82
good

GetYourGuide: Travel & Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Travel
Work at GetYourGuide? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at GetYourGuide? Unlock additional insights
Android unitQ Score
Android User Feedback
64%
Android
664 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
377 Reports
User Feedback
36%
iOS
377 Reports
64%
Android
664 Reports
GetYourGuide: Travel & Tickets - Latest Quality Issues
iOS
Apr 23, 2024
Lack of information
Mix of bikes with and without electric assistance, so we pay more for nothing!!!!
iOS
Apr 23, 2024
Terrible customer service
I recently had a dreadful experience with the GetYourGuide app that left me utterly frustrated and disappointed. Despite booking a popular large group tour in Rome several weeks in advance, I inadvertently booked the same tour again for the same day the day before the tour was set to begin. Shockingly, the app failed to notify me of this duplicate booking. Upon realizing my mistake, I immediately attempted to cancel one of the bookings, only to find out that I couldn't because the tour was less than 24 hours away. Customer service was an absolute nightmare. Despite numerous emails and interactions with different agents, they all robotically regurgitated the same excuse: “rules are rules.” It's clear their primary concern is protecting their own interests, even at the expense of customer satisfaction. They shamelessly lied to me about the possibility of a refund, claiming the tour provider wouldn't cooperate, only to be exposed when I reached out to the actual agency and received a prompt and courteous refund directly from them. It's evident that GetYourGuide's customer service is severely lacking, with a dismissive attitude that suggests they believe their dominance in the market exempts them from providing quality assistance. Save yourself the headache and use alternative platforms like Booking, Airbnb, TripAdvisor, Klook, or any other service that actually values its customers. Trust me, it's not worth the hassle.
Android
Apr 23, 2024
Heavy. Lots of advertising to sell you trips when you don't need them. It doesn't matter if you don't need it, they insist. You may uninstall it to stop it from bothering you.
Android
Apr 24, 2024
You will see this error all time , getyourguide there is a problem with your order. to resolve the problem, contact our care team. error code: 000
Android
Apr 24, 2024
I don't recommend it. I bought tickets to the Real Alcazar and the Cathedral in Seville. Because I bought through the Get Your Guide website, we paid about 40 euros more (54 euros on the ticket to the cathedral, I paid 376 zlotys) Additionally, to view the tickets you need to have the app installed. To send tickets to other people, each of them also has to have the app installed, totally inconvenient.
Android
Apr 24, 2024
The site didn't work this morning, so I couldn't buy tickets for the port aventura park in Salou! The two-day pack was advantageous, but it was impossible to finalize the order; This put an error occurred; So I bought them for double the price almost on site at the park.... And as luck would have it, after the park opened, it was working again.... Isn't that a conspiracy with the park? In order to pay 100 euros per person for two days VS 58 euros via GYG?
Android
Apr 24, 2024
Again complicated to no end to import bookings... Set, 6
Android
Apr 24, 2024
This is the worst application, and the best thief ever!! We made a request for cancellation agreed by the service provider. But refused by getyourguide!!! So I will not do activity and the service provider will not get paid. Only getyourguide will keep the money Be ashamed of you!!!
Android
Apr 25, 2024
It does not give tour assistance and information. I probably took a blow of more than 2 thousand reais with a tour to salar de salar uyuni
GetYourGuide: Travel & Tickets - Product Description
Download the GetYourGuide app to discover and book unforgettable travel experiences anywhere in the world

Whether you're planning a vacation or looking for last-minute things to do in any destination, we make booking tours, day trips, and activities easier than ever. Choose from culture, food, adventure, nature, and more experiences.

Maximize your trip with exclusive access to the world's top attractions and museums, find the highlights and hidden gems, and keep up with last-minute travel deals using the app — we make travel planning easy, and making memories easier.

Find over 75,000 experiences

Booking tickets for unmissable sights has never been easier — experience the Colosseum, Eiffel Tower, London Eye, TV Tower, Sagrada Familia, and more.

Discover expert-guided tours — explore unforgettable travel highlights in Paris, Dubai, London, Florence, New York City, Berlin, Vienna, New Orleans, Cancun, Tuscany, Lisbon, and more. Our app will be your city guide for destinations around the world, and our local experts help you get fully immersed.

Travel with flexibility

Reserve now, pay later — save your place for popular experiences early and make your payment at a later date.
Instant confirmation — whether you're booking tours in advance or need last-minute tickets, receive your tickets and booking confirmation instantly.
Offline tickets — Conveniently access your booking information offline. Download, store, and present your tickets on your mobile device

Book with confidence

24/7 customer service — Easily find help when you have questions. We offer customer service by email, phone, and in the app across multiple languages.
Flexible cancellation — Don’t stress if your plans change. We offer free cancellation up to 24 hours before your activity for most bookings.

With tours and activities for any interest, you can plan your trips your way. Dive into nature and explore fjords in Norway, try local cuisine across Europe, or uncover fascinating history in the United States.

Whether you're living the magic of the wizarding world on a Harry Potter experience, savoring delicious culinary delights on a food tour of Barcelona, booking top rated tours to see the Vatican, or following a city guide through Berlin, we guarantee you'll find something unforgettable to do — make the most of your travel and leisure time.

Uncover the top tourist activities in the world's bucket-list destinations:
Book museum tours and tickets in Rome, food trips through Naples, trekking in Iceland, river cruises around Prague, outdoor adventures in Bali, sightseeing in Budapest, and more.

Use the app as a travel planner or for travel guidance, then book travel experiences for the world's must-see highlights with excursions and last-minute tickets.

Tell us how we’re doing
Leave us a review if you’re enjoying your GetYourGuide app experience or head over to our help page for further assistance: www.getyourguide.com/contact
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners