraft charge. I want my subscription to stay on hold until I can afford it. Please cancel your charge. Please and thank you, Louise
Android
Dec 2, 2022
I've been using it for years, but not always on my Android phone. I have to drop the rating though, because it has become very buggy, especially in the last month or so. It frequently gives an error "There was a problem displaying this page. Retry?" But it has not changed, even after force closing, clearing the cache, and checking for updates. This happens on multiple people in the tree, and for multiple sources. Very frustrating.
Android
Dec 2, 2022
So disappointed. When you ask for help, you don't get one.
Android
Dec 3, 2022
Why change a great thing? This app was always so easy to use/update on the move, and yes there were some features you couldn't do that you could on the web, but I found it so easy and user friendly. Now.. there is too much faff when you open it up. anniversaries for people, birthdays, maps of where your ansestors are from, online stories suggestions for people that aren't even correct. Just go back to the tree app, the search function and the hints. with the hints not on the first page
Android
Dec 3, 2022
App continues to crash when opening hints on a relative.
iOS
Dec 3, 2022
Once happy customer very frustrated
This has been my favorite app for years. I spend almost all my non-working hours on this app. For the past few months I've been beyond frustrated. It freezes immediately upon opening the app. It's taking about 1-3 minutes for the app to unfreeze. If I attempt to click around on the app before it's finished it's freezing “start up” process, it causes the app to crash. I'm constantly clicking back & forth between the app & other resources I use in my research. Now, when I do this, the app freezes and crashes. Then I have to close the app, and start the process of waiting for the app to unfreeze all over again. It makes me want to throw my phone or choose a different app for my research and tree. There are several frustrations, but this is at the top of my list. Also, I use to be able to access my Thrulines on the app, and still be able to click to my tree and DNA matches without having to completely back out of where I'm at on my Thrulines. Now I have to completely back out of Thrulines to access the other info, and hope I can remember where I was when I go back to it. Or, I have to pull up the mobile version at the same time to look at the other info & keep my place on my Thrulines. Oh course, this means I have to go through the freezing, waiting, crashing, restart, freezing, waiting process again. When I'm searching for someone in my tree by name, sometimes the search list shows multiples of everyone in the list even though there are no duplicates for them. Not being able to mark people in my tree with a tag in the app is also frustrating. Please, please, please fix these issues so I can use my app again! I've been with Ancestry for 15 years. 15 years of PAID subscription! Please don't make me change my subscription to another company!
Android
Dec 5, 2022
Since the new update, when downloading pictures it takes several times to get it done, I uninstalled, and reinstalled, no change, now it won't load right, freezes and etc, I am not going to use it anymore
Android
Dec 5, 2022
"The app has many glitches" direcr quote from customer support when I try to figure out why some hints won't work on the app. They recommend using a browser. What a joke!
Android
Dec 5, 2022
Difficult to navigate and see "new hints" when notification is received that there is one.
Ancestry: Family History & DNA - Product Description
Explore who and where you came from through photos, stories, historical records, and so much more— even your ethnicity and family communities if you’ve taken an AncestryDNA® test. And with just one relative’s name, you can start to discover your family history anytime, anywhere with Ancestry®, the top genealogy app*.

Why you’ll love to discover your family story using the Ancestry® app:
 • View your family tree, search and add new family members, upload photos, and share stories - all with just a few taps
 • With a free trial or paid subscription easily access more than 30 billion records, photos, and more
 • The dynamic Discover feed lets you review, dismiss, and save your discoveries and hints for later
 • Activate your AncestryDNA® kit and view your ethnicity results
 • See your DNA matches and compare your results with them
 • Learn even more about your family story when you combine your tree with your DNA results
 • Preserve your history with your own personalized family tree
 • Collaborate with friends and family - it couldn’t be easier
 • Our modern layout design makes it even easier for you to explore
 • Discover stories, photos, and records about your ancestors with Ancestry Hints®
 • Personal traits. Add Traits to your DNA results to see how your genes could influence 35+ fitness, nutrient, sensory and appearance traits.

Free Features:
 • Build a family tree
 • Search the census records and access more than 1.1 billion free records
 • Receive hints based on your tree
 • Scan or upload your own family pictures
 • Receive messages from Ancestry members
 • See your ancestors' life stories on a map

Available with an optional free trial or subscription:
 • View more than 30 billion records.
 • Use Ancestry Hints® to learn about ancestors
 • Find pictures of your family
 • Discover new relatives
 • Unrestricted messaging

iPhone and iPad Features:
 • Curious about your family tree? Simply look up a relative's name, discover their story, and then share it with your loved ones
 • Remember the high school years by finding yearbook photos to share with your close family and friends, all with just one quick tap
 • Review your personalized hints
 • Add photos, hints, or ancestor stories and watch your personalized family tree grow
 • Watch Ancestry Academy Videos that get you started with genealogy research
 • Easily upload or scan photos and add facts or stories to your family tree
 • Learn about historical events that affected your ancestors’ lives.
 
Apple Watch Features:
 • Get on-this-day alerts for events from your family history.

Download the Ancestry Family History & DNA app to start exploring your heritage and more, today!

View our Terms and Conditions at: https://www.ancestry.com/cs/legal/termsandconditions
View our Privacy Statement at https://www.ancestry.com/cs/legal/privacystatement
CCPA Notice at Collection https://www.ancestry.com/cs/legal/privacystatement#personal-info-categories
*within free apps in the Apple App Store's Reference category
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