Quality degradation at GetYourGuide: Tours & Tickets  
Users report higher volume of Quality Issues than usual
76
fair

GetYourGuide: Tours & Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
Work at GetYourGuide? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at GetYourGuide? Unlock additional insights
Android unitQ Score
Android User Feedback
85%
Android
64 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
11 Reports
User Feedback
15%
iOS
11 Reports
85%
Android
64 Reports
GetYourGuide: Tours & Tickets - Latest Quality Issues
Android
Jun 14, 2021
Thank you for not giving me my confirmation .. your a bunch of rip-off app. Thieves
Android
Jun 13, 2021
Paid 2 tickets to Motiongate Dubai, no tickets, in the application makes an error
Android
Jun 11, 2021
Bad. I can't even book events and if it does, I can't pay for them.
Android
Jun 11, 2021
I was charged for a service that was unavailable in an amount of 712.00 and when I went to said reservations there was no vendor there to provide services due to covid 19 and after reaching out to the vendor I was I formed that get your guide charged me 712 dollars but no reservations where ever made. DO NOT USE THIS APP ITS A SCAM AND I AM STILL TRYING TO DISPUTE CHARGES FROM LATE MAY. WORST APP EVER, FRAUDULENT AND INCREDIBLY MISINFORMED.
Android
Jun 9, 2021
U book a tour incl a boat and wine tasting and last minute they say its not included. Its all over the booking, vaucher and the website. Took them a lot of calling and mails and whatsapp to even confirm what's the route and still half the requested info is missing. Strange coincidence: they just tell you what's not included after weeks of discussion when the ticket is not refundable..right after the deadline. I would definitely avoid them suggest the same
Android
Jun 9, 2021
Awful experience i have used thier app twice , and both time i recieved tickets that are not accepted in the avenue once in Barcelona ,and the other time in russia. This app have wasted my money and my valuable vacation time i wouldn't recommend using it ever.
Android
Jun 9, 2021
Unable to open the app for several weeks
Android
Jun 9, 2021
Payment made but did not receive any booking confirmation. I have made the booking twice and have paid 1700 on both occasions and have still not received any booking confirmation. I have reported the issue and have not gotten any positive feedback. STAY AWAY FROM THIS APP.
Android
Jun 6, 2021
I have a complaint I bought the New York Pass of 4 days to do everything I can but at 3 day I stopped allowing myself to enter the premises and when I consulted with the call Center (Markos) he tells me that I only had 8 income when at the time of buying it said unlimited, then they tell me that that is not true but I still lost two days without using. Honestly if anyone reads this I ask you to reconsider because I thought it was a lousy product and the call center is fatal.
GetYourGuide: Tours & Tickets - Product Description
Love where you’re going

Download the ultimate in-destination travel app, and enjoy access to the most popular tours and tickets in locations across the globe. Simply tell us where you’re heading, and we’ll show you the best guided tours, skip-the-line tickets, and must-see attractions your destination has to offer.  

Join millions of users and choose from thousands of incredible activities, including tours of iconic attractions, family-friendly day trips, and off-the-beaten-path adventures. No matter what type of vacation you’re planning, we’ve got your travel dreams covered.  

Easily manage your whole trip with an app that’s made for on-the-go travelers: 

Stress-free planning 
• Book tickets before and during your trip 
• Receive mobile tickets instantly 
• Add activities to your wishlist 
• Read reviews from real travelers
• Stay flexible with easy cancellation

In-destination features 
• Book last-minute tickets 
• Find the best activities near you 
• Get real-time activity updates 
• Receive personalized recommendations 

Offline availability  
• Access your mobile ticket
• View supplier contact details 
• Get directions to your activity 
• See upcoming bookings


Tell us how we’re doing
Has our hard work paid off? We love hearing from you. Leave us a review if you’re enjoying exploring the world with GetYourGuide.

Happy to help
Something not quite right with the app? Head over to our Help page for further assistance: www.getyourguide.com/contact
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners