67
poor

GetYourGuide: Tours & Tickets | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
66%
Android
329 Reports
iOS unitQ Score
iOS User Feedback
34%
iOS
171 Reports
User Feedback
34%
iOS
171 Reports
66%
Android
329 Reports
GetYourGuide: Tours & Tickets - Latest Quality Issues
Android
Aug 14, 2022
Booked my ticket online. However, only vouchers are received, which you still have to redeem at the counter in order to receive the ticket. However, the counter at the airport was closed after 19:00. Had to pay for the same price again a ticket on site at the counter! Full of tourist stuff!
Android
Aug 14, 2022
Have booked twice something 1 meal it worked. And once I was cancelled 30 minutes after the booking confirmation even if the tour should start 6 months later.
Android
Aug 14, 2022
Easy to book and manage the business, but impossible to leave feedback of the activity.
Android
Aug 14, 2022
Never again! Attention rip-off! My father and I booked a guided tour of the Uffizi Gallery. 5 minutes before the meeting point we were called by the provider and you said that the person who should explain everything to us is "sick" and we get our money back. WHICH STILL HASN'T HAPPENED! We have been waiting for it for 1 month and no one answers calls or mails! It was probably only cancelled because we were the only ones who booked this tour.
Android
Aug 14, 2022
We came across a scam. We try to explain our concern via email or WhatsApp but no follow-up is made no exchange is possible. The feeling of talking to a wall. I do not recommend.
Android
Aug 14, 2022
You don't open the app only the image remains and I can't do anything. Bad!!! I have where to call
Android
Aug 13, 2022
Great app but can't login with Facebook. Iphone app works fine
Android
Aug 13, 2022
Angry. Leaving to visit Herculaneum and Pompei, we discover that the tickets on site cost us 52 € in total if bought on the spot. We paid 130€ on GetYourGuide !!! More than 150% margin is outrageous. No need to highlight the skip-the-line because at the ticket offices, there were only a dozen people, saturday, August 13. First and last time we use this app and services.
Android
Aug 13, 2022
The tickets were doubled sold and we could not enter to the museum at Athens. Although they solved it quickly we couldn't enjoy the skip the line we paid for. Bad experience
GetYourGuide: Tours & Tickets - Product Description
Love where you’re going

Download the ultimate in-destination travel app, and enjoy access to the most popular tours and tickets in locations across the globe. Simply tell us where you’re heading, and we’ll show you the best guided tours, skip-the-line tickets, and must-see attractions your destination has to offer.  

Join millions of users and choose from thousands of incredible activities, including tours of iconic attractions, family-friendly day trips, and off-the-beaten-path adventures. No matter what type of vacation you’re planning, we’ve got your travel dreams covered.  

Easily manage your whole trip with an app that’s made for on-the-go travelers: 

Stress-free planning 
• Book tickets before and during your trip 
• Receive mobile tickets instantly 
• Add activities to your wishlist 
• Read reviews from real travelers
• Stay flexible with easy cancellation

In-destination features 
• Book last-minute tickets 
• Find the best activities near you 
• Get real-time activity updates 
• Receive personalized recommendations 

Offline availability  
• Access your mobile ticket
• View supplier contact details 
• Get directions to your activity 
• See upcoming bookings


Tell us how we’re doing
Has our hard work paid off? We love hearing from you. Leave us a review if you’re enjoying exploring the world with GetYourGuide.

Happy to help
Something not quite right with the app? Head over to our Help page for further assistance: www.getyourguide.com/contact
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