86
good

Express Scripts | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
156 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
47 Reports
User Feedback
23%
iOS
47 Reports
77%
Android
156 Reports
Express Scripts - Latest Quality Issues
iOS
Feb 11, 2024
New format way too confusing and difficult.
The new format is way too confusing and difficult. Sometimes you can't tell if they won't ship it or if you have to jump through hoops to get a medicine. I've been waiting for about a month for them to determine if the insurance covers a specific prescription. I can't tell if I'll ever get it.
Android
Feb 11, 2024
Most difficult app who doesn't put a thumb wheel to set your date of birth...you have to click through EVERY YEAR TO GET TO YOUR BIRTH YEAR....RIDICULOUS...do not even attempt to use this app...if they handle your scripts like they designed this app...you're in a deep trouble...run away
iOS
Feb 12, 2024
Kicked off app
This kicked me out during my data entry!
iOS
Feb 13, 2024
Terrible app and terrible company
App doesn't work half the time and I need to login on a computer to accomplish what I need. Company itself is even worse. Push to buy from them with incessant calls, letters and email and they NEVER have the medications in stock. Hate my company uses this garbage company.
iOS
Feb 16, 2024
Home delivery headaches
I persoanlk have over 20 years estimated of using home delivery. The Headaches of having a preferred mail order are countless, but Express Scripts takes 1st place by first not allowing pharmaceutical coupons for specialty medications with no generics. Poor customer service and no real idea of how to use a coupon system for expensive medications.
iOS
Feb 16, 2024
WTH?
I'm sitting here looking at the label on the last refill of a prescription (12/05/23), which says I have one more refill before 11/27/24, yet your site says I have 0 (ZERO!) refills remaining.
iOS
Feb 17, 2024
They need to train patrons how to purge meds from their system.
Frustrated that you have to wade through a bunch of outdated prescriptions to reorder. Also challenging to remember dosage / doctors and dates.
Android
Feb 18, 2024
I can never receive my prescriptions on time.
Android
Feb 19, 2024
Won't take my 2FA code. The app is useless after updating.
Express Scripts - Product Description
Managing your medicine is easier when our app does it for you. 
 
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
 
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.

Whatever you’re looking for, find it faster on the Express Scripts mobile app. 

•	Order refills for you or your family
•	Track orders
•	Start automatic refills
•	Access ID card
 
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. 

This app and/or some if the features described may not be available for all plans or benefit types.
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