Bank of America Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
2818 Reports
iOS unitQ Score
iOS User Feedback
463 Reports
User Feedback
463 Reports
2818 Reports
Bank of America Mobile Banking - Latest Quality Issues
Jul 5, 2022
It's hard install the app to download?
Jul 5, 2022
I am old and don't understand why I can't use my account anymore
Jul 5, 2022
The assistant in the app is what the bank prefers you to use instead of talking to a person to get help. The AI is not helpful at all, it's slow, clunky and circular in its reasoning. This is what's wrong with banks now. All they are about is profit not service.
Jul 5, 2022
i love this app. i can do everything i need in one place. It only got four stars this time because they are closing down the branches and I'm having a harder time getting to a bank near me
Jul 5, 2022
Calendar for selecting bill pay date doesn't gray out bank holidays, so it looks like you can select that date, but you can't, and you don't get a message why. So remember when President's Day is, and don't try to schedule a payment then. 🤔
Jul 4, 2022
Bank of America is forcing my 72 year old mom to walk two miles while her account is frozen to verify her identity.She can't access her funds to get to the closet branch and after repeated phone calls to say there is no fruad none of the representatives care at all about her situation & refuse to let her access her account after repeatedly telling the representatives there is no fraud.Hopefully good people and senior citizens see this review for it is the truth.
Jul 4, 2022
Wont let me in
iPhone XR, latest everything, when the message comes in, it kicks me directly to login screen without any error message. I have to type the code manually, cant select the code on the keyboard.
Jul 4, 2022
Good xcpt requires a desktop for full functioning
I was in the Andes Mountains in South America when I received a message in the BofA app on my smartphone that I had a message waiting about a claim, with a response deadline. The app would not open the message: the error message said it could only be opened from a desktop computer. By the time I had returned to the US and my desktop computer the message had expired. It took 2 months, 2 letters, and numerous phone calls to get BofA to reopen the claim.
Jul 4, 2022
ATM Card cracks way too easily.
Bank of America Mobile Banking - Product Description
Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Accounts
• Review activity in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set alerts for important account info

Transfer Money
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America accounts

Bill Pay (available for eligible accounts)
• Pay bills
• Schedule, edit and cancel payments
• Add and edit payees

Check Deposit
• Take photos of checks to deposit them
• Immediately see the processing deposit in your account²

Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, helpful insights and financial guidance

Contact Us
• Reach a representative for help
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers

Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Receive credit card offers

• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

Investing involves risk. There is always the potential of losing money when you invest in securities.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Investment, insurance and annuity products:
•	Are Not FDIC Insured
•	Are Not Bank Guaranteed
•	May Lose Value

All features may not be available in iPad.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple Inc.

Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC
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