Quality degradation at Emirates  
Users report higher volume of Quality Issues than usual
78
fair

Emirates | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
190 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
35 Reports
User Feedback
16%
iOS
35 Reports
84%
Android
190 Reports
Emirates - Latest Quality Issues
Android
Dec 1, 2022
When he arrived at Dubai airport nobody speaks Spanish... How do I ask for help? To take the flight? The posters are not understood.
Android
Dec 1, 2022
A disjointed experience that has gotten worse. I'm using dark them on my phone but seems the app wasn't tested for dark theme contrast so unusable screens. Redirects to Web pages which are not optimised for mobile. Trying to reset my password but doesn't allow me to enter more than 10 characters in the email field. Do the app and web teams actually speak to each other? Very poor. Last update was not tested adequately it seems. Try again.
Android
Dec 3, 2022
What a terrible app. Can't even book a flight, let alone do anything else!!
iOS
Dec 3, 2022
Password Reser never works
I have been trying to reset my password, but the space to enter your email is too short. It won't accept more than 11 characters hence I was never able to resent the password! Shame!
Android
Dec 3, 2022
Its does not work when you need it to. Ahead of my flight the app is down, password renewal does not work. With Emirates scaling down their call centre availability haveing a disfunctional app does not help.
iOS
Dec 4, 2022
Does not serve its purpose
Works very poorly, does not serve its purpose as it is almost impossible to purchase tickets through the app. I am using the app for over 8 months and was able to purchase the tickets through the app once or twice, in the rest cases after I press submit the payment the app starts to proceed for ages and at the end nothing happens, tickets are not bought (no bank transaction happens), wasted time and always I have to input the same information. I stopped even trying to use app for buying the tickets as it is very time consuming (even Apple Pay is not in the app) and at the end of all the struggle the payment does not proceed so I have to use other service as. I updated the app many times, does not help.
Android
Dec 4, 2022
India is not listed in the country issuing visa
iOS
Dec 4, 2022
It does not persist the information added
After I added the passport details and saved , it showed them as ‘Complete' in green but when I came to home page, it shows Incomplete and all the details are blank.
Android
Dec 5, 2022
Useless. What is the purpose of the app when it is not possible to book a trip? (Neither on phone nor tablet).
Emirates - Product Description
Explore the world your way with the personalised Emirates App for iPhone and Apple Watch. 

1. SEARCH AND BOOK YOUR NEXT GETAWAY
Search for flights to over 150 destinations around the world, and complete your entire booking through the app.

2. MANAGE YOUR TRIP ON THE GO
Choose your meal and seat preference, and add services such as Chauffeur-drive. It’s easy to update your details, and you can view your full itinerary at any time - even when you’re offline.

3. DOWNLOAD YOUR BOARDING PASS
Check in online and download your boarding pass. You can print it, or send it to your phone via SMS or email to use it as a digital boarding pass.
On The Emirates App for iPhone and iPad you can download your boarding pass directly to Wallet.

4. GET REAL-TIME FLIGHT UPDATES
We’ll send you real-time information about your check-in, departure gate, boarding time, baggage belt and more, straight to your personal device. Tailor the app to your needs by choosing which notifications you want to receive.

5. GET THE MOST OUT OF EMIRATES SKYWARDS
Explore ways to earn and spend your Skywards Miles directly within the app. Enjoy easy access to information about your tier status, benefits and Skywards Miles balance, and manage your account wherever you are.

6. THE EMIRATES APP FOR APPLE WATCH 
Get live travel updates at a glance. The app reminds you when it’s time to board, lets you know if there’s a change to your flight and tells you where to pick up your bags when you land – all without you reaching for your phone.
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