8
poor
BBC iPlayer | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-31 Points Past 7 Days
Category: Entertainment
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
56 Reports
56 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
22 Reports
22 Reports
User Feedback
28%
iOS
22 Reports
22 Reports
72%
Android
56 Reports
56 Reports
BBC iPlayer - Latest Quality Issues
Android
Sep 4, 2024
Since the update the app crashes constantly. When I'm watching a programme it freezes every ten minutes or so then a message saying "something has gone wrong." I have to keep restarting my phone and the programme doesn't go back to where I was. Also when I first access the app I get "no network" or "not available." This is extremely frustrating and needs to be fixed. I don't have problems with other streaming apps.
Android
Sep 4, 2024
We're paying TV license but can't watch local shows because the app is not compatible with tv?! What am I paying the license for? Get your marbles together BBC
iOS
Sep 4, 2024
Needs a kick
For the love of my tv licence fix it! Its horrible. Buffers and crashers and moves on its own fed up
Android
Sep 5, 2024
App directs me to a Web page which informs 'this page cannot be found'. Tried uninstallimg and re installing the app but exactly same problem Advise please
Android
Sep 5, 2024
For the love of god, just fix the dam app! I don't see why we have to pay for a TV licence if the app isn't working!! It's buffering, crashing and rewinds my TV shows without me touching anything. I am fed up with it. This is causing issues with Xbox and iPads and computers. Just fix it
Android
Sep 6, 2024
Very poor app. When trying to watch something the quality of the stream looks like it is missing frames so it isn't smooth. Tried changing to SD picture quality but the stream still paused and skips every so often.
Android
Sep 6, 2024
Jseus installed app goer 10 minutes can not log in via app 🤦need to use browser ok I'm In its no much on app absolutely time waster
Android
Sep 6, 2024
This app is more glitch than success. The continue watching feature is just a sentence with 'sorry we are unable to show right now' 99% of the time. If you pause what you are watching, when you resume the visual freezes but the dialogue continues. I find skipping ahead 10 secs returns it to normal, but if you skip back to see what you missed again you get 'sorry something went wrong'. Most of the time you can't skip ahead. There literally isn't enough room here for all the faults.
iOS
Sep 8, 2024
King of buffering
Any other app it's fine with my internet speed that it's pretty good but this one need all the MBs that it can get to work Get a grip guys, really flimsy tech!
BBC iPlayer - Product Description
BBC iPlayer lets you watch the latest TV series, documentaries and Sport from the BBC all in one app. Watch live, on demand or download to watch on the move. Enjoy live TV in the palm of your hand, from live news coverage, music and big sporting events to great comedies, gripping documentaries to nail-biting dramas. Looking for kids entertainment? Create a child profile for a more age appropriate experience with all their favourite shows from CBBC and CBeebies and more! KEY FEATURES: - Discover the latest TV series including Peaky Blinders, Killing Eve and The Apprentice. - Download shows to your device so that you can watch on the go. - Pause, restart and rewind live channels part way through so that you don’t miss a thing. - Build a playlist of your favourite shows. - Enjoy the benefits of signing in so that you can start watching on one device and resume watching on another plus receive recommendations of shows we think you might enjoy. - Stream programmes to your TV using Google Chromecast: please note this requires a supported device and compatible supported device connected to your TV. To give you the best experience, this app tracks what you’ve watched on BBC iPlayer and how long you’ve watched programmes for. You can turn this off by logging into your BBC account and turning off “Allow Personalisation”. This app also tracks when you add something to My Programmes. You can remove programmes by tapping Remove. In addition, the BBC iPlayer app uses standard Android app permissions that are defined by the Google Android platform. The device uses performance cookies for internal purposes to help us improve the app. You can choose to opt out of this at any time from the in-app Settings menu. For more information about this, privacy, cookies and Android app permissions, visit the BBC iPlayer Apps Privacy notice at https://www.bbc.co.uk/iplayer/help/app_privacy. To read the BBC’s Privacy Policy go to https://www.bbc.co.uk/privacy You can “opt out” from our data processor’s tracking by filling the “Forget My Device” form in this link https://www.appsflyer.com/optout If you install this app you accept the BBC Terms of Use at https://www.bbc.co.uk/terms. The app was developed by Media AT (BBC Media Applications Technologies Limited) which is a wholly owned subsidiary of the BBC (British Broadcasting Corporation). Full details of Media AT are available on the Companies House website at: http://data.companieshouse.gov.uk/doc/company/07100235
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