84
good
Bank of America Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
2632 Reports
2632 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
312 Reports
312 Reports
User Feedback
11%
iOS
312 Reports
312 Reports
89%
Android
2632 Reports
2632 Reports
Bank of America Mobile Banking - Latest Quality Issues
Android
Dec 4, 2023
Usually fast, but gives me a 3 day hold when my check comes in 2 days before a minimum payment on an BoA account is due. Yuck.
Android
Dec 4, 2023
You send alerts on my account, but I can't respond in my bank account. It's frustrating to try to approve a charge at the alert message and not be able to.
Android
Dec 4, 2023
The company itself is horrible. Never takes the side of the customer, no comms. Would recommend never doing business with this company again. Last time I will ever work with bofa. 4th dispute I lost with clear proof of all details
Android
Dec 4, 2023
Y'all haven't fixed no bug it's affecting my phone. Lies
Android
Dec 4, 2023
Would like to see a get paid early or at least a pending deposite option
Android
Dec 4, 2023
Hate the new design. Too confusing for seniors..
Android
Dec 4, 2023
Apps are a part of our everyday technology. They can be too slow to open and get there. Some apps are fast and will have you attending to your business in no time. I have rated the Bank of America app a 4 star. I don't think any app is perfect, and there is room for improving the app. However, the app is laid out very nicely and professionally. My transactions made are categorically detailed in order. It's not a bad experience at Bank of America.
Android
Dec 5, 2023
Since the last update in NOV, a cleared check (NOV 22) will not edit normally. After editing the vendor's name, it goes right back to the default. Same is true for the category. After a call to customer service, I was able to edit the check description and view the check images, but before that call, neither of those functions worked either. C'mon IT Dept! Fix this thing!
Android
Dec 5, 2023
Log into the app. Gives me no information, only an option to meet in person at a branch. Can't find out how to view my loan, make a payment, nothing. What am I missing?
Bank of America Mobile Banking - Product Description
Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.
Manage Accounts
• View account balances and review activity
• Activate or replace credit/debit cards
• Set alerts for important account info
Transfer Money and Pay Bills
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America and linked Merrill accounts
• Pay bills
Check Deposit
• Take photos of checks to deposit them
• Get immediate confirmation that your check is processing²
Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, and helpful insights
Security
• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we’ll notify you
• View security center
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴
Manage Investments with Merrill
• Trade stocks, ETFs, mutual funds
• View up-to-date Market data, news, and quotes
• Send messages and documents securely to your advisor
See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.
¹ Zelle transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.
Investing involves risk. There is always the potential of losing money when you invest in securities.
Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as "MLPF&S" or "Merrill") makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation ("BofA Corp"). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc. ("MLLA"), a licensed insurance agency and wholly owned subsidiary of BofA Corp.
Banking products are provided by Bank of America, N.A., and affiliated banks, Members FDIC and wholly-owned subsidiaries of Bank of America Corporation.
Investment products:
• Are Not FDIC Insurance
• Are Not Bank Guaranteed
• May Lose Value
All features may not be available in iPad and may only be available for certain account types.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple®, Inc.
Bank of America related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDICAll intellectual property rights, including trademarks and word marks, are the property of respective owners