66
poor

Disneyland® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
15 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
83%
Android
761 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
159 Reports
User Feedback
17%
iOS
159 Reports
83%
Android
761 Reports
Disneyland® - Latest Quality Issues
Android
Jun 29, 2022
App is confusing and hogs battery. BUT, for 30 bucks they will rent you a charger bank. Can't really do anything without this frustrating app, the food ordering is terrible and takes forever, I've tried to order at 4 and learned we couldn't get even Dole Whip till fter 8. The charge EXTRA for lightening pass on popular rides in ADDITION to the extra fee they already charge. The whole thing is just a frustrating mess designed to suck even more money off guests
Android
Jun 29, 2022
The new characters to pick from for your profile don't show up when selected. Also the app crashes somewhat often.
Android
Jun 29, 2022
It would be 5* if I didn't have to switch what park I was at every time I reopen the app
Android
Jun 28, 2022
It's... okay. However, it's bloated and hard to find things. Also purchasing anything through it is like trying to withdraw money through PayPal. You can do it. However, it'll take 15 minutes and you'll be feeling pretty frustrated after it's over.
Android
Jun 28, 2022
Not easy to navigate through. Would be nice to speak with a person. Ive been on hold over 2 hours. I have 5 pending transactions for 495 each on my credit cardsm
iOS
Jun 28, 2022
Customer service is nonexistent
The apps payment feature really works you have to go to the website for full functionality.Don’t even try to bother wasting your time and calling no one ever picks up they will just reroute you to use the chat feature within the app which never gets responded to either. Purchase tickets three hours ago it still says that the order is processing and have yet to receive my tickets.
iOS
Jun 28, 2022
Complicarse
I could not find the way about the fast pass
iOS
Jun 28, 2022
Unable to add credit card
Tried repeatedly to add a credit card without success. Card issuing company has no record of issue. Card works online and over the counter elsewhere. I’m not entering the card information incorrectly. I was able to add a different card. Unable to get help from Disney so that I can use my preferred card.
iOS
Jun 28, 2022
Worst app - the genie service is not at all clear
Very disappointed with the app. There is no way we can plan the visit based on the map.
Disneyland® - Product Description
Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, see wait times, browse maps, locate Disney Characters appearing throughout the parks and much more!

• See Info in a Flash: See upcoming plans and relevant park info with your dynamic home screen feed.

• Check Wait Times: See attraction wait times for Disneyland Park and Disney California Adventure Park at a glance.

• Skip the Ticket Lines: Buy park tickets* with the app and show your barcode at the gate for admission when you first get to the park! No ticket booth lines to stand in or e-tickets to print out.

• Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations.

• Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants.

• View Disney PhotoPass® photos: Enjoy unlimited downloads of your photos taken by our professionally trained PhotoPass photographers at magical must have iconic locations and select attractions when you purchase PhotoPass+. Don’t forget to ask your PhotoPass photographers for Magic Shots to add those extra shots only available from Disney PhotoPass® service.†

• Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more!

• Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you.

• A Must-Have for Legacy Passholders: Passholders: Link your Legacy Passholder Discount to access your discounts at select dining and merchandise locations. Show your digital barcode when you arrive!**

• Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.

• The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more.

*U.S. and Japan residents only.

**Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!

You’ll still need to show a valid Annual Passport card for Passholder discounts and more.

†Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.

Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.

This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.

Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases.

Terms of Use: http://disneytermsofuse.com/

Privacy Policy: https://disneyprivacycenter.com/

Your California Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-california-privacy-rights/

“Do Not Sell My Personal Information” Rights: https://privacy.thewaltdisneycompany.com/en/dnsmi
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