86
good

Eurostar Trains | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
29 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
66%
Android
45 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
23 Reports
User Feedback
34%
iOS
23 Reports
66%
Android
45 Reports
Eurostar Trains - Latest Quality Issues
iOS
Nov 18, 2022
Impossible to scan ticket when near NFC reader
At the moment when a ticket is in the screen that needs to be scanned it will still show Apple wallet as soon as the phone is held above an NFC sensor. This means that for some ticket gates the ticket isn't visible anymore and it's impossible to scan the ticket. Would be great if the app could disable showing Apple wallet/the NFC reader while a ticket is on the screen
iOS
Nov 19, 2022
Payment section bug
The Apple Pay option didn't work. The PayPal option asked for my PayPal password which is not normal, and I didn't feel comfortable entering my PayPal password in the App. Fortunately the credit card payment option was fine. In every other respect it was a good experience booking the ticket.
Android
Nov 19, 2022
App is terrible, doesn't work properly
iOS
Nov 20, 2022
Useless
Train times are not accurate so don't rely on this app to keep you updated with the correct departure of your inevitably delayed train.
iOS
Nov 22, 2022
Horrible oversight
I only use Eurostar for business travels therefore getting clear receipts for expense claims later is very critical. This app has a strange bug where, shown within the app, the receipt looks normal but the moment you decide to share it by email the payment method (in my case PayPal) gets replaced with a word ‘refund'. My accountant got completely confused by this and of course it took me a while to work out this mystery. This is a major oversight and needs to be rectified immediately.
Android
Nov 24, 2022
Does not work my account is blocked when I just created it. I changed my MoP 3 times but still nothing
iOS
Nov 28, 2022
Change of ticket
Unable to pay for ticket change. The payment module of the app often bugs. It really is a poor quality application.
Android
Nov 28, 2022
The time to get my membership number that is not filled automatically, the reservation that had not automatically filled this field disappeared, so I redo the order and am assigned an increase of more than 20 euros at the bottom words 😡 next time I will rent a car and make the trip with more respectable carrier. This is a disgrace!
Android
Nov 30, 2022
Trip ended for 4 days and still no receipt, nor history in "past trips".
Eurostar Trains - Product Description
Introducing your essential travel companion: the Eurostar app. 

From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. 

And it’s available in English, French and Dutch.

Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands.

Here’s what the app lets you do:

Book tickets to over 100 destinations 
It’s quick and easy to book tickets. And it’s a doddle to pay for them using Apple Pay or PayPal. 

Quick access to your mobile tickets 
Save time and trees. Store your tickets in the app or in Apple Wallet ready to scan at the ticket gates.

Manage your bookings on the go 
Plans changed? No problem. Change your journey dates, seats or travel arrangements with just a few taps.

Live train times and travel alerts
Get real-time updates about the status of your train.

Manage your Club Eurostar membership
Access exclusive discounts and benefits using your digital membership card. 

Check your points balance or spend your points. 

Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. 

Let us be your travel guide…
Essential destination guides and travel maps

Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. 

You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip.

The best offers and deals straight to your phone
Be the first to know about new Eurostar promotions with our offers notifications. 

Eurostar has changed the way people travel from the UK to Paris and Brussels forever. 

We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. 

Hop on our trains for a spot of people watching in France. Head to Belgium and enjoy its unique mix of old-world grandeur and modern charm. Or wander the canals and take in a bit of culture in the Netherlands. Fancy a quick holiday with some sunshine? Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. 

Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from.

We’re continuing to update the app with more features, so we’d love to hear what you think of it and how we can make it even better. If you have any comments or suggestions, please use the feedback form in the app. Merci.
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