Quality degradation at Enterprise Rent-A-Car  
Users report higher volume of Quality Issues than usual
76
fair

Enterprise Rent-A-Car | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
Work at Enterprise Holdings, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Enterprise Holdings, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
82%
Android
193 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
42 Reports
User Feedback
18%
iOS
42 Reports
82%
Android
193 Reports
Enterprise Rent-A-Car - Latest Quality Issues
Android
Aug 18, 2022
Enterprise has went down over the years why do you have to pay for the whole God damn rental if you're in a car accident and your insurance is paying for it and then they charge your credit card without calling you and letting you know are showing you any document saying that they're printer is down or the computers down I would not recommend you if anything I was to you
Android
Aug 18, 2022
Enterprise only one and a quarter star in my account when I signed up for the contract it doesn't say when I'm in a car accident that I have to pay for balance into the car accident agent insurance pay for it they have took several amounts out of my account without allowing me to know it and then refuse to send me information or a phone call last time you will hear from me I will not recommend you to no one if I do recommend you it would not be to rent a car
Android
Aug 17, 2022
I had a hard time changing pick up places. It wS difficult to do.
Android
Aug 15, 2022
I have been renting from enterprise for a long time actually they are the only car rental that I use but I hate the app it's unreliable and never works correctly.
Android
Aug 14, 2022
App is great but Enterprise people are awful. If you are not an US citizen, they will refuse to give you a car and they even made me cancel the reservation with a cancellation fee after making me to go back home to get my passport. Customer care is just a joke they just say "Sorry, we have stringent policies". They ruined my weekend at expense of losing money for nothing I did wrong
Android
Aug 13, 2022
It said I could just go to my car but that not the case!
Android
Aug 11, 2022
I had 2 incidence. I went to pick up a car and there was not a car to be picked up. I was eventually able to get a vehicle later that day but it was a full size truck. I travel for work ... gas prices are high and it was not affordable. The second time I reserved a convertible for my birthday. E called and said they would not have one...then called and said they did got there and the car needed maintenance...so no convertible...I reserved through app.
Android
Aug 10, 2022
Does not guarantee vehicle will be available when time/date to pick up
Android
Aug 7, 2022
By phone I booked a car and then left me waiting and when I contact them it turns out that there was no availability. I was never able to log in to the app. Outrageous.
Enterprise Rent-A-Car - Product Description
It's never been easier to rent a car from your mobile device. The Enterprise Rent-A-Car App is your free personal assistant for all things car rental. You can easily view or modify upcoming reservations, get directions to a rental branch, call roadside assistance, or find a rental car for your next trip at one of our 7,800+ worldwide locations. Stay signed into your Enterprise Plus® account to make reservations even faster, plus earn points toward free rentals.

Additional car rental app features include:
Make a reservation 
Find rental locations near you for your upcoming travel, narrow your search with location and vehicle filters, and save rental details to make future reservations even faster.

Access all your car rentals in one place
Easily view the details of your rental car and trip to reference pick-up or drop-off times, your current rental car information, directions back to your rental location, and more. 

Manage your Enterprise Plus® account
Earn points for your upcoming travel, view your reward points balance, update your account details, and redeem points toward free rental days.

Get help when you need it
Contact roadside assistance or 24/7 customer support for help during your trip, and look up your rental location details including phone number, address and directions.

Favorite a location
Visit a rent a car location frequently? Make it a "favorite" to quickly access the information you need or book your next rental car.

Enterprise is there when you need us. And now we're making it even easier to experience the benefits of Enterprise from your mobile device.

By clicking on "Install", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Enterprise Rent-A-Car or its third party providers.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners