Quality degradation at BBC iPlayer  
Users report higher volume of Quality Issues than usual
23
poor

BBC iPlayer | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Entertainment
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
77%
Android
72 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
22 Reports
User Feedback
23%
iOS
22 Reports
77%
Android
72 Reports
BBC iPlayer - Latest Quality Issues
iOS
May 16, 2024
Absolutely no point in this app if downloads keep disappearing after a crash
I use iPlayer to keep a hold of programmes I want to save and watch later. A previous version's ability to one-touch download a whole series, bookmark individual episodes, and sort programmes by expiry time was excellent and indispensable. I am baffled as to why these functions, all of which were on the Desktop version of the app, were dispensed of. (The fact that some programmes sometimes expire earlier than originally planned due to DRM reasons I can excuse (but is still annoying)). However, the main issue I have is downloaded programmes that suddenly disappear after the app crashes. Sometimes they survive a crash, but usually after a crash the Downloads section is completely empty again. All that time, effort and bandwidth to download them all, wasted. I have two suggestions to improve this: either fix the crashing situation and improve app stability; or (and this is a better solution), seeing as more of us have ready access to WiFi broadband internet in some form, overhaul the Watchlist, a somewhat helpful function from the Web version of iPlayer, and let us have episode and series bookmarks which can be sorted in expiry time order and whose expiries update in real time (if any change). The latter is especially good as it reduces the strain on device resources and storage, which should also make things stable. Fix this. Please.
iOS
May 17, 2024
Great content, weak app
Is anyone actually maintaining this app? While I love the BBC, the app is very basic and has been surpassed by many of its peers. It constantly recommends things I have already seen, or would never want to see. Why can't it track my usage properly? The biggest irritation is in the Apple TV version where the BBC — unlike every other service — has failed to implement subtitles. So in my projector I can't switch on subtitles to deal with mumbly dialogue, so prevalent these days.
Android
May 19, 2024
Can't get it to register
Android
May 19, 2024
Fed up of having to sign in. Next time will be the last. Was just watching a rugby match when it cut off, and had to log on again. Just garbage
iOS
May 19, 2024
Subtitles do not work with apple TV
It would be great to see updates for apple tv as well. Subtitles do not work with apple tv.
iOS
May 20, 2024
Alarm forces delayed live TV back to actual live time
When watching ‘delayed' live TV behind the actual time, if my alarm goes off, it forces the live stream back to the current live time and not the delayed time. So please consider a ‘not interested' function and an algorithm to exclude ‘already watched' programmes. Unlike Netflix, here is no intelligent algorithm deciding my recommendations based on viewing history. Please help!
Android
May 20, 2024
Doesn't have picture in picture mode
iOS
May 21, 2024
Why Not TVOS
Great to see iOS receiving regular updates but TVOS not updated for over 12 months and still no 4K output! I'm a license fee payer too so why aren't you fully supporting all platforms?
Android
May 21, 2024
Can't watch anything on the newest android phone. App keeps crashing. Can't download either
BBC iPlayer - Product Description
BBC iPlayer lets you watch the latest TV series, documentaries and Sport from the BBC all in one app. Watch live, on demand or download to watch on the move. 

Enjoy live TV in the palm of your hand, from live news coverage, music and big sporting events to great comedies, gripping documentaries to nail-biting dramas. 

Looking for kids entertainment? Create a child profile for a more age appropriate experience with all their favourite shows from CBBC and CBeebies and more!

KEY FEATURES:

- Discover the latest TV series including Peaky Blinders, Killing Eve and The Apprentice.
- Download shows to your device so that you can watch on the go.
- Pause, restart and rewind live channels part way through so that you don’t miss a thing.
- Build a playlist of your favourite shows.
- Enjoy the benefits of signing in so that you can start watching on one device and resume watching on another plus receive recommendations of shows we think you might enjoy.
- Stream programmes to your TV using Google Chromecast: please note this requires a supported device and compatible supported device connected to your TV.

To give you the best experience, this app tracks what you’ve watched on BBC iPlayer and how long you’ve watched programmes for. You can turn this off by logging into your BBC account and turning off “Allow Personalisation”. This app also tracks when you add something to My Programmes. You can remove programmes by tapping Remove. In addition, the BBC iPlayer app uses standard Android app permissions that are defined by the Google Android platform. The device uses performance cookies for internal purposes to help us improve the app. You can choose to opt out of this at any time from the in-app Settings menu. For more information about this, privacy, cookies and Android app permissions, visit the BBC iPlayer Apps Privacy notice at https://www.bbc.co.uk/iplayer/help/app_privacy. To read the BBC’s Privacy Policy go to https://www.bbc.co.uk/privacy

You can “opt out” from our data processor’s tracking by filling the “Forget My Device” form in this link https://www.appsflyer.com/optout 

If you install this app you accept the BBC Terms of Use at https://www.bbc.co.uk/terms.

The app was developed by Media AT (BBC Media Applications Technologies Limited) which is a wholly owned subsidiary of the BBC (British Broadcasting Corporation). Full details of Media AT are available on the Companies House website at: http://data.companieshouse.gov.uk/doc/company/07100235
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