Quality degradation at Auto Club App  
Users report higher volume of Quality Issues than usual
50
poor

Auto Club App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
81%
Android
79 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
19 Reports
User Feedback
19%
iOS
19 Reports
81%
Android
79 Reports
Auto Club App - Latest Quality Issues
Android
Oct 13, 2021
The contents appear too clutter to access to the key information such as the membership, the insurance, road-side assistance, etc. But discount information outside of the autoclub, such as Office Depot occupies larger part of the screen. So this app appears AD pages for extra revenue to AAA. Disappointed!
Android
Oct 13, 2021
Difficult to sign up. Not sure it's complete yet
Android
Oct 13, 2021
It doesn't pick up my trips and yes, I'm signed in. Then when it did pick up a trip to the KFC drive thru, it showed I hard braked ADDRESS_REMOVEDthru line and I was the only one in line. I did not hard brake...not even close!
Android
Oct 12, 2021
Does not install correctly.
Android
Oct 11, 2021
I was basically forced to diwnload this app in order to get my discounts. After my agent left only to find out it went up 10$ n the app didnt save me any money no discounts provided to lower. With that said it constantly stated hard brakes which were not due my wearing a ankle brace. Called n was transferred 8x leaving me irritated n and hangig up. No one could answer the question. Nor provide why my discount had not applied. Pissed n will stop the app.
iOS
Oct 7, 2021
Needs major updating
Bring the app update to 2021. It's nice that I can book a tow through the app. However everything else requires you to go to the website. Don't just put a link in your app finish your app and instead of linking the update payment to your website allow your customers to just use the app to update payments. Why even give your customers the option on the app if it really doesn't do anything? Also how about letting your customers know how many tows you have left with your AAA membership instead of having to call.
iOS
Oct 6, 2021
AAA website and mobile site
Their web interface always takes contact information and then crashes and it seems to be that way by design so agent can followup on the obtained contact information. I tried to obtain quotes from these agents but was asked to call 1800 to make changes to the policy. What ?? Did you even read my request ? Its for a new policy. Do they even have any motivation to help customer (new or old )?
Android
Oct 5, 2021
If I drive as tho AAA and a State Trooper is riding with me grading my performance. I still get hard breaking flags. Even a seatbelt flag when wearing a seatbelt. My grade went down to 79 bcuz of this flaw in the system "or intentional setting" of the system to keep good driving cost up even with good driving. I've seen this complaint by many going way back in reviews, so it's well known & still happening today
Android
Oct 4, 2021
Couldn't get it to work
Auto Club App - Product Description
Auto Club Mobile improves on-the-go access to trusted Auto Club services including membership, insurance, travel, and roadside assistance. This mobile version also shows members Cheapest Gas, and Branch offices nearby.

AAA Clubs currently supported in this app:
• Automobile Club of Southern California
• AAA Alabama
• AAA East Central
• AAA Hawaii
• Automobile Club of Missouri
• AAA New Mexico
• AAA Northeast 
• AAA Northern New England 
• AAA Texas
• AAA Tidewater Virginia
• AAA Washington

KEY FEATURES INCLUDE:

* View membership details and insurance policies
* Pay bills for membership and insurance
* Request Roadside assistance
* Book hotel, flight, or rental card
* View upcoming trips
* Access to Trip Planner 
* Find cheapest gas prices near you
* Find member branch offices 
* Get traffic and road conditions for frequent commutes
* Get an insurance quote for auto, home and other products (not available in all areas)
* Get instant battery replacement quotes (not available in all areas)
* Find Approved Auto Repair facilities
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