Quality degradation at Fly Delta  
Users report higher volume of Quality Issues than usual
42
poor

Fly Delta | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
50%
Android
163 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
163 Reports
User Feedback
50%
iOS
163 Reports
50%
Android
163 Reports
Fly Delta - Latest Quality Issues
Android
May 12, 2021
Used to work...but not anymore. Keeps telling me there is a problem trying to login, then I have a continuous spinning circle stating it's logging in...which it never does.
Android
May 12, 2021
What happened? This app used to work very good. Now it just errors out everytime.
iOS
May 12, 2021
Impossible
Try calling delta to fix a problem. Over three hours on hold. Try emailing delta to fix a problem. No answer for three days. Horrible horrible horrible
iOS
May 12, 2021
Terrible
Can't get ahold of anyone for help. There's no call back option!
Android
May 11, 2021
Glitchy. Problems that should have been fixed by now. Repeat problem... Check in for flight constantly hangs up, wont complete. Just hangs up trying to verify and never moves onward. So i check in online with chrome and it says it is already completed. At airport, there is no boarding pass in app... i have notification that check in and boarding pass available, but it is no where to be found. Holding up the security line trying to find what should be right there but not.
Android
May 11, 2021
Was great now just gets stuck loading when trying to check in to be able to view boarding passes. UPDATE: After uninstalling/reinstalling app seems to work. A bit annoying still.
Android
May 11, 2021
I hope I never have to fly Dekta again. Vacation ruined. Flight attendants very nice. Customer service unreachable. I fell asleep at the gate after 57 days of work 12 to 14hrs a day n missed flight. Next flight was 2 days n by the time I got to my destination, my vacation was half over plus one flight in ATL was hour late because flight crew was over an hour late.
iOS
May 11, 2021
Seats/Bag
I have over 180,000 miles on Delta, test you charge me for comfort seats. Why does Delta do this? Same with first bag. Brand loyalty? Different on other carriers. Why continue to chose your ‘product'? How many times do you expect someone to ty and come up with a nickname not taken? 10+? I am over ten attempts. That's what you want to be your limiter for comments?
Android
May 11, 2021
Doesn't Work
Fly Delta - Product Description
Welcome to Fly Delta, Delta’s award winning iOS app. With our dynamic Today screen which provides quick access to your boarding pass and other important day-of-travel information, Fly Delta makes travel easier than ever before.

• Enroll in Delta's SkyMiles® program and earn miles every time you travel
• Find, compare and book Domestic and International flights
• Book SkyMiles award tickets
• Purchase Delta Comfort+™ seats and Trip Extras, including in-flight Wi-Fi, Priority Boarding and more
• Reserve Preferred Seats like bulkhead and aisle
• Rebook cancelled flights or missed connections
• Manage your trips, profile and customize your travel preferences
• Check your SkyMiles account balance and current Medallion® status
• Check in, view your boarding pass and add it to Apple Wallet
• Pay for checked bags and track their location
• Check the latest flight status and receive flight and gate change notifications
• Save a photo to remember your parking spot
• Check your status on the upgrade or standby list
• View or change your seat
• Locate Delta Sky Club® lounges
• View interactive airport maps, public transportation details and weather information
• Get detailed info about our fleet and partners
• Map flights en route with an interactive flight tracker
• “Today” gathers everything you need for your day of travel into one convenient place
• “Feed” ensures you always have the latest flight updates, gate changes and more
• View countdown to departure and arrival along with gate and baggage carousel information on Apple Watch

The Fly Delta app for iPhone and delta.com are always free to use on Delta’s Wi-Fi-enabled flights. Visit delta.com/app for more information.

Glass Bottom Jet™ a trademark of Delta Air Lines, Inc.
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