poor

Disney Cruise Line Navigator | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-4 Points Past 7 Days

Category: Travel

Work at Disney? Unlock additional insights

30-Day Trend

Poor

Fair

Good

Epic

Work at Disney? Unlock additional insights

Android unitQ Score

Android User Feedback

33%

Android
17 Reports

iOS unitQ Score

iOS User Feedback

67%

iOS
34 Reports

User Feedback

67%

iOS
34 Reports

33%

Android
17 Reports

Disney Cruise Line Navigator - Latest Quality Issues

iOS

Apr 14, 2024

Missing critical functionality and chat flaky

DCL is pushing more and more information onto the app (my last cruise the dining rotation and table assignments had moved to the app). That is their choice, of course, but the app desperately need la a full text search function. If I want to know all the times for bingo sessions so that I can add them to my favorites, I should be able to search for the keyword “bingo“ rather than have to spend 20 minutes, searching through all of the events through the entire cruise. Similarly, search for specific character, appearances, musical acts, etc. And it shouldn't be tied to Disney defined keywords. If I can't remember the name of the guitarist I saw last night in the lounge, I should be able to search for “guitar” without having to know the title of the event. Also, while the chat feature is greatly improved over previous years, is still has the problem where messages appear out of order. This past cruise, my wife messaged me to tell me she had won at bingo — my reply didn't go through until after another two messages 30 minutes later – making her think I was ignoring her!

iOS

Apr 19, 2024

Helpful but glitchy.

When the app worked, it was wonderful and so helpful. Very helpful for planning and the countdown was so cute. Most of the time on the boat, however, the messaging feature would not work for my family and had lots of issues getting things to load. It really seems like Disney wants you to buy the internet package for it to work…but again you have to do that prior to leaving the shore because it requires internet connection to buy 🤣🤦🏼‍♀️

iOS

Apr 19, 2024

Disney Wonder Cruise

We recently embarked on a Disney Wonder Cruise out of San Diego to Ensenada with a stop in Catalina. We had an exceptional time with the family. We took a group of 14 people including children, to my surprise it was extremely amazing, the food the service was fantastic. I would have given 5 stars if they had more variety on the entertainment because we had a couple of young boys in our group that were frustrated that all the shows were princess centered and no stuff for boys, no heroes, no stories for a young boy to relate, that to me was the biggest disappointment because the show was described as “All your favorite characters “ and off course when they said “Favorite Characters”, I thought they would have uplifting stories about boys and all I saw was Princesses stories with the exception of one night that they had a bit about “Toy Story” which they were not able to joined. I told the boys that they would see Woody and Buzz light on the last night, I figured they would would have a variety but they didn't and left the show unhappy and it made me look like a liar. The reason why the survey was only noted as very good and not excellent is because the people in the dining room were calling me by a different name other than my own, everyone was called by their correct name except me and the waiter gave all his attention to my husband and totally ignored me, they thought they would get a big tip if they focus on him but they were wrong. I wish I had not prepaid the tip because I would have given them nothing. I don't give tips to anyone that disrespects me. Other than that it was very good but not excellent. Do I recommend it? Absolutely, and given the choice amongst other cruises that I have been , the Disney Cruise would be my first choice as I don't like cruises period! I hope this help!

Android

Apr 19, 2024

In app texting could be better

iOS

Apr 20, 2024

Disney App

Texts on this app are very laggy and sometimes don't send, trouble signing into accounts. Over all very helpful though

iOS

Apr 21, 2024

My first cruise

Our group consisted of two adults (me and my partner) and my partner's son (a family of four with two kids). We planned to spend time together and also enjoy the adult only activities on our own. I experienced sea sickness as it being my first time on a cruise so on those days I found it hard to enjoy myself. As the water became less turbulent I was able to feel better. I enjoyed the adult only areas. The family areas were very hectic, noisy, not relaxing. We found several teenagers, who appeared to be under 18, using the fitness center. We didn't notice any cast members enforcing the under age policy. Dinners were also very noisy and busy. I found it difficult to enjoy and converse with family. We really enjoyed the food and our servers Ceci and Dewa were the best. We really enjoyed the wine, beer, and tequila tastings. John and Dani gave excellent presentations and I learned a lot. We enjoyed JUNNK show, including the adult show. The crew and cast members are helpful and so friendly. We really appreciated their support. We were disappointed with the amount of time at Castway Cay. We were anticipating an earlier arrival and spending more time. The beach was beautiful and the food was delicious. We were a little disappointed with our excursion on St. Thomas because the Black Beard Museum was closed for renovations. Why take us to a place that is closed? Tortola was very relaxing and beautiful. We enjoyed the rum distillery tour and the beach. Despite some of the downsides we have reserved our next cruise for 2025. It'll probably be a shorter cruise for just me and my partner so we can enjoy all of the adult stuff. Now that we're more familiar with the experience I think we'll have a wonderful time. Thanks!

iOS

Apr 21, 2024

Disney App

Inot the easiest to navigate and every time I opened the app it requested for me to verify my information (name, room, bday). I wish it could have done a face recognition. Also we couldn't get the chat feature to work for our group. The app was a bit disappointing.

iOS

Apr 22, 2024

The DLC app needs a search option. I wanted to know the weather, where I could get change, or location of the nearest restroom - these are things I had to stumble around and find. When we disembarked in Nassau finding the exit on the ship was not marked. Finding the locations that sold specialty coffee required asking a cast member, who very kindly told us, but a few of the directions we did not understand due to his accent. The app for Disney parks is more user friendly by providing location markers and walking instructions. Because we could not put cast member compliments in the DLC app we added them to the Disney Parks app. Please implement some of the items from the parks to the DCL app.

Android

Apr 23, 2024

Not everything is on the app or the info is not correct( such as disembarking information)...I found it hard to navigate.

Disney Cruise Line Navigator - Product Description

Add even more magic to your Disney cruise! Download the newly enhanced Disney Cruise Line Navigator app and discover all the ways you can now use it—at home as well as on board!

When you’re at home and preparing to sail: Plan your ideal vacation, make payments, use My Online Check-In, explore and book activities, add our Protection Plan, ground transportation, change dining Seating and make special requests regarding dietary needs, accommodations for little ones, celebrations and more.

When you’re on board and sailing: Explore your ship from bow to stern with Deck Plans, learn about the ports you’ll be visiting with My Itinerary, easily view both favorite and booked activities with My Plans, and make the most of each day with access to your entire cruise schedule, which includes daily activities, entertainment listings and even restaurant menus. Plus chat with your friends, family and shipmates with Onboard Chat—one-on-one or in a group!

To use Disney Cruise Line Navigator, download the app and use it in many ways at home. Once you’re on board, simply connect to the ship’s Wi-Fi network—complimentary to app users only—and enjoy your cruise!

AT HOME

Get Ready to Cruise

· Retrieve your reservation so you can review details including required documents, make payments and more.

· Use My Online Check-In to fill out your cruise documents and register kids for youth clubs.

· Explore activities and entertainment.

· Book your favorite activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

· Keep or change your dinner Seating assignment.

· Add or edit Vacation Protection Plan and Ground Transportation.

· View your Air Transportation.

· Make Special Requests, including requests for special diets, accommodations for little ones, celebrations and more.

ON BOARD THE SHIP

Enhance Your Experience

· View onboard activities across your entire voyage.

· Plan your day, from shows to shopping.

· Review your ports of call and at-sea days.

· Read details about activities that interest you.

· Check menus before dinner—kids’ menus too—and easily access your dining schedule.

. Check out the latest offers and specials.

· Save favorite activities in one convenient list.

· View booked activities, including Port Adventures, Adult Dining, Onboard Fun, Spa & Fitness or Nursery.

· Find Disney Characters throughout the ship.

· For assistance, visit our new Help Center.

Know Where to Go

· Explore your ship deck by deck, from bow to stern.

· Find locations of the activities you want to do.

Stay in Touch

· Use Onboard Chat to stay connected to your family, friends and shipmates.

· While aboard your cruise, chat one-to-one, or with multiple friends and family members at once.

· Use our wide array of Disney emoticons to express yourself as you chat.

Download the Disney Cruise Line Navigator and get started!

Note: Onboard Chat requires you to provide your full name, stateroom number and birthdate in order to use it. Children should always ask their parent or guardian before using Onboard Chat. Control access by children with the permissions feature.

Children’s Online Privacy Policy: https://privacy.thewaltdisneycompany.com/en/for-parents/childrens-online-privacy-policy/

Your US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/

Do Not Sell or Share My Personal Information: https://privacy.thewaltdisneycompany.com/en/dnsmi

Want to improve your unitQ Score by 20% within 30 days?

All intellectual property rights, including trademarks and word marks, are the property of respective owners