40
poor
Avis - Car Rental | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
72 Reports
72 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
71 Reports
71 Reports
User Feedback
50%
iOS
71 Reports
71 Reports
50%
Android
72 Reports
72 Reports
Avis - Car Rental - Latest Quality Issues
iOS
Sep 20, 2023
00000
Website and mobile app keeps asking for financial info Apple Pay only
Android
Sep 20, 2023
App wouldn't let me return the car, kept saying I was not at the rental return despite parking exactly where told to park. Attendant says it happens all the time and just leave the keys on the dash. Well, three days later Avis is still billing me, they claim I never returned the car and am liable for the full price. What a mess, terrible app, terrible company, will never use them again
iOS
Sep 21, 2023
Lax issues
Jane not rented from Avis in a while. Gave it a try, loaded the app and everything looked great….until I got to the lot and nothing worked. I had to stand in line with 30+ people with 3 attendants taking reservations. Total bummer,
Android
Sep 21, 2023
Nothing express about it. Fails during your time of need
iOS
Sep 21, 2023
Useless app
The Avis app has no option to contact customer service directly The app doesn't provide details when renting overseas Avis management didn't take any action when once I made a reservation through the app in Jordan and I was charged more unfairly The Avis app is so confusing when you try to change payment methods
iOS
Sep 21, 2023
Inaccurate to a fault.
I am almost never able to book a rental through this application due to inventory not being updated (when there are plenty of actual automobiles actually available if you ask at the desk). Of course, asking at the desk, as opposed to booking through this application, costs far more. Also, whoever programmed this application put in a strange feature that I haven't been able to figure out how to disable. It only shows me my “preferred” class of vehicles. In reality, when I'm traveling on business and need a car, my “preferred” class of vehicles is something that runs, has a steering wheel or handlebars, and from two to seventeen wheels. If it goes, and it's available, I'm in. We can discuss “upgrades” when and if necessary at the desk. I just need a reservation.
Android
Sep 22, 2023
Just Okay. App has an issue with not finding a GPS signal. Makes returning a car more difficult.
iOS
Sep 22, 2023
The worst
I made a reservation at City Studio in LA, they did not have the car they sent me to good AirPort and they did not respect the reservation and charge double!! A garbage of empereza and careful service!
Android
Sep 23, 2023
It never remembers my log in info and the password reset option never works leading me to call their help line every time I want to use this junk app.
Avis - Car Rental - Product Description
Need to rent a car on the go? The Avis Car Rental app has you covered. Exclusive to the Avis app, Avis Preferred members gain access to all features as well as exchanging or upgrading your car upon arriving at the rental location, quickly returning your car, locking and unlocking your car and more real-time rental features. Find your nearest Avis Car Rental locations, hours of operation, addresses and phone numbers at any time. Avis Preferred members can also earn points by opting in upon check out. With the Avis app, you can make, modify or cancel reservations 24/7. Using the Avis app will also provide access to getting a receipt, viewing and reviewing past rentals and contacting Roadside Assistance for immediate help. By tapping the Install button or by downloading the Avis App published by Avis Rent A Car System LLC, you consent to the installation of the Avis App and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. To request assistance with the removal or disabling of the Avis App, please contact us. You acknowledge and understand and agree that the Avis App (including any updates or upgrades) may cause your device to automatically communicate with Avis’ servers to deliver the functionality described above and to record location-based information and usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Notice at https://www.avis.com/privacy and in the Avis App Terms of Use at https://www.avis.com/mobiletou. The Avis App delivers push notifications. You may turn push notifications off in the “Preferences” tab. Contact us at: avis.com/mobilefeedback Or contact us at Avis Rent A Car System LLC Phone: 1-800-352-7900 Email: custserv@avis.com Write: P.O. Box 699000 Tulsa, OK 74169-900
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