45
poor
DSB App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
5 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
63%
Android
57 Reports
57 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
33 Reports
33 Reports
User Feedback
37%
iOS
33 Reports
33 Reports
63%
Android
57 Reports
57 Reports
DSB App - Latest Quality Issues
Android
Apr 30, 2024
It is completely impossible to indicate one's age
Android
May 1, 2024
After updating it is impossible to log in!? Error message: "{"error":"invalid_request","error_description":"Missing/Invalid required parameters: DeviceId"}" Possibly because Play offered to install it on both my samsung. If that's a problem, the app should ask for my ID, ONLY when switching to use between phones. Several people have both a private and a work phone
Android
May 1, 2024
To my surprise, I don't see tickets that I bought through dsb.dk when I open the app, despite also logging into the app. I have been able to do this in foreign apps for trains.
Android
May 1, 2024
The money for the ticket was deducted but there is no ticket and the money was not returned. Support wrote that there was no payment. So where is my money?
Android
May 2, 2024
Usable, but no more than that. 5% more expensive than the Travel Card, and more cumbersome. Requires location to be turned on, i.e. high power consumption
iOS
May 2, 2024
Crashes on opening
After the latest update with check in in beta, the app crashes instantly when you want to open it.
iOS
May 2, 2024
What 'happened to DSB Orange?
You can no longer select DSB Orange (Free) in the app. Is it a mistake? No matter what day and time I choose on the Svendborg -> Slagelse route, the options are only: One-way, DSB'1 and Seat only.
Android
May 3, 2024
Can be used, but when there is no option in the app to mute sounds then it cannot get more than 2 stars. Can't understand why it has to make noises even though you've muted your phone with haptics and turned off notification sounds. Assuming it's because the sounds are set as media, which should further promote the ability to mute sounds in the app.
Android
May 3, 2024
Can't set up payment method. It says the card has expired (04/25)... same card works fine in my google wallet
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information. In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures. You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB. You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. It is possible to refund tickets and cards in the app following the current rules. If you experience errors in connection with the use of the DSB tickets and cards, please contact: DSB Customer Center Tel.: 70 13 14 15 You can also write: https://www.dsb.dk/kundeservice/ Open every day from 7AM-8 PM
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