Quality degradation at Auto Club App  
Users report higher volume of Quality Issues than usual
75
fair

Auto Club App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
77%
Android
78 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
23 Reports
User Feedback
23%
iOS
23 Reports
77%
Android
78 Reports
Auto Club App - Latest Quality Issues
Android
Jul 3, 2022
I need service help but you are forcing me to update first for something that doesn't affect me. App is not updating. Have it update after the service call is complete, not before.
Android
Jul 2, 2022
I have just waited 3 hours on the side of interstate for a tow truck driver. I have a child in the vehicle. I have payed for the highest membership for years. After giving my vehicle information and waiting for 3 hours the driver finally arrived and notified me they don't have the proper truck to tow me. So I'm stranded on the side of interstate. I called the customer service number back and the lady told me to wait until business hours and they may be able to find me a tow truck. It is currentl
Android
Jul 1, 2022
It stopped working over a week ago It Doesn't work anymore. It says I haven't driven in over 7 day???
Android
Jun 28, 2022
Does not work well
Android
Jun 25, 2022
App doesn't work, the estimated wait time ticks down even though there isn't somebody on the way.
Android
Jun 23, 2022
Shows my membership as lapsed even though it's not. Claims I'm a year past due, but my membership card is right here showing my correct expiry date and the website has it correct.
Android
Jun 22, 2022
I submitted a tow request by the app at 8:10 using GPS coordinates per the app. At 9:20, AAA calls and tells me the request didn't go through due to the address submitted. It is 90 degrees and I've been waiting over 2 hours for a tow because it took AAA an hour to see that my address wasn't correct. I have a heat headache and have to use the restroom. My ETA for the tow was 10:10 and I'm still sitting in the dark waiting.
Android
Jun 18, 2022
After latest update 6/9/22 the onboard tracking is hit and miss. Sometime it registers a trip bit most of the time it doesn't. I have already tried rebooting phone and setting the app to unrestricted battery use. It's still the same.
iOS
Jun 17, 2022
Flat tire
3 time technician change 2hours wait nobody comes at last 3 hour after 4th guy coming
Auto Club App - Product Description
Auto Club Mobile improves on-the-go access to trusted Auto Club services including membership, insurance, travel, and roadside assistance. This mobile version also shows members Cheapest Gas, and Branch offices nearby.

AAA Clubs currently supported in this app:
• Automobile Club of Southern California
• AAA Alabama
• AAA East Central
• AAA Hawaii
• Automobile Club of Missouri
• AAA New Mexico
• AAA Northeast 
• AAA Northern New England 
• AAA Texas
• AAA Tidewater Virginia
• AAA Washington

KEY FEATURES INCLUDE:

* View membership details and insurance policies
* Pay bills for membership and insurance
* Request Roadside assistance
* Book hotel, flight, or rental card
* View upcoming trips
* Access to Trip Planner 
* Find cheapest gas prices near you
* Find member branch offices 
* Get traffic and road conditions for frequent commutes
* Get an insurance quote for auto, home and other products (not available in all areas)
* Get instant battery replacement quotes (not available in all areas)
* Find Approved Auto Repair facilities
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