poor

BBC iPlayer | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-9 Points Past 7 Days

Category: Entertainment

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

70%

Android
65 Reports

iOS unitQ Score

iOS User Feedback

30%

iOS
28 Reports

User Feedback

30%

iOS
28 Reports

70%

Android
65 Reports

BBC iPlayer - Latest Quality Issues

Android

Apr 19, 2024

can't get sound to work

iOS

Apr 20, 2024

Subtitles

It's beyond belief that the BBC,with a compulsory licence charge doesn't offer subtitles as a matter of course ! ALL the other channels do,including a French channel that offers subtitles in English. I never watch the BBC now as I'm hard of hearing. I'm rather annoyed,to say the least,that I have to make a compulsory payment to a channel I can't watch ! What's your excuse BBC ?

iOS

Apr 21, 2024

Was good now awful

Was a relatively intuitive easy to use app. Now I really don't want to use it, tooo hard to navigate, pls go back to old version. On smart tv. It's even worse.

iOS

Apr 21, 2024

Why is live so rubbish?

When I try to watch live snooker with the app it shows the program from a couple of hours ago. The apps on Google TV and my smartish tv show them live. They need to sort this out.

iOS

Apr 22, 2024

PAYING FOR THIS GARBAGE!!! BBC?

Absolutely Unacceptable for a BBC service which YOU MUST pay for (licence). To many Bugs to list. Hire a Different Team to repair the app. and eliminate all the Bugs ASAP. Boot-OUT the people who are doing BUGGER-ALL. BBC must provide Premium Products and Services, or STOP FORCING licence fees on Everyone. THIS APP IS OF POOR QUALITY It does NOT function correctly.

iOS

Apr 23, 2024

Stop asking me if I have tv license

You should already know this is out dated service and should be free you pay for a license then can't watch when your away joke

Android

Apr 24, 2024

It wont open🙄

Android

Apr 24, 2024

BBC iplayer works well, the shows pushed don't relate to your viewing though. My big problem with the app is the fact they keep removing support from devices and contribute to e waste by arbitrarily removing older android versions affecting TV's, tablets and phones. I can't see a technical reason for this and is very environmentally damaging forcing people to buy new devices over and over before the useful life has expired. TV's last a lot longer and support should be planned as such.

Android

Apr 24, 2024

Can't edit or add profiles goes round in circle

BBC iPlayer - Product Description

BBC iPlayer lets you watch the latest TV series, documentaries and Sport from the BBC all in one app. Watch live, on demand or download to watch on the move.

Enjoy live TV in the palm of your hand, from live news coverage, music and big sporting events to great comedies, gripping documentaries to nail-biting dramas.

Looking for kids entertainment? Create a child profile for a more age appropriate experience with all their favourite shows from CBBC and CBeebies and more!

KEY FEATURES:

- Discover the latest TV series including Peaky Blinders, Killing Eve and The Apprentice.
- Download shows to your device so that you can watch on the go.
- Pause, restart and rewind live channels part way through so that you don’t miss a thing.
- Build a playlist of your favourite shows.
- Enjoy the benefits of signing in so that you can start watching on one device and resume watching on another plus receive recommendations of shows we think you might enjoy.
- Stream programmes to your TV using Google Chromecast: please note this requires a supported device and compatible supported device connected to your TV.

To give you the best experience, this app tracks what you’ve watched on BBC iPlayer and how long you’ve watched programmes for. You can turn this off by logging into your BBC account and turning off “Allow Personalisation”. This app also tracks when you add something to My Programmes. You can remove programmes by tapping Remove. In addition, the BBC iPlayer app uses standard Android app permissions that are defined by the Google Android platform. The device uses performance cookies for internal purposes to help us improve the app. You can choose to opt out of this at any time from the in-app Settings menu. For more information about this, privacy, cookies and Android app permissions, visit the BBC iPlayer Apps Privacy notice at https://www.bbc.co.uk/iplayer/help/app_privacy. To read the BBC’s Privacy Policy go to https://www.bbc.co.uk/privacy

You can “opt out” from our data processor’s tracking by filling the “Forget My Device” form in this link https://www.appsflyer.com/optout

If you install this app you accept the BBC Terms of Use at https://www.bbc.co.uk/terms.

The app was developed by Media AT (BBC Media Applications Technologies Limited) which is a wholly owned subsidiary of the BBC (British Broadcasting Corporation). Full details of Media AT are available on the Companies House website at: http://data.companieshouse.gov.uk/doc/company/07100235

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