Quality degradation at Careem - Rides, Food, Delivery  
Users report higher volume of Quality Issues than usual
62
poor

Careem - Rides, Food, Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
Work at Careem? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Careem? Unlock additional insights
Android unitQ Score
Android User Feedback
79%
Android
1884 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
500 Reports
User Feedback
21%
iOS
500 Reports
79%
Android
1884 Reports
Careem - Rides, Food, Delivery - Latest Quality Issues
Android
Oct 23, 2021
Bad experience with it!!! The driver didn't come and he marked arrived and i had to pay although he didn't come!!! And now the app doesn't work anymore!!!
Android
Oct 23, 2021
Instead of 30dhs paid 40dhs, because of captain not follow up the map need to be more focus on exit numbers,bridges, roundabout...Thank you Careem
Android
Oct 23, 2021
Their services have become extremely pathetic. Captains accept and refuse rides as per their wishes and company doesn't bother to take any action.
iOS
Oct 23, 2021
Bad Experience
I've been using Careem app in Dubai for couple of days & I have very bad experience with it. Zero punctuality. When ever you have a request they mention 1 to 4 minuets to arrive & then they let you wait for 20 to 30 minuets which is really annoying & wasting our time. I don't recommend such a careless people to deal with. Please try to consider customer satisfaction more in the next time.
Android
Oct 23, 2021
I paid 24aed on top of my fare bcoz of 2 canceled booking, I canceled 2 previous bookings coz the wait time was way more than the app showed me and I had to leave
Android
Oct 22, 2021
Worst service ever, I booked a car and when the captain didn't manage to get where I exactly was, they canceled the trip and I was the one charged with a fine for it!! Deleted the app immediately and never using it again.
Android
Oct 22, 2021
When we book taxi in my appointment ( RDK A DIP), taxi driver cancell the trip himself. Most worst app is careem. We lost many money during booking taxi. We had to pay money as driver cancell the trip. We never use taxi unless we face extreme emergency.
Android
Oct 22, 2021
The app is confusing and they don't explain that if you manually put in an address and don't move the pin as well you will lose your money and food.
Android
Oct 22, 2021
#Save on second ride today 20% discount# This offer was showed to me . But when I try to put code on discount area .. it's not worked. And map on careem apps . It's take me 2 round on same route.😡😡😡 I think I have to change other taxi apps.
Careem - Rides, Food, Delivery - Product Description
Step into a world where you can get everyday needs done on one app! Book a ride, order food from restaurants or groceries from shops and  recharge your mobile balance all with online payments.

With one single login, you can discover all your local services all in one place, giving you more time to focus on the things that matter most. And there’s more! Explore our loyalty program Careem Rewards, a world of discounts on rides and food, as well as offers from partners, donations to charities and more. Wondering about points? Earn them simply by using the services you need.

Here’s a sneak peek of all the services waiting for you *

Car 
Book a ride now or schedule a pick up for later with affordable and comfortable car types - including city-to-city*, local taxi service* bus and bike options*. No need to worry about car rental, we’ll get you to where you need to be, hassle free!

Food
Order food to your door from over a thousand restaurants and track your delivery in real time. Choose from neighborhood bests, international hits and more. You can now easily access your Careem NOW delivery app in the Careem Super App, too.   

Shops
All out of eggs and milk every weekend? Need a Panadol for a headache right now? In a few taps, shop your daily essentials, health and personal care items and specialty items from a variety of places. 

Delivery
Whether documents, a parcel delivery for a loved one or items from a shop of your choice, get it picked up or purchased and delivered on demand with our courier service. Tell us what you need collected, where from and we’re on it right away.

Careem Pay
A unified, safe and secure online payment system for all Careem services that also lets you make other frequent payments!

At Careem, we care about your everyday needs, so we’ve brought together essential, everyday services in one place, easy to reach at one tap.  They’re tailored to your local needs, so you’ll be able to get right to the services that are important to you.  In the end, you can get back to doing what you care most about in life, leaving the daily tasks to us.

* service availability varies per location
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners