49
poor

easyJet: Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at easyJet Airline Company Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
69%
Android
321 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
142 Reports
User Feedback
31%
iOS
142 Reports
69%
Android
321 Reports
easyJet: Travel App - Latest Quality Issues
iOS
Sep 24, 2023
Mr Lee walsh
Horrendous fees on top of what I thought was a good airline pathetic
iOS
Sep 24, 2023
Ridiculous
The system is so totally ridiculous it is not user friendly it is extremely slow. And for some ridiculous reason it will not accept my passport number so I have to go through the website then try and get the checked in itinerary back on the app then into my wallet as the web version does not allow this either. The whole thing is so irritating you want to throw it across a room. And I have to use it often so it is always frustrating!!!!!!
Android
Sep 24, 2023
App is a bit of a scam. They try to sell you the more expensive options with baggage and seating at the start of the process, but if you go further into the booking, you do get the option of booking just cabin bags without upfront seats, speedy boarding and hold luggage. My 1st attempt at booking came to £685 but after I did the booking that I required, it came down to £430.
Android
Sep 25, 2023
"unknow error occurred" every time I try to see available flights that match my criteria
Android
Sep 25, 2023
It makes checking in very quick and simple but the marketing and notifications are too aggressive and even if I do click on one to read it, it fails to show me the message in the app. Who wants 5 or 6 inappropriate notifications on the travel days of your holiday?
Android
Sep 25, 2023
I never received the 120 pounds voucher that easyJet retained when I cancelled my holiday.
Android
Sep 25, 2023
disgraceful service
Android
Sep 25, 2023
painful to use
Android
Sep 25, 2023
Constantly get a message of "an unknown error occured" when trying to search flights. The app is dreadful now unfortunately
easyJet: Travel App - Product Description
TOP TIP! PASSWORDS AND ACCOUNTS
If you’re having trouble signing in or accessing your account on the app, your password may have expired. Follow these steps to reset your password:
1. On the easyJet app Home Screen menu, click the 'Reset password' link and enter the email address you used to register.
2. We'll send you an email to that email account with instructions on how to reset your password.
3.  You can now use your new password to sign in. Note that if you are currently signed into the app, you must sign out and then sign back in with the new password so that you can be reauthenticated

Wherever you’re going, take us with you.
Search, book and manage your flights all from the palm of your hand.

SEARCH & BOOK CHEAP FLIGHTS – Booking a trip to your favourite European location has never been easier with the easyJet app. You can also use Apple Pay or a saved payment card to check out swiftly and securely.

MANAGE FLIGHT BOOKINGS - Keep track of your easyJet flight bookings all in one place. Change your flights, manage delays and disruption, plus add seats, baggage, sports equipment and more.

EASYJET HOLIDAYS BOOKINGS – Add your easyJet holiday booking to get instant access to all the information you need for your package holiday, including hotels & accommodation, airport transfers and other important information. You can also view your holiday countdown to build the holiday excitement. 

CHECK-IN – Scan your passport with your phone camera to add your details and check-in faster than ever before. 

MOBILE BOARDING PASSES – Use your mobile boarding pass to travel through the airport quickly, speed up boarding and reduce paper waste. You can store up to eight boarding passes per flight, which will be available offline, so you'll not need a data connection. For even more convenience, you can also save your boarding passes to Apple Wallet. Visit https://www.easyjet.com/en/mobile-app/mobile-boarding-passes for more details.

FLIGHT TRACKER – Track your plane's location in real-time. Plus, check the latest arrival and departure information with live updates direct from easyJet’s Control Centre. You also see your plane’s journey, live in the air, with the addition of the FlightRadar24 map. 

FLIGHT NOTIFICATIONS – We'll notify you of any important flight changes as soon as we know, remind you when it's time to check-in, tell you your boarding gate and inform you of your baggage reclaim belt. 

TRIP WIDGET – Wherever you’re going, we'll be with you every step of your journey. Whether it’s a reminder to check in, check your baggage allowance or download your boarding pass, we’ll let you know. 

TRIP ANCILLARIES AND PARTNERS – Manage your extras all in one place. Easily add excursions, insurance, car hire, and parking to make your trip seamless. Plus, save money by purchasing in-flight vouchers in advance or even pre-order onboard products from our Bistro and Boutique range. 

VOICE SEARCH – Why not try our voice search feature to search for your next flight? Using the latest voice recognition technology you can find flight options by simply saying the destination, dates of travel and airports you want to fly from - all completely hands-free, making booking a flight easier and more accessible. 

LOOK & BOOK – Seen a photo of your perfect holiday destination but don't know where it is? You can now search for a flight using just a photo! Simply upload a screenshot of your ideal destination and we'll tell you where it is and which flights will get you there!

CABIN BAG SIZER – Our handy bag sizing tool uses augmented reality to check whether your cabin bag fits within the maximum dimensions to take on board.

ADD TO SIRI – Create a Siri shortcut directly from your Itinerary screen to view your trip quickly and easily anytime.

ACCESSIBILITY – Our app works with your phone's screen reader functionality to audibly describe what is featured and happening on each screen, making your booking and trip management navigation easy and simple.
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