15
poor
Avis - Car Rental | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 30 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
51%
Android
37 Reports
37 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
36 Reports
36 Reports
User Feedback
49%
iOS
36 Reports
36 Reports
51%
Android
37 Reports
37 Reports
Avis - Car Rental - Latest Quality Issues
iOS
Mar 13, 2025
Not Work at All
I cannot use it. It does nothing.
iOS
Mar 14, 2025
Beware of Avis!!!!! Avoid them at all cost!.
Do yourself a favor and go with a different company Avis is vindictive. I reached out to them regarding missing rewards points I earned and to date still haven't received only to be disrespected and berated..Don't bother contacting them because the reps are rude and will make back end notes that affect your account reflecting in dramatically higher pricing, automatic unethical treatment when you call in, and limited vehicle availability. They manipulate their system to gouge customers for apparent retaliation. This company is a bunch of scammers and thugs. when you log into their app or web that doesn't benefit you as your specific account marked by Avis resulting automatically in higher prices to purposely get back at you. They are shady, you will see over $100 reduction in price when you view numbers without revealing your identity.
iOS
Mar 14, 2025
Find another rental company
This app will allow you to book a car with a pickup window after their location closes. When you show up, no one is there. If you come back the next day, they'll tell you have to make a new reservation and of course at a much higher rate. Mine went from 280 to 700. This company is a scam.
Android
Mar 14, 2025
App was great before the recent update. Now it has lost several features and is much slower.
iOS
Mar 14, 2025
Beware. Actual cost higher than initial estimate and unsafe cars
Initial car had worn out tires. Unsafe to drive. 40 minutes wait at Boston Logan counter. Avis changed the car but charged more than initial estimate.
Android
Mar 14, 2025
They will say you have a car waiting for you at one location, then when you arrive, send you to the airport. They don't communicate between themselves or with their customers, because the airport local had zero cars! Our vacation was ruined by their massive incompetence. Don't let yours fall to the same fate. Don't use Avis. Period. Oh, and when we were feverishly calling the first location(45 min to close)they didn't answer the phone. Not once.
Android
Mar 15, 2025
Very buggy. I'm always having to clear cache just to keep using the app. Literally the most unstable app on my phone.
iOS
Mar 15, 2025
App Non Functional
The app seems useless. You can make changes to your rental but get a variety of messages that do not allow you to save any changes. - network error - something went wrong - car selection not available (when i selected the option to chose from available cars) Very very frustrating
Android
Mar 16, 2025
nothing works
Avis - Car Rental - Product Description
Need to rent a car on the go? The Avis Car Rental app has you covered. Exclusive to the Avis app, Avis Preferred members gain access to all features as well as exchanging or upgrading your car upon arriving at the rental location, quickly returning your car, locking and unlocking your car and more real-time rental features. Find your nearest Avis Car Rental locations, hours of operation, addresses and phone numbers at any time. Avis Preferred members can also earn points by opting in upon check out. With the Avis app, you can make, modify or cancel reservations 24/7. Using the Avis app will also provide access to getting a receipt, viewing and reviewing past rentals and contacting Roadside Assistance for immediate help. By tapping the Install button or by downloading the Avis App published by Avis Rent A Car System LLC, you consent to the installation of the Avis App and to its future updates and upgrades. You can withdraw your consent at any time by uninstalling the app. To request assistance with the removal or disabling of the Avis App, please contact us. You acknowledge and understand and agree that the Avis App (including any updates or upgrades) may cause your device to automatically communicate with Avis’ servers to deliver the functionality described above and to record location-based information and usage metrics, (ii) affect app-related preferences or data stored in your device, and (iii) collect personal information as set out in our Privacy Notice at https://www.avis.com/privacy and in the Avis App Terms of Use at https://www.avis.com/mobiletou. The Avis App delivers push notifications. You may turn push notifications off in the “Preferences” tab. Contact us at: avis.com/mobilefeedback Or contact us at Avis Rent A Car System LLC Phone: 1-800-352-7900 Email: custserv@avis.com Write: P.O. Box 699000 Tulsa, OK 74169-900
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