epic

ArriveCAN | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

9 Points Past 7 Days

Category: Travel

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30-Day Trend

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Epic

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Android unitQ Score

Android User Feedback

75%

Android
192 Reports

iOS unitQ Score

iOS User Feedback

25%

iOS
65 Reports

User Feedback

25%

iOS
65 Reports

75%

Android
192 Reports

ArriveCAN - Latest Quality Issues

iOS

Sep 7, 2024

Good app but can be improved

UI is quite ok but the UX needs to be improved in term of logic flow. The"Add Traveler" is not friendly and resulted in me putting my info twice.

iOS

Sep 7, 2024

A question or two

I put in the arrival time that is on my Delta app (4:40 PM) for Delta FL DL2477 but the arriveCAN app kept changing the time to 10:34 AM. I tried 3 times & it changed it each time. I'm assuming they are using an international time.

Android

Sep 7, 2024

Had to scan US Passport. Could not scan the US Passport Card.

Android

Sep 9, 2024

pretty buggy app

Android

Sep 10, 2024

Not very good. First it got hung up, then when I finished I couldn't submit because it said I didn't have a connection which I did at home. Had to cancel and try again at which time it did work but when finished it wouldn't let me log out and started the process all over again.

iOS

Sep 10, 2024

Wrong time

App would not let me enter correct time of entry, I was well with in the time allowance.

Android

Sep 12, 2024

had trouble scanning

iOS

Sep 14, 2024

For some reason the login NEVER works. I tried resetting my password, no luck, I save my password so I don't have to type it (making sure I'm not the one mistyping everytime) still doesn't work. It is SO frustrating. Especially considering how much of our tax dollars went to this app. I appreciate the concept and as a flight attendant it makes my life easier when it works. Except it works 1/50 times. It's annoying.

Android

Sep 15, 2024

Never received verification email to create account. Tried WEB access, too. Canada's system doesn't appear to be working. Will just have to go thru customs manually. What a disappointment.

ArriveCAN - Product Description

Notice: iOS 12 is no longer supported by ArriveCAN.  If you are using an iOS 12 device, you can still access ArriveCAN through a web browser on your device: https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/en/welcome

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

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