good

ArriveCAN | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

2 Points Past 30 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

62%

Android
104 Reports

iOS unitQ Score

iOS User Feedback

38%

iOS
65 Reports

User Feedback

38%

iOS
65 Reports

62%

Android
104 Reports

ArriveCAN - Latest Quality Issues

iOS

Mar 3, 2025

Countries in alphabetical order, please

Had trouble finding Switzerland on the list

iOS

Mar 3, 2025

Doesn’t work

This app barely functions. I'm on an iPhone 13. I create an account and password, the app asks me to enter the same ones I just created and won't let me in. I try quitting the app and rebooting, but then it says my sign in has timed out and to login again - only for the login button to be unresponsive. Unfortunately for me this app was useless.

iOS

Mar 4, 2025

bad UI

Took forever to fill in, compared to airline boarding apps, scanning the passport was also difficult.

Android

Mar 5, 2025

Buggy!

Android

Mar 5, 2025

picture scan doesn't work

iOS

Mar 7, 2025

Strangely dysfunctional implementation of good idea

Great idea to automate your he paperwork with some strange flaws. 1) sorting of country list is not according to Englisch names. Switzerland is listed as starting with C (confederation Suisse); also passport scanning does not work. Impossible to center passport and get picture (I did same without Problem in airline app 5 minutes ago)

iOS

Mar 8, 2025

Glitch

The app have some glitches this time and not responding to my instructions

iOS

Mar 10, 2025

Keypad didn’t show up

Keypad didn't show up to type in password

iOS

Mar 12, 2025

Over reach, unnecessary

Bad app, bad intentions. Fake reviews.

ArriveCAN - Product Description

Notice: iOS 12 is no longer supported by ArriveCAN.  If you are using an iOS 12 device, you can still access ArriveCAN through a web browser on your device: https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/en/welcome

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

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