Quality degradation at Cabify  
Users report higher volume of Quality Issues than usual
61
poor

Cabify | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
98%
Android
1200 Reports
iOS unitQ Score
iOS User Feedback
2%
iOS
30 Reports
User Feedback
2%
iOS
30 Reports
98%
Android
1200 Reports
Cabify - Latest Quality Issues
Android
Jun 22, 2021
It's a pity I can't receive the code when I login. When I use taxieasy before, everything is fine. BTW, it's a Chinese number
Android
Jun 19, 2021
It serves no purpose, I am trying to ask, I happen to authorize the reservation to my bank I do the steps to authorize it and nothing, now it does not matter we have asked for a taxi of the d all life.
Android
Jun 19, 2021
They always tell you 1min in line. Then 5min. And when you are finally assigned a car 15min later you set a time that you never meet.
Android
Jun 19, 2021
Why does a price come out first and then a much higher one, even more than if I ordered a service in a fleet of taxis?
Android
Jun 19, 2021
Lousy service, contact a service and the car never arrived and I was charged for the entire race
Android
Jun 19, 2021
The sms with the verification code never arrives
Android
Jun 19, 2021
It takes too long and you have no technical support or customer support.
Android
Jun 18, 2021
I used it a lot and was happy but one day in payment methods gave me option to debit card and I put my chop. I made a trip and the next day my account is blocked because in Argentina cabify does not accept debit. I don't have a credit card, so I can't pay off the debt or use the app again. It's ridiculous...! They offer me no solution. In response to what you tell me, my query number is 30010966. I answer: I was told to use a credit card, but I don't have it!
Android
Jun 18, 2021
Desastroso. Intenté tres veces, en tres días distintos. En todas los casos me dice inicialmente que pararán en dos minutos, pero luego de esperar más de quince minutos no viene. Cómo puede ser que no hagan algo para rectificar la situación. Diseñar un algoritmo que estime correctamente los tiempos de espera no es particularmente difícil!
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want.
 
How does Cabify work?
 
1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city!
2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and  your vehicle details including the registration plate, and how far away it is.
3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ).
4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer.
 
What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible.
 
Where is Cabify available?
 
Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com
 
What advantages does the Cabify app give you?
 
- Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point.
- We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in.
- Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly!
- The best drivers in  the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process.
- Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay.
- 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear.
- With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts.
 
Do you want to be a driver with Cabify?
 
If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app.
 
Looking for corporate transport options for your business?
 
Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
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