65
poor

DiDi-Rider | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
94%
Android
6430 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
387 Reports
User Feedback
6%
iOS
387 Reports
94%
Android
6430 Reports
DiDi-Rider - Latest Quality Issues
Android
Jun 22, 2021
The worst service ever DIDI! I was in hurry and needed to hire a car, installed this App expecting to receive a prompt service, however, their system could not confirm my card details asking me to fill out the details over and over and kept charging until I realised it was a waste of time. Even I tried to look for their customer support platform, couldn't find anything so with all the frustration, I had to uninstall this App. I would not even give 1 star to their service.
Android
Jun 22, 2021
Disconcerting that the app placed us at the right location but refused to list the correct street address. Now the app is spamming me with adds. So going back to Uber.
Android
Jun 22, 2021
A lot of bugs , system error , can't call for driver
Android
Jun 21, 2021
Why Didi put price up than bolt i am so disappointed
Android
Jun 21, 2021
I am a user but my icon is no longer on my phone. How can I replace it please?
Android
Jun 21, 2021
What I dont like about this app is when your you have a lower price then there is no driver available but when you cancel the trip and try again price is more then there is a driver available or the app will show how many drivers in your area but because price low nobody accept your trip.
Android
Jun 21, 2021
First time rider.. Waited for more than 20 min for a driver who was supposed to be 6 min. Debating if I would use DiDi again. Secondly the app is abit slow
iOS
Jun 21, 2021
Useless app
Taxis are simply not assigned within 20 minutes of waiting, after the appointment taxi drivers have the right to refuse the order, you use zero, an hour of lost time. Yandex is driving.
iOS
Jun 21, 2021
The most lame taxi
Ordered a car. I've been looking for a long time. The car was not found, the money was written off and not returned back to the card
DiDi-Rider - Product Description
Your ride is just a few taps away in Australia, Japan and selected countries of Latin America through our DiDi Rider app, offered by the world’s leading on-demand transportation network. 

To use our service in Brazil, please download the ‘99’ app in the App Store. 
To use DiDi in China, please download the ‘DiDi-Greater China’ app in the App Store (China mainland / Hong Kong SAR). 

Requesting a trip is simple: 

1. Download the app and follow the instructions to create an account. 
2. To request a trip, select your pickup and dropoff locations.   
3. Once we’ve found a driver, you’ll be shown the driver and vehicle information. Please note: all our driver-partners are vetted before joining our platform. You can also check the driver’s pickup route and estimated time of arrival (ETA). 
4. At the end of your trip, pay hassle-free using your preferred payment method directly in the app. 
5. Safety first! Take a minute to learn how to set Trusted Contacts, use the Emergency Button or share your ride status using our in-app Safety Toolkit. 

Visit https://www.didiglobal.com/international-business for more information.
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