Quality degradation at Express Scripts  
Users report higher volume of Quality Issues than usual
68
poor

Express Scripts | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
147 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
36 Reports
User Feedback
20%
iOS
36 Reports
80%
Android
147 Reports
Express Scripts - Latest Quality Issues
iOS
Nov 30, 2022
Tool is not flexible.
This app is very primitive. It only lists available prescriptions with simple actions to order or set automatic renewal. It lists my other prescriptions with no actions allowed. Cannot ask to transfer to express scripts. Does not tell me what I can do such as contact pharmacy or doctor just lists them.
Android
Nov 30, 2022
Refills seek to be setup without input from client
Android
Dec 1, 2022
It won't let my join. Keeps saying record not found
Android
Dec 1, 2022
Good app. Does not support secondary insurance. Makes things more expensive.
iOS
Dec 2, 2022
Hard to deal it’s
Can't seem to get the same service as local pharmacy. Want a 90 day supply as written by physician. They send a 10 day supply of a non-narcotic medication. Forced to use due to Medicare changes on neighborhood pharmacy as not being an “in network” provider. Unhappy with customer service not filling doctors order.
iOS
Dec 2, 2022
Horrible companies make horrible apps
If I wasn't forced to use this borderline criminal company by my insurance, I would avoid them like the plague. The app is almost as bad as their customer service. If I did my job as terribly as they do, I'd be fired. Prescription sent on May 16th, it's now the 27th and I'm STILL waiting for it. HORRIBLE company. UPDATE: 90-day prescription last ordered on 8/23, it is now 12/2 and they're telling me it is too soon to process? HOW?!? Express Scripts is borderline CRIMINAL with their substandard practices!
Android
Dec 2, 2022
Takes a while to ship so make sure you place your orders 2 to 3 weeks in advanced and double check for some medications can not be auto sent you have to go into the app or online to get them. App get a little confusing but customer service can help with whatever you need. Please be careful also with having a card on file and watch prices of medication. Most of all the medications are an amazing deal and worth using express scripts.
iOS
Dec 3, 2022
Can’t get it right
I moved and don't see Dr Bynum any longer. I advised Express Scripts of this in May of 2022. Also advised of o My my new doctor, Christian Baker. To date 12-3-2022, you continue to sent messages and refill requests to my previous doctor,( Bynum) please correct this . It's really a simple ask. Get it right
Android
Dec 3, 2022
Don't use this company if your health matters. I can't believe I'm about to kill myself over a company called express scripts bc they can't refill my prescription on time
Express Scripts - Product Description
Managing your medicine is easier when our app does it for you. 
 
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
 
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.

Whatever you’re looking for, find it faster on the Express Scripts mobile app. 

•	Order refills for you or your family
•	Track orders
•	Start automatic refills
•	Access ID card
 
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. 

This app and/or some if the features described may not be available for all plans or benefit types.
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