Quality degradation at ArriveCAN  
Users report higher volume of Quality Issues than usual
60
poor

ArriveCAN | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
63%
Android
609 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
363 Reports
User Feedback
37%
iOS
363 Reports
63%
Android
609 Reports
ArriveCAN - Latest Quality Issues
Android
Oct 23, 2021
I have a confirmed booking for 4 November 2021, will be travelling with wife and 2 kids. I just installed and wanted to explore the options. After I completed entry for myself, I am unable to see Add Family Members option, instead Add Another traveller is available for people travelling for same purpose. I am travelling for Work, and my family members are under the Family Reunion. Please help families and include Add Family Members Option
Android
Oct 23, 2021
Difficult to have access again to uns completed forms. I had to redo the first three steps half a dozen times. Not easy to complete when you do not have access to the internet in the country visited.
Android
Oct 23, 2021
The app did not let us to continue filling in the whole questionnaire (2 people with two different phone plans) until we were in the airport almost in front of the immigration officer. I got the QR code until I had pass the officers. It did not work with the internet connection in Mexico, either in my house nor in the airport. Neither with the connection in the Vancouver's airport. In order to let us continue filling in the sections, we had to save and continue, go back and forth many times.
iOS
Oct 22, 2021
App has problems
It just stops,,,,
iOS
Oct 22, 2021
Stupid app
The applicant is asked questions that are absolutely redundant every single time arrive can is used. For example I have to upload my vaccination card every single time. Why not create an account where this is stored eliminating the need for this. Also there are redundant questions that are asked even after you test negative. And one final thing, if you can upload your vaccination card, which remains the same all the time, why not simply upload the PCR test results? That would make far more sense.
iOS
Oct 22, 2021
ArriveCan
Not fácil to understand the follow-up to the questionnaire No explanation to help us Very involved and long
iOS
Oct 22, 2021
What a mixed up bunch of information
Between the Canadian travel site and the information links within the ArriveCAN app there is multiple instances of contradictory information about what is required to enter the county. This has been confusing and stressful to say the least Here's hoping I can get back home!?
iOS
Oct 22, 2021
Non-functional
Unable to edit if an error is registered
iOS
Oct 22, 2021
Date change
We returned to Canada and completed the written form then. This App will not allow us to enter the correct date. It shows 2021-10-21. The real date is 2021-10-10
ArriveCAN - Product Description
As part of Canada's efforts to reduce the spread of COVID-19 and prevent importation, all travellers are required to digitally provide contact and quarantine information upon and after entry into Canada. 

Use ArriveCAN to comply with the new mandatory travel requirements. 

Speed up your process at the Canadian port of entry and limit points of contact with others. 

Plan ahead and learn more by visiting Canada.ca/ArriveCAN.
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