Quality degradation at Enterprise Rent-A-Car  
Users report higher volume of Quality Issues than usual
63
poor

Enterprise Rent-A-Car | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
87%
Android
144 Reports
iOS unitQ Score
iOS User Feedback
13%
iOS
21 Reports
User Feedback
13%
iOS
21 Reports
87%
Android
144 Reports
Enterprise Rent-A-Car - Latest Quality Issues
Android
Jun 17, 2021
Prices changed when I made my reservation on the app, due to a slight change in the time frame of the return, charged me another day, and the vehicle was returned by end of day as I requested. Charged me more than orginally said. At this time, I would not rent from Enterprise in the near future. I would've rented from them a few more times this year, but after this, no partial refund, no credit, nothing, so it tells me they dont care if they lose customers. Be weary of the reservations you make.
Android
Jun 16, 2021
3 times i reserved car and all 3 times they called me and told me they dont have any cars and im on waiting list, and still no body call me to let me know whats up...
Android
Jun 15, 2021
I received emails for a free upgrade but in the last 3 times I have tried to get it there are "no deals available in my area". Either do what you say in the emails your sending me to ky location or stop sending the emails. This is horrible business.
Android
Jun 15, 2021
Incredibly slow. It has to be restarted multiple times for anything to load. The website is just as bad.
Android
Jun 15, 2021
Funny how they dont tell you about the $300 deposit fee untill you get there. Read the finer print i guess.
Android
Jun 14, 2021
I have the app on my phone and every time I go to make a reservation it logs me out.then it makes me redue a new password everytime.please fix this
Android
Jun 13, 2021
Can't even click anything in the app. Not my phone because it's a Samsung S21 Ultra, so I blame the app. Tried on different internet connections as well
Android
Jun 11, 2021
When I try to access the app it constantly buffing, it seems to never want to pop up so I can use it
Android
Jun 11, 2021
This app is wack I made a reservation and 2 hrs before picking up the rental they called me to say they rented my reservation in city of industry puente hills 😑
Enterprise Rent-A-Car - Product Description
It's never been easier to rent a car from your mobile device. The Enterprise Rent-A-Car App is your free personal assistant for all things car rental. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. Stay signed into your Enterprise Plus® account to make reservations even faster, plus earn points toward free rentals.

Additional car rental app features include:
Make a reservation 
Find rental locations near you for your upcoming travel, narrow your search with location and vehicle filters, and save rental details to make future reservations even faster.

Access all your car rentals in one place
Easily view the details of your rental car and trip to reference pick-up or drop-off times, your current rental car information, directions back to your rental location, and more. 

Manage your Enterprise Plus® account
Earn points for your upcoming travel, view your reward points balance, update your account details, and redeem points toward free rental days.

Get help when you need it
Contact roadside assistance or 24/7 customer support for help during your trip, and look up your rental location details including phone number, address and directions.

Favorite a location
Visit a rent a car location frequently? Make it a "favorite" to quickly access the information you need or book your next rental car.

Enterprise is there when you need us. And now we're making it even easier to experience the benefits of Enterprise from your mobile device.

By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
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