Quality degradation at Cabify  
Users report higher volume of Quality Issues than usual
50
poor

Cabify | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
96%
Android
2744 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
101 Reports
User Feedback
4%
iOS
101 Reports
96%
Android
2744 Reports
Cabify - Latest Quality Issues
Android
Jun 30, 2022
I put 1 star, because I can not put less, what a shame of app and company. I have been lying more than 8km from my house with my children and there was no way to request the service. With me they certainly don't count anymore. If it does not arrive, it has been by uber we are still lying on the street at dawn. I have used cabify many times and I did not expect this.
Android
Jun 30, 2022
Malisima application and everything, I took a car, I was not accepted and I was charged, until 10 minutes of trying to take another and ask for it, I got the message of the charge
Android
Jun 29, 2022
My account was closed by mistake in the password and wanting to reset it does not leave me Although I have the exact email so which one to start Lately it has been very bad app
Android
Jun 29, 2022
So the app just malfunctioned so I had to cancel the trip. Was I able to choose an app failure as the reason for the cancel? Nope. What a surprise. 🙄
Android
Jun 29, 2022
Honestly too late to locate the driver. Because it takes too long?????
Android
Jun 29, 2022
I was a cabofy customer but I had to format the mobile and now it is impossible for me to access the app because they do not send me the code to access, I ask for it and it does not reach me anywhere.
Android
Jun 29, 2022
I liked it very much! But after using it several times, I became disappointed!!! Be careful! There they get a price but if the taxi goes another route, they will overcharge you! What a hoax
Android
Jun 29, 2022
Overall, is not a bad app but definitely needs to work on their response time. I needed a Cabify urgent due to an emergency and it was taking so long that I had to request it from a different service.
Android
Jun 29, 2022
You need a car and it takes more than 25 minutes to assign you a driver and when someone accepts they ask you to cancel it to charge the same.
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want.
 
How does Cabify work?
 
1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city!
2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and  your vehicle details including the registration plate, and how far away it is.
3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ).
4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer.
 
What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible.
 
Where is Cabify available?
 
Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com
 
What advantages does the Cabify app give you?
 
- Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point.
- We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in.
- Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly!
- The best drivers in  the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process.
- Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay.
- 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear.
- With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts.
 
Do you want to be a driver with Cabify?
 
If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app.
 
Looking for corporate transport options for your business?
 
Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
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