84
fair

Bank of America Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
88%
Android
2356 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
326 Reports
User Feedback
12%
iOS
326 Reports
88%
Android
2356 Reports
Bank of America Mobile Banking - Latest Quality Issues
Android
Dec 5, 2022
Sucks, can't add my credit card to see my balance or make pymts
Android
Dec 5, 2022
Very unreliable. Frequently disallows access. Does not offer help of any type.
Android
Dec 5, 2022
Takes long to update any change. I moved funds from my checking to my credit card and it takes forever to show the change. My credit union which is a way smaller company provides the update right away. Get with the program BoA. Also, my other credit cards have raised my credit limit more times in 6 months than BoA has in 6 years. I bank with BoA less and less, eventually won't at all. Also my credit union pays my direct deposit faster, not sure why but they do. Start looking for better banks yal
Android
Dec 5, 2022
I've never had so much trouble with a banking app. Nearly every time I attempt a deposit something goes wrong. It leaves me frustrated so I rarely use it. I'd rather wait in a long line of cars in a drive thru than suffer the frustration with this app
Android
Dec 5, 2022
This app is very messy, confusing, and to be honest I am almost departing from Bank of America. Everything is managed by AI and it is irrespective given the fact that they always charge for having an account contrary to Capital One for example. I find this app to have plenty of options but the structure is terrible, everything but clean or straightforward. They have to work hard on improving their web banking and their Banking Mobile App. Redesigning the user interface is prioritary.
Android
Dec 5, 2022
App has functionality issues with Bill pay functions and venmo
Android
Dec 5, 2022
It's been awhile since I've submitted check deposit via app, Recently trying to do it,but the app pop up a message that imagen cannot be seen or need more light and dark back ground... It's stressful to deal with the issue
Android
Dec 5, 2022
Can't get into existing credit card account
Android
Dec 6, 2022
All of a sudden after this new update Zelle is not working.
Bank of America Mobile Banking - Product Description
Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Accounts
• Review activity in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set alerts for important account info

Transfer Money
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America accounts

Bill Pay (available for eligible accounts)
• Pay bills
• Schedule, edit and cancel payments
• Add and edit payees

Check Deposit
• Take photos of checks to deposit them
• Immediately see the processing deposit in your account²

Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, helpful insights and financial guidance

Contact Us
• Reach a representative for help
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers

Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Receive credit card offers

Security
• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

Investing involves risk. There is always the potential of losing money when you invest in securities.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Investment, insurance and annuity products:
•	Are Not FDIC Insured
•	Are Not Bank Guaranteed
•	May Lose Value

All features may not be available in iPad.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple Inc.

Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC
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All intellectual property rights, including trademarks and word marks, are the property of respective owners