60
fair

Disneyland® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
153 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
107 Reports
User Feedback
41%
iOS
107 Reports
59%
Android
153 Reports
Disneyland® - Latest Quality Issues
Android
Feb 17, 2024
Reservations and lack of human customer service is ridiculous.
iOS
Feb 17, 2024
Irritating you can’t use genie without ticket
I don't understand why you can't use the genie service without a ticket. We actually happen to be getting a special ticket from an employee so I don't have it in my possession but I want to plan my trip. Why isn't this allowed? How many people are trying to plan a Disneyland trip even though they are not going to the park…? No one. Change how the system works. That's my recommendation.
iOS
Feb 17, 2024
Language change
It should have language switching to be more practical.
iOS
Feb 17, 2024
He won't accept any cards.
It doesn't accept any card or payment method, I've already tried many times and I can't pay from the app
iOS
Feb 17, 2024
Not intuitive at all
Although the app functions, it takes over an hour and a few YouTube tutorials to even know how to use it. Very confusing and not intuitive at all. I have over 20years in the tech industry and I.T. I wired my entire house as a smart home with voice commands/automation and that was easier than trying to understand how to utilize this app. Layout and organization is horrendous.
iOS
Feb 17, 2024
App used to work wonderfully
The app used to work wonderfully around this time last year - right around July 2023 there must of been an update - soon after that all mobile ordering food and merchandise stopped working for me. Guest services has been unable to help past the ‘we will open a ticket' . Calling in has been unable to be successful either past the remove and re-install the app. For a Disney vacation holder and magic key holder and Disney world yearly visitor this just plainly is unacceptable- Disney what do we need to do to make our visits and use amenable?
iOS
Feb 18, 2024
The app is not practical at all
It is not designed to interact with the user
iOS
Feb 18, 2024
card
For domestic use, special cards, many interfaces are blacked when clicked in
Android
Feb 18, 2024
Navigation is awful. App bounces you to website with little integration
Disneyland® - Product Description
Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more!

Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit.
Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more.
Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more.
Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park! No e-tickets to print out.
Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations.
Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability).
View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service. Don’t forget to ask your Disney PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service. †
Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more!
Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you.
A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive!
 Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.
The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more.

*U.S. and Japan residents only.

**Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!

You’ll still need to show a valid Annual Passport card for Passholder discounts and more.

†Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.

Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.

This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.

Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases.

Terms of Use: http://disneytermsofuse.com/
Privacy Policy: https://disneyprivacycenter.com/
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
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