80
fair

Express Scripts | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Express Scripts? Unlock additional insights
Android unitQ Score
Android User Feedback
76%
Android
145 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
45 Reports
User Feedback
24%
iOS
45 Reports
76%
Android
145 Reports
Express Scripts - Latest Quality Issues
iOS
Aug 16, 2022
Honestly
The automated prompt messages take forever just to get a hold of customer service. Secondly, if I have a credit card on file for the purpose of payment for medication, then stop requiring me to call to verify the very same form of payment. If I wanted automatics refills and billing I would've signed up for it. On a positive note, every time I have spoke with a CS rep it has been a very positive experience and very helpful. If it's not broke don't try to fix it. Stop trying to make me sign up for automatic refills by making me call to verify payment method, please! It's so annoying!!!
iOS
Aug 14, 2022
Auto refill doesn’t auto refill
No matter how many times I try, auto refill is ignored.
iOS
Aug 14, 2022
Very good
We love it very useful. Why not 5 stars? Ordered a free CoVid-19 kit and was sent via ups then to usps but test kits were never received. Wanted to inform this company that we didn't got the kits no other option except to call their number. No email no chat with a representative. No that accessible.
iOS
Aug 13, 2022
Notifications
It would be nice to be notified at least 14 days in advance of refilling any prescription whether it be auto refill or not. Three months goes by fast and as you get older you forget and medications change more frequently. We have received prescriptions that we no longer used at a costly expense to us because we were not notified early enough to cancel. Our auto refills get sent then we receive a notification. Not good Express Scripts.
Android
Aug 12, 2022
Trying to pay my bill. App always wants to update.
iOS
Aug 12, 2022
iDUNNAMES!
Very poor delivery service. I'm not pleased with their service
Android
Aug 11, 2022
It keeps saying I need to update then it won't
iOS
Aug 11, 2022
Refills
Big problems with refills and Dr.’s office communication. Also, staff does not communicate well with the pharmacists. The right hand definitely does not know what the left hand is doing. One prescription took a minimum of 7-10 calls to complete.
iOS
Aug 11, 2022
Don’t send consistently
For the past few years they still can’t get it right we use good rx because express is so unreliable we r forced to go without medicine and it’s too dangerous !
Express Scripts - Product Description
Managing your medicine is easier when our app does it for you. 
 
The newly designed Express Scripts app lets you easily and quickly find everything you need for your medicine. It’s like having a knowledgeable pharmacist in your pocket.
 
Find a preferred pharmacy, refill your prescription and check your order status—anytime, anywhere.

Whatever you’re looking for, find it faster on the Express Scripts mobile app. 

•	Order refills for you or your family
•	Track orders
•	Start automatic refills
•	Access ID card
 
You must have an Express Scripts prescription benefit plan through your health insurance or plan sponsor to use this app. 

This app and/or some if the features described may not be available for all plans or benefit types.
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