23
poor
Avis - Car Rental | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
67 Reports
67 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
60 Reports
60 Reports
User Feedback
47%
iOS
60 Reports
60 Reports
53%
Android
67 Reports
67 Reports
Avis - Car Rental - Latest Quality Issues
iOS
Mar 18, 2023
App and service not great!
I have been trying to update my Avis account for over 6 months now. I have edited when picking up a car, called and asked my wizard number to be connected to the reservation and edited and my last name both online, on the app and through phone and it is still not correct. Additionally, I reserved a car last week and my upcoming reservation continues to not show up on the app. So frustrating!
iOS
Mar 18, 2023
Weak security
No easily seen log out link
iOS
Mar 18, 2023
Bad directions
I get a text telling me to open the app and hit return now. So I open the app and search everywhere for return now and it never shows. I really wish it did because your Charleston airport return was an absolute mess. People were dropping off their cars in the the parking garage traffic lanes and that backed up traffic for blocks.I dropped off the car more than an hour ago and I am still getting text reminders to drop off the car. You gave me a great car but this headache puts a big damper on that.
Android
Mar 18, 2023
App was fine, but during the last week I'm unable to sign in so it's worthless.
iOS
Mar 19, 2023
My rental did not show up on app
My rental did not even show up on app
Android
Mar 20, 2023
Poor service is little with how abusive and thieving they are. It is assumed that one pays car insurance included in the rate they show you, you arrive with the total that gives you, and it turns out that you must pay $ 3,500 for insurance, and if you do not pay it, you can only take out the car if you leave your credit card as a deposit for $ 30,000. A reservation that gave me the page in total at $ 2,500 I ended up paying $ 7,000. Apart from insurance, do not book with them. They will take very unpleasant surprises.
iOS
Mar 20, 2023
Avis app just ok
App would never properly link my reservation to my account forcing me to reenter my conf every time. Also app does not allow transfer of confirmation to Apple wallet
iOS
Mar 21, 2023
March 20 2023
Nobody at the preferred counter and my only option is a mini van
Android
Mar 21, 2023
Updated. New version is useless. Has bugs. Just keep saying proximity location not available even when I type an avis lactation in.
Avis - Car Rental - Product Description
Need to rent a car on the go? The Avis Car Rental app has you covered. Exclusive to the Avis app, Avis Preferred members gain access to all features as well as exchanging or upgrading your car upon arriving at the rental location, quickly returning your car, locking and unlocking your car and more real-time rental features. Find your nearest Avis Car Rental locations, hours of operation, addresses and phone numbers at any time. Avis Preferred members can also earn points by opting in upon check out. With the Avis app, you can make, modify or cancel reservations 24/7. Using the Avis app will also provide access to getting a receipt, viewing and reviewing past rentals and contacting Roadside Assistance for immediate help. By tapping the Install button or by downloading the Avis App published by Avis Rent A Car System LLC, you consent to the installation of the Avis App and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. To request assistance with the removal or disabling of the Avis App, please contact us. You acknowledge and understand and agree that the Avis App (including any updates or upgrades) may cause your device to automatically communicate with Avis’ servers to deliver the functionality described above and to record location-based information and usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Notice at https://www.avis.com/privacy and in the Avis App Terms of Use at https://www.avis.com/mobiletou. The Avis App delivers push notifications. You may turn push notifications off in the “Preferences” tab. Contact us at: avis.com/mobilefeedback Or contact us at Avis Rent A Car System LLC Phone: 1-800-352-7900 Email: custserv@avis.com Write: P.O. Box 699000 Tulsa, OK 74169-900
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