69
fair

Express Scripts | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
68%
Android
125 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
59 Reports
User Feedback
32%
iOS
59 Reports
68%
Android
125 Reports
Express Scripts - Latest Quality Issues
Android
Mar 23, 2024
Hard to navigate at times. Can't manually change delivery date all the time.
Android
Mar 23, 2024
Error logging in... Error recovering. .. its pretty much a digital paperweight
Android
Mar 23, 2024
I hate the double layer of protection during login. And I hate that in our family account I can't see my kids names and the names of the prescriptions!!
iOS
Mar 24, 2024
Medications Not Available
Express Scripts has had several issues with my medications for nearly a year now. They don't have the necessary inventory on hand to fill prescriptions. Because of that they, of course, won't ship them. Their resolution to this problem is to offer commercial authorization at local pharmacy's. However, that solution creates a situation where the additional financial responsibility is put on the customer by charging a higher rate for smaller quantity prescriptions. The commercial authorization then places the onus on the customer to to deal with their bureaucracy to process a prescription that they should have. They offer no assistance with this issue. A year ago there were never any issues and their customer service was world class. Now, their customer service is awful and they don't care. It seems like chasing profits is more important than their customer needs and service. They offer no explanation as to what their issues are. “Just deal with it.” If I could change service providers I would.
iOS
Mar 25, 2024
Good app
Used to be a perfect app. Then they “improved” it. Now it is an aggravation to use. Still it gets the job done and is easier than driving to a pharmacy. Now, you can only see one prescription at a time, and every time you put one in your cart or order it. It refreshes the page and goes back to the top, and you have to scroll down through the same prescriptions over and over again until you find the next one you want to order. it takes three times as long to order two or three prescriptions than it used to take. At one time you could see a page of prescriptions at a time and therefore you were able to click on the ones you wanted then check out and be done with it. Since they “improved” it, you are required to go back-and-forth and back-and-forth and back-and-forth to try to find out where you were in the process. As I said, it's an aggravation.
iOS
Mar 26, 2024
ObscureScripts
This app and its web based clone must be coded by the very same people that coded and launched the obama care website. There are more bugs here than there are german cockroaches in new york city.
iOS
Mar 26, 2024
Beware stay away
Beware of express scripts. Everything is miss leading and will cost you more They always have an excuse as to why they can't resolve anything. No customer service or customer satisfaction!!!! Stay away and save yourself money and time Will never use this service or app again
Android
Mar 26, 2024
Bad user interface and extremely poor customer service. I had an issue where I was supposed to be getting 3 inhalers every 3 months but they were sending me 1 a month. When I called them the woman said it's $50 for one inhaler or $50 for 3 and I couldn't be reimbursed because, even though I'm new to express scripts, I had already approved 2 inhaler orders. I have ADHD im not good at staying on top of paperwork and I shouldn't have to assume a pharmacy charges the same price for 1 inhaler as 3.
Android
Mar 27, 2024
Easy to order but not very up to date with status OR ANY ISSUES !
Express Scripts - Product Description
Managing your medicine is easier when our app does it for you. 
 
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
 
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.

Whatever you’re looking for, find it faster on the Express Scripts mobile app. 

•	Order refills for you or your family
•	Track orders
•	Start automatic refills
•	Access ID card
 
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. 

This app and/or some if the features described may not be available for all plans or benefit types.
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