/ unitQ Score

British Airways

Travel30-day average as of Nov 09, 2026

British Airways at a glanceBritish Airways (Travel) has a unitQ Score of 45 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 12 points from 33 in the previous 30 days. The score draws on 537 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Force Closing Or Crashing.

What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.

Feedback sources:App StoreGoogle Play
45poor

unitQ Score 30 Day Average as of Nov 09, 2026 12 point score increase in the last 30 days

Previous 30 days33
Last 30 days45

30-Day Trend

poorfairgoodepicunitQ ScoreiOS unitQ ScoreAndroid unitQ Score
20406080Oct 9Oct 24Nov 720406080Oct 9Oct 24Nov 7

User Feedback

537Reports
iOS
47 % 250 Reports
Android
53 % 287 Reports

Compared with similar apps

  1. Hopper - Flight & Hotel Deals82
  2. Turo - Better Than Car Rental82
  3. Airbnb78
  4. Uber75
  5. Uber - Request a ride75
  6. Priceline73
  7. Booking.com70
  8. Booking.com: Hotels & Travel70
  9. Expedia Group, Inc.64
  10. Expedia: Hotels, Flights & Car64
  11. British Airways45

Top feedback themes

  • ApplicationUser Interface
    Difficult to Navigate UI
  • Customer Support & SuccessConduct
    Unsatisfactory Behavior
  • ApplicationStability
    Force Closing Or Crashing
  • ApplicationLogin
    Can't Log In
  • ApplicationStability
    Device Not Compatible

All scorecards

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