72
fair

DiDi-Rider | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
95%
Android
6502 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
323 Reports
User Feedback
5%
iOS
323 Reports
95%
Android
6502 Reports
DiDi-Rider - Latest Quality Issues
Android
Jul 6, 2022
Of the crackpot they penalize me for canceling when I said that it was for women what they should do is ask for classification if it is for ladies or gentlemen the service
Android
Jul 6, 2022
How bad that they do not issue an invoice, I just made a trip and I can not check my expenses because they only give me a travel receipt, it is a tax obligation to issue invoices!
Android
Jul 6, 2022
They should have aciso bells and give the passenger a choice: When a driver accepts the trip they do not even warn with a puch or message, nor do they allow to accept it (sometimes it can be very far away or not to be liked, but it is automatic). If the driver cancels the trip halfway through waiting, they also do not warn (neither with message nor with sound). Also lately they always change the fare magically in each request (for the same trip and schedule)
Android
Jul 5, 2022
It was my favorite app for trips but honestly in recent months it has become what we complained so much about taxi drivers when they said that "they do not go there", drivers cancel trips for no reason and waste a lot of time to the user, even many ask that your payment be in cash or immediately cancel the trip, while the user is charged 27 pesos if he cancels a trip of a driver who has not moved for several minutes, hopefully there is greater regulation
Android
Jul 5, 2022
VERY BAD HAS NO DRIVERS AND I THINK IT'S BECAUSE OF THE LOW RATE THEY GET PAID
Android
Jul 5, 2022
The app improved, however prices have risen a lot compared to other apps and drivers cancel trips a lot, especially when they are card payments.
Android
Jul 5, 2022
In some parts the rate goes up too much when it is not much distance
Android
Jul 5, 2022
I use the travel app a lot. This app does not allow you to make claims if you are overcharged. Today I was badly charged in cash and he answers, the next one pays by card. I don't use it again or recommend it
Android
Jul 5, 2022
The application charges even because the drivers arrive at another meeting point and tells you the application that I expect too much the driver Bad bad very bad
DiDi-Rider - Product Description
Your ride is just a few taps away in Australia, Japan and selected countries of Latin America through our DiDi Rider app, offered by the world’s leading on-demand transportation network. 

To use our service in Brazil, please download the ‘99’ app in the App Store. 
To use DiDi in China, please download the ‘DiDi-Greater China’ app in the App Store (China mainland / Hong Kong SAR). 

Requesting a trip is simple: 

1. Download the app and follow the instructions to create an account. 
2. To request a trip, select your pickup and dropoff locations.   
3. Once we’ve found a driver, you’ll be shown the driver and vehicle information. Please note: all our driver-partners are vetted before joining our platform. You can also check the driver’s pickup route and estimated time of arrival (ETA). 
4. At the end of your trip, pay hassle-free using your preferred payment method directly in the app. 
5. Safety first! Take a minute to learn how to set Trusted Contacts, use the Emergency Button or share your ride status using our in-app Safety Toolkit. 

Visit https://www.didiglobal.com/international-business for more information.
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