Quality degradation at Disney Cruise Line Navigator  
Users report higher volume of Quality Issues than usual
69
poor

Disney Cruise Line Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
34%
Android
34 Reports
iOS unitQ Score
iOS User Feedback
66%
iOS
67 Reports
User Feedback
66%
iOS
67 Reports
34%
Android
34 Reports
Disney Cruise Line Navigator - Latest Quality Issues
iOS
Nov 27, 2022
Glitchy
App was very glitchy when I arrived on the ship, some times it would show my on board extras I signed up for and then they would disappear
Android
Nov 27, 2022
Terrible!! App would not stay connected onboard. Guest Services reset it a few times. Could not rely on it working to receive notifications.
Android
Nov 27, 2022
The chat feature is questionable. Sometimes it works. Sometimes the messages don't go through for hours.
iOS
Nov 27, 2022
Food menu on cruise is not international enough
Not even Japanese sushi on the cruise for the entire week
Android
Nov 28, 2022
My husband could not download the app. We prefer the paper navigator
Android
Nov 29, 2022
There was an issue with the WiFi. It kept dropping and causing me to have to reconnect. The messenger part was not reliable when trying to get in contact with family members on the cruise and on the private island.
iOS
Nov 29, 2022
Horrible and disappointed
I am an avid cruiser but this was my first on here. Very disappointed. My husband is extremely hard is hearing. We asked to be seated close to stage in dining room. Didn't happen. My grandson had an incident on the private island. He is 5. Went down slide and didn't know how to get out. Was holding on a white cord crying. Lifeguard did nothing even with my daughter and I screaming for him to help him. Poor child climbed out onto the concrete ledge and cried in a ball. My son in law swam to him. I reported it. My expectations were that we get a phone call checking on him. He would not take off his life preserver even though he is a great swimmer nor would he go back in. Ruined our day out. No shade by what you call pools. I can go on and on. The only positive thing I can say is my grandchildren loved being with the characters. I hear your other ships are not as bad. I really have no interest going again. If you can't even check on a child that your lifeguards didn't even try to save I have nothing to say
iOS
Dec 1, 2022
Shower smelled like cat pee
The shower smelled like cat pee. I spoke with the guest services they sent the janitors up to clean the janitorial. Staff was amazing. The plumber came up the manager, for the housekeeping came up and he said that usually the cat pee smell is associated with mold or the water I guess underneath the tub I checked underneath the tub but it smells like moldy tile. I had a headache I had allergy issues was unable to sleep pretty much the whole cruise, so it was not comfortable at all.
Android
Dec 1, 2022
Not good. There is tons of potential and very little follow through. The staff is pretty great, it's the timing and services that are very unsatisfactory. I had to leave my cabin and find a place on the ship where my wifi (additional charges per device) would actually work just to leave this review. In that same purchase I'm supposed to be able to make and receive phone calls (I had to go to shore and turn on my roaming cell service to do so). Unfortunately I am unable to say more, out of space
Disney Cruise Line Navigator - Product Description
Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

 When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group! 

 To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

 AT HOME

 Get Ready to Cruise

·     Retrieve your reservation so you can review details including required documents, make payments and more.

·     Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

·     Explore activities and entertainment.

·     Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

·     Keep or change your dinner Seating assignment. 

·     Add or edit Vacation Protection Plan and Ground Transportation. 

 ·     View your Air Transportation.

 ·     Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more. 

ON BOARD THE SHIP 

Enhance Your Experience 

·     View onboard activities across your entire voyage. 

·     Plan your day, from shows to shopping. 

·     Review your ports of call and at-sea days.

·     Read details about activities that interest you. 

·     Check menus before dinner—kids’ menus too—and easily access your dining schedule.

.     Check out the latest offers and specials. 

·     Save favorite activities in one convenient list. 

·     View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery. 

·     Find Disney Characters throughout the ship. 

·     For assistance, visit our new Help Center.



Know Where to Go

·     Explore your ship deck by deck, from bow to stern.

·     Find locations of the activities you want to do.

 

Stay in Touch 

·     Use Onboard Chat to stay connected to your family, friends and shipmates.

·     While aboard your cruise, chat one-to-one, or with multiple friends and family members at once. 

·     Use our wide array of Disney emoticons to express yourself as you chat.

 

Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Privacy Policy: https://disneyprivacycenter.com/

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/

Terms of Use: https://disneytermsofuse.com 

Do Not Sell My Info: https://privacy.thewaltdisneycompany.com/en/dnsmi
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