EasyJet
EasyJet at a glanceEasyJet (Travel) has a unitQ Score of 29 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 4 points from 25 in the previous 30 days. The score draws on 63 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Refund Request Rejected.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 4 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 27 % 17 Reports
- Android
- 73 % 46 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
EasyJet29
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- AccountPaymentRefund Request Rejected
- ApplicationStabilityFails To Launch
- AccountSubscriptionSubscription Too Expensive
About EasyJet
What is EasyJet?
The EasyJet app is a mobile application designed to help travelers book flights, manage their bookings, and check flight statuses easily. It provides a user-friendly interface, making it simple for users to plan their trips with EasyJet.
Is EasyJet safe?
The EasyJet app generally presents some safety concerns, especially for younger users. Issues like potential high fees for booking mistakes and complaints about poor customer service have been noted, which could lead to frustration. However, EasyJet is regulated under strict European safety standards, indicating a solid operational background combatting major safety issues overall.
Who owns EasyJet app?
The EasyJet app is owned by easyJet Airline Company Limited. This company is responsible for the development and maintenance of the app, which is used for booking and managing flights.