First Bus
First Bus at a glanceFirst Bus (Travel) has a unitQ Score of 41 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 6 points from 35 in the previous 30 days. The score draws on 113 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Location Incorrect and Force Closing Or Crashing.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 6 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 24 % 27 Reports
- Android
- 76 % 86 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
First Bus41
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLocationLocation Incorrect
- ApplicationStabilityForce Closing Or Crashing
- ApplicationStabilityFails To Launch
- Customer Support & SuccessConductNo Response or Help Received
About First Bus
What is First Bus?
The First Bus app is a mobile application that helps users plan their journeys using First Bus services. It provides real-time information on bus schedules, ticket purchases, and route planning to make traveling easier and more convenient.
Is First Bus safe?
The First Bus app offers basic safety measures, like data encryption and the ability for users to delete personal info. However, it collects sensitive data such as location and personal information. Users, including younger audiences, should note that the app has reliability issues with live tracking and ticket management, which may lead to confusion and frustration.
Who owns First Bus app?
The First Bus app is owned by FirstGroup plc, which is a major transport operator in the UK and North America. First Bus operates as a division within FirstGroup.