49
poor

British Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
37%
Android
150 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
258 Reports
User Feedback
63%
iOS
258 Reports
37%
Android
150 Reports
British Airways - Latest Quality Issues
Android
Oct 3, 2022
Trackers, trackers and more trackers. Uninstalled as I value privacy.
iOS
Oct 3, 2022
Api integration with American Airlines is terrible
Spent an hour trying to check in this morning The BA app connection to American is really poor
Android
Oct 3, 2022
- Shows the wrong flights if changes have been made to your booking. - Unable to check in online for flight due to "pending required covid documents" even though I uploaded these and they were approved by BA days in advance. (I have the tracking number to prove it) - Most of the app is just a proxy for their already buggy, barely functioning, slow website. - Chat agents are responsive, but completely unable to help in any way. A shame, I like flying BA but the site user experience ruins it.
iOS
Oct 3, 2022
Boarding pass
Can't get my wife's boarding pass.
iOS
Oct 3, 2022
BA
If you use media a lot then all processes maybe easier but it is not so easy.
iOS
Oct 3, 2022
App is very poor.Unnecessarily difficult.
App is very poor. It repeatedly requests the same information. It does not always retain passport data. Unnecessarily difficult.
iOS
Oct 3, 2022
Useless
Doesn't allow you to choose seats or check-in if you fly the first leg with a domestic partner. Paid a small fortune for my ticket and got stuck with a middle seat on a 12-hour flight. Absolutely useless app.
iOS
Oct 3, 2022
The worst
The app keeps sending you to the website which does not work well. None of it is intuitive. Terrible airline app.
Android
Oct 4, 2022
Di solito l'app funzione bene ed è molto utile. Grazie. Specific feedback for devs: The authentication flow needs work; for example when I check in using the app I shouldn't then have to re-enter the booking reference and name because I selected that booking in the app.
British Airways - Product Description
To Fly. To Serve.

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Apple Watch
The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com


- Siri Shortcuts
Add Siri Shortcuts to quickly check your next flight and Avios points

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
British Airways Plc Web Site British Airways Support Application Licence Agreement.
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