Quality degradation at DB Navigator  
Users report higher volume of Quality Issues than usual
17
poor

DB Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
53%
Android
549 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
491 Reports
User Feedback
47%
iOS
491 Reports
53%
Android
549 Reports
DB Navigator - Latest Quality Issues
Android
Mar 27, 2024
Got very bad, you don't have any saved trips, which you drive every now and then, and you have to re-enter them every now and then, everything is completely gone. Only updated on a daily basis. Was easier and better before.
Android
Mar 27, 2024
Normally it takes from me to a certain city 15min. I wanted to check when a suitable train is coming, instead it gives me some bus RB to take 1 hour. I don't have any filters or anything like that on.
Android
Mar 27, 2024
Completely wrong prices for some connections....
Android
Mar 27, 2024
The app remains a disaster. Persistent error messages ("unexpected error"). A lot of things are more complicated and need more clicks. The app does not know the +45 minutes displayed on the track in remembered connections, shows the journey as failing, although only the subway is cancelled. Tickets are downloaded again and again, sometimes slowly or not at all. Buying a D-ticket is absurdly complicated. Saving connections, compensation claim BC100? All gone. Again and again login required, again and again captchas. Frustrating.
Android
Mar 27, 2024
Again and again unfortunately very disappointed with the missing or wrong information, disaster!
Android
Mar 27, 2024
Unreliable and in case of delays there is suddenly none not recommended
Android
Mar 27, 2024
No indication of the order of the wagons. In the case of the Apple app, Deutsche Bahn has provided for this. Not on Android. Stupid!
Android
Mar 27, 2024
After the current update, the arrival/departure track is no longer displayed. Only through sub-points of the individual stops, you can get to the required information very laboriously. This makes the app more likely to be unfriendly to operators. Shouldn't an update do the opposite?
Android
Mar 28, 2024
Misleading... Are there changes that you don't actually have, or times that don't match the actual departure times at all ... Missed bus/train a few times
DB Navigator - Product Description
Tickets, real-time information, coach sequence and more

Turn your smartphone into your ticket and travel at the lowest price and without ticket controls. The DB Navigator is your perfect companion for regional and long-distance travel as well as for the underground, tram and bus. From real-time information, to the current coach sequence and notifications of changes to your journey - the DB Navigator has the right service for you in every situation.

Download the DB Navigator app for free here in the app store and start your digital travel companion!

Digital ticket 
Paperless travel: Tickets for regional and long-distance transport as well as for the S-Bahn, underground, tram and bus are available in the DB Navigator. You can also save selected tickets in your Wallet.

Best Price Finder
Travel at the lowest price: Activate "Show our best prices" in the travel information and find the lowest price for long-distance, regional and international travel.

Travel notifications
Keep informed at all times: You will be notified of delays, track changes and timetable changes by push notification or e-mail. If you wish, we can also remind you to get on, change or get off the train.

Quick booking
Book your ticket in just a few steps: Simply swipe to the left over the desired connection in the connection section.

Real-time information
Everything at a glance: Find all real-time information about departure and arrival times as well as alternative connections at a glance in “My trip”. 

Coach sequence
Relaxed boarding: To ensure that you are at the right platform section and can directly find the right coach with your reserved seat, you can view the current coach sequence in the app.

Komfort Check-in
No ticket control: For long-distance travel, you can use the digital ticket to check in and validate your ticket yourself at the seat immediately after boarding.

Demand indicator
Travel with plenty of space: With the current demand indicator, you know in advance whether you should reserve a seat or switch to another connection.

Find more information at https://www.bahn.de/en/view/booking-information/booking/db-navigator-app.shtml?dbkanal_007=L04_S02_D002_KIN0059_FLYOUT-BUCHUNGSINFORMATION-APP%20_LZ01 

Do you like the app? Give us your feedback right here in the app store or directly in the app under Feedback & Support. Your feedback is what motivates us!
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