52
poor

Auto Club App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
46 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
32 Reports
User Feedback
41%
iOS
32 Reports
59%
Android
46 Reports
Auto Club App - Latest Quality Issues
Android
Nov 27, 2022
Makes it easy to pay bills but the onboard driving score for hopes of getting a cheaper payment by driving safe doesn't work. You follow all the steps needed to fulfill the precise location requirements and it still doesn't work and I probably won't get the discount I was promised. Will switch insurance if it's not cheaper than another party without the discount.
Android
Nov 28, 2022
AAA has now refined their policies and rules until the service just sucks and can't even really be used. now you basically just pay them for membership, but nothing qualifies. Now you can't even use one of your 4 TOWS, included with your MEMBERSHIP, to tow one of your OWN vehicles from one place to another, under the best available package. If I have a vehicle at a place, that I need to get to another place, that's not an "emergency" and they charge you now. It's not a paid tow from your 4.
iOS
Nov 29, 2022
Not user friendly
None of my documents show up, can't add or change services, I always end up having to call and wait on hold
iOS
Dec 1, 2022
Vehicle battery ignorance
I am a member of AAA principally for its road service and battery service. I am terribly disappointed in AAA since when I tried using its battery service, I was told AAA did not carry the battery for my car. I know it did previously since it had already changed my battery once. I explained that to the technician, but she said they did not carry it and there was nothing she could do. So, instead of AAA's quickly rectifying the problem, and my getting what I joined for, I had to go to the dealer and spend all day and much additional expense. I asked the dealer and was told the battery is VERY common, used for corollas and rav4s. So no stars
Android
Dec 1, 2022
I got stuck on dirt and was falling onto the side bottom road, I call AAA for help first thing they told me was I used up all my calls which is false since last time I had problems with my brakes to help they sent would not cross the street because it wasn't his territory and said he couldn't cross over and he would let them know so they can send somebody from that territory I think they attack each other if they cross certain streets or something I don't know but never got the help
Android
Dec 1, 2022
App not working right can't put my policy number in. Need to fix or up date the app to fix this problem
iOS
Dec 2, 2022
Vehicle battery ignorance
I am a member of AAA principally for its road service and battery service. I am terribly disappointed in AAA since when I tried using its battery service, I was told AAA did not carry the battery for my car. I know it did previously since it had already changed my battery once. I explained that to the technician, but she said they did not carry it and there was nothing she could do. So, instead of AAA's quickly rectifying the problem, and my getting what I joined for, I had to go to the dealer and spend all day and much additional expense. I asked the dealer and was told the battery is VERY common, used for corollas and rav4s. So no stars if I could give no stars. 1 star is since I have no choice and for jumping my battery. It wouldn't have taken much effort for AAA to determine that the battery for my car is one of the most common instead of just saying there is none.
iOS
Dec 3, 2022
AAA is awesome but the app needs a lot of work
Forget trying to view billing statements or payment and billing history. This is the message I always get when trying to navigate most anything on the app. We're sorry An error has occurred and we could not process your request. Please allow us some time to resolve the problem and try again later.
Android
Dec 4, 2022
Even with full connection it says bad gateway and crashes all the time it's very dissapointing
Auto Club App - Product Description
Auto Club Mobile improves on-the-go access to trusted Auto Club services including membership, insurance, travel, and roadside assistance. This mobile version also shows members Cheapest Gas, and Branch offices nearby.

AAA Clubs currently supported in this app:
• Automobile Club of Southern California
• AAA Alabama
• AAA East Central
• AAA Hawaii
• Automobile Club of Missouri
• AAA New Mexico
• AAA Northeast 
• AAA Northern New England 
• AAA Texas
• AAA Tidewater Virginia
• AAA Washington

KEY FEATURES INCLUDE:

* View membership details and insurance policies
* Pay bills for membership and insurance
* Request Roadside assistance
* Book hotel, flight, or rental card
* View upcoming trips
* Access to Trip Planner 
* Find cheapest gas prices near you
* Find member branch offices 
* Get traffic and road conditions for frequent commutes
* Get an insurance quote for auto, home and other products (not available in all areas)
* Get instant battery replacement quotes (not available in all areas)
* Find Approved Auto Repair facilities
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