Quality degradation at Disneyland®  
Users report higher volume of Quality Issues than usual
42
poor

Disneyland® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
64%
Android
317 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
182 Reports
User Feedback
36%
iOS
182 Reports
64%
Android
317 Reports
Disneyland® - Latest Quality Issues
Android
Oct 23, 2021
Before I was able to find my tickets on the app now I can't find them.
Android
Oct 23, 2021
The Disney app is not reliable when I comes to the Que. We had received a notification for our group of 6 that we had a confirmation for Rise of the Resistance and shorty after it indicated there was not more reservation. Not a Good Experiance. So sad. Please fix the bugs asap. Our group drove all the way from Arizona to experience, Rise of the Resistance. The group was so sad.
iOS
Oct 23, 2021
Nobody answering phones or chat
I spent all day October 21, 2021 trying to reach somebody to answer questions about an upcoming trip and nobody is answering
iOS
Oct 23, 2021
Have link tickets
Been trying to talk to someone online & on the phone I have 2 tickets linked to my app & want to buy 2 more I can't get help. Your app support is horrible & so are your phone lines !!!
iOS
Oct 22, 2021
expected more from disney
app continually logs you out. then makes you request an emailed log in code to get back in. very frustrating when you're trying to check on your reservation for the virtual queue. get your act together disney.
iOS
Oct 22, 2021
QUEUE
How do you asvise people to join queue at 12 and not give us. Spot you should put 11:55 not 12 !!!
iOS
Oct 22, 2021
No response
There has been no response for 10 minutes shy of 4 hours. It is difficult to believe that this is as soon as possible
Android
Oct 22, 2021
The app routinely crashes when trying to do a mobile food order or anything else you would consider important
iOS
Oct 22, 2021
No customer service
Waited on the phone for 45 min and no one answered. After I was hung up on 4 times.
Disneyland® - Product Description
Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, see wait times, browse maps, locate Disney Characters appearing throughout the parks and much more!

• See Info in a Flash: See upcoming plans and relevant park info with your dynamic home screen feed.

• Check Wait Times: See attraction wait times for Disneyland Park and Disney California Adventure Park at a glance.

• Skip the Ticket Lines: Buy park tickets* with the app and show your barcode at the gate for admission when you first get to the park! No ticket booth lines to stand in or e-tickets to print out.

• Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations.

• Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants.

• View Disney PhotoPass® photos: Enjoy unlimited downloads of your photos taken by our professionally trained PhotoPass photographers at magical must have iconic locations and select attractions when you purchase PhotoPass+. Don’t forget to ask your PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service.†

• Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more!

• Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you.

• A Must-Have for Legacy Passholders: Passholders: Link your Legacy Passholder Discount to access your discounts at select dining and merchandise locations. Show your digital barcode when you arrive!**

• Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.

• The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more.

*U.S. and Japan residents only.

**Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!

You’ll still need to show a valid Annual Passport card for Passholder discounts and more.

†Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.

Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.

This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.

Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases.

Terms of Use: http://disneytermsofuse.com/

Privacy Policy: https://disneyprivacycenter.com/

Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/

“Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
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