68
poor

Enterprise Rent-A-Car | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
136 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
23 Reports
User Feedback
14%
iOS
23 Reports
86%
Android
136 Reports
Enterprise Rent-A-Car - Latest Quality Issues
Android
Oct 22, 2021
If I could rate them any lower i would!!! My car is in getting fixed, the insurance uses enterprise for there insurance rentals. I had to wait an extra 2 days to even get a car only to find out I can't pick up my rental because they require a major credit or a major debit card and I have rented from them before but now they won't accept my form of payment. They should be turned in to the BBB asap!!!
Android
Oct 19, 2021
What happened? This app used to be great. Now it won't even load. I can't pull up my reservation or book a new one. Kind of defeats the purpose of it.
Android
Oct 18, 2021
Still takes an unacceptable amount of time to load and search for reservation. When you select a pick-up time the drop-off time automatically sets to two hours overs a full 24 hour cycle as though the app is trying to trick you into paying for an extra day. Many updates but both of the above issues remain unresolved.
iOS
Oct 17, 2021
ADDRESS_REMOVED
Wrong location on the map, took 15 mins to find the place, reservation for 5:30 pm but no car available that i booked for. Also charging price of standard car and giving me a compact, instead of upgrade. Rude behaviour.
iOS
Oct 15, 2021
Enterprise Invalid Locale
This app is horrible. It never seems to work and it gives me an invalid locale code. I can't even sign in to my account due to this error. I thought it was the phone so I changed iPhones to the newest one and still having this code appear. Is anyone experiencing this?
Android
Oct 15, 2021
Terrible App! Does not work. Never loads correctly. Randomly closes with out errors, then makes you login again... Or attempt too, because it won't let you simply login most of the time.
iOS
Oct 15, 2021
Complete junk
A horrible useless app. You can't browse for prices or cars. You have to choose a pick up date. I chose 930 today. It says we have no car at it that location, pick another. It brings up a blank map with no locations. Garbage.
Android
Oct 14, 2021
I've been renting with your company for 2 and half years and brought 2 purchase vehicles and your company never gave a discount nothing reap off my rates should be way lower by now even a month free something for my faithful service
Android
Oct 12, 2021
App is always slow and constantly needs to be restarted. Reservations also disappear sometimes then I have to dig through my emails for the confirmation number.
Enterprise Rent-A-Car - Product Description
It's never been easier to rent a car from your mobile device. The Enterprise Rent-A-Car App is your free personal assistant for all things car rental. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. Stay signed into your Enterprise Plus® account to make reservations even faster, plus earn points toward free rentals.

Additional car rental app features include:
Make a reservation 
Find rental locations near you for your upcoming travel, narrow your search with location and vehicle filters, and save rental details to make future reservations even faster.

Access all your car rentals in one place
Easily view the details of your rental car and trip to reference pick-up or drop-off times, your current rental car information, directions back to your rental location, and more. 

Manage your Enterprise Plus® account
Earn points for your upcoming travel, view your reward points balance, update your account details, and redeem points toward free rental days.

Get help when you need it
Contact roadside assistance or 24/7 customer support for help during your trip, and look up your rental location details including phone number, address and directions.

Favorite a location
Visit a rent a car location frequently? Make it a "favorite" to quickly access the information you need or book your next rental car.

Enterprise is there when you need us. And now we're making it even easier to experience the benefits of Enterprise from your mobile device.

By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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