83
fair

Bank of America Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
89%
Android
3861 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
480 Reports
User Feedback
11%
iOS
480 Reports
89%
Android
3861 Reports
Bank of America Mobile Banking - Latest Quality Issues
Android
Oct 21, 2021
Keeps crashing cant even verify to log in what is the point!
Android
Oct 21, 2021
I don't know why they're taking money out of my credit card. And I'm not talking about the annual charge. For example yesterday I saw the account and had a balance. And now another one appears and does not allow me to see the transactions. To know what is that charge of $ 6 dollars that I have taken out?
Android
Oct 21, 2021
Not able to type in password what happened
Android
Oct 21, 2021
So here we are two years later and I do not see any improvements. The app is not user friendly. For instance when I want to pay my bill, I select the bank, I type in the amount and I push the button to say I am done inputting the amount BUT NO! It sends off the payment because it was the wrong button!! The I have to call and change stuff. Every time! Lousy human interface.
Android
Oct 21, 2021
Great way to check your bal. on the go. Please put an ATM near 98520. Update: 6 months has past, still no way to get some cash. Uhmmm, we need an ATM OR our very own branch !!! 2nd Update. 15 mo. has past and still NO ATM. Please show you care about the need of your customers. WE NEED AN ATM
Android
Oct 21, 2021
I appreciate the security but looking the card because I selected smart pay via credit card at 11pm at night is not in the best interest of the customer. I had a panic attack because if it.
iOS
Oct 21, 2021
Notifications
Can't get notifications although i have followed all instructions on BOA mobile app & my iphone 13 pro max.
Android
Oct 21, 2021
The banking app is pretty frustrating when you want to copy your account number and routing information. There is no copy paste option. Have fun typing out the numbers and accidently adding typos...this feature has been missing for years.
iOS
Oct 20, 2021
Intermittent
For years I've been using BofA mobile banking both inside the US and overseas without issue. But the last few months have been horrible. Not sure what's going on but hope you can fix it. Not much worse than not have access to your money.
Bank of America Mobile Banking - Product Description
Bank conveniently and securely with the Bank of America® Mobile Banking app for U.S.-based accounts.

Manage Accounts
• Review activity in checking, savings and credit card accounts
• View mortgage, auto loan and other account balances
• Activate or replace credit/debit cards
• Order checks
• Set alerts for important account info

Transfer Money
• Securely send and receive money with Zelle® using a U.S. mobile number or email address¹
• Transfer funds between your Bank of America accounts

Bill Pay (available for eligible accounts)
• Pay bills
• Schedule, edit and cancel payments
• Add and edit payees

Check Deposit
• Take photos of checks to deposit them
• Immediately see the processing deposit in your account²

Erica, Your Virtual Financial Assistant³
• Ask Erica to find transactions, pay bills and more
• Get valuable alerts, helpful insights and financial guidance

Contact Us
• Reach a representative for help
• Schedule an appointment to meet with a specialist
• Find ATMs and financial centers

Special Offers & Deals
• Get cash back with BankAmeriDeals® when you use your eligible Bank of America credit/debit cards
• Receive credit card offers

Security
• Set up Touch ID® / Face ID®
• If fraudulent activity is suspected on your card, we'll notify you
• With our Mobile Banking Security Guarantee, you’re not liable for fraudulent transactions when reported promptly⁴

See the Online Banking Service Agreement at bankofamerica.com/serviceagreement for more information. Mobile carrier message and data rates may apply.

¹ Transfers require enrollment and must be made from a Bank of America consumer checking or savings account to a domestic bank account or debit card. Recipients have 14 days to register to receive money or the transfer will be canceled. Dollar and frequency limits apply.
² Deposits are subject to verification and not available for immediate withdrawal. Other restrictions apply.
³ Erica only listens or speaks when you tap the microphone and retains interactions to optimize your experience. Erica speaks aloud and hears and responds to all voices. Erica is only available in English.
⁴ You’re not liable for fraudulent Mobile Banking transactions when you notify the bank within 60 days of the transaction first appearing on your statement and comply with security responsibilities.

Investing involves risk. There is always the potential of losing money when you invest in securities.

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp.

Investment, insurance and annuity products:
•	Are Not FDIC Insured
•	Are Not Bank Guaranteed
•	May Lose Value

All features may not be available in iPad.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.


iPhone, iPad, Touch ID and Face ID are registered trademarks of Apple Inc.

Bank of America and related trademarks are trademarks of Bank of America Corporation
Bank of America, N.A. Member FDIC
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All intellectual property rights, including trademarks and word marks, are the property of respective owners