71
fair

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
65%
Android
345 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
187 Reports
User Feedback
35%
iOS
187 Reports
65%
Android
345 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
Android
Aug 14, 2022
Updating this review because I really liked using it when I had it. But now they're suddenly not delivering to my area? After 2 years of paying for the Fam membership, they randomly decide to take it all away. I used this service a lot and would have appreciated more notice. Great staff in Albuquerque, NM! This service has made some stressful days much easier. If you really don't feel like leaving the house, or everything but McDonald's is closed, you can still get quality meals, drinks, etc!
Android
Aug 14, 2022
Not available in my area so I uninstalled and still see it on my pop ups from time to time.
Android
Aug 13, 2022
I am still getting notifications from this app even after uninstalling.
iOS
Aug 12, 2022
Stopped delivering
I've always enjoyed ordering with Gopuff, but now it says that delivery isn't available in my area anymore. I've just deleted this app and won't be using until something about this change.
Android
Aug 12, 2022
It's been hit or miss, but when I opened the app to place an order the other day, I found out they no longer deliver in my area. All those "go puff points" wasted. Oh well, I guess inflation has hurt this start up.
Android
Aug 12, 2022
They stopped delivering to my area, I have ordered alot and I've made alot of points that i can't use now. hopefully they can deliver here again soon. till then 1 star....
Android
Aug 12, 2022
Changed delivery area with no warning and now don't come to my area. I had been fairly loyal to the service, but still now have to uninstall since the app/service is now useless to me with no explanation.
iOS
Aug 12, 2022
They removed areas of delivery.
Every time I've ordered from the app the driver can't find my apartment, items are missing or half melted. Now they've removed many of my surrounding areas for delivery. Shame on you. I spent a lot of money on your app.
iOS
Aug 12, 2022
False advertising !
They say they deliver wine but just try to - you can't
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff instantly delivers essentials you want and need. We deliver food and drinks, cleaning stuff, baby stuff, pet stuff (and in select markets, we deliver alcohol stuff, too) right to your door. That’s a lot of good stuff. And Gopuff never surges delivery pricing—it’s always $1.95. That’s five cents less than two dollars. Take that, math.

YOUR FAVORITE PRODUCTS
Get everything delivered, from food delivery like snacks, chips, ice cream, and candy to fresh grocery delivery like eggs, milk, bread & cheese. Did we mention drinks? We’ve got regular water. We’ve got fancy water. We’ve got energy drinks and juices. We’ve got beer, wine, and spirits.* You can also get paper towels, toilet paper, cleaning products and your favorite local brands too. Never run out again! Literally! See what we did there? Gopuff also carries over-the-counter medicine, electronics and beauty products. What more could you ask for?

Gopuff’s got a ton of your favorite brands. Don’t believe us? Perhaps our friends Ben & Jerry’s, Coca-Cola, Gatorade, Flamin’ Hot Cheetos, M&Ms, Reese’s, Gushers, Tide, DayQuil, Takis, Dove, and Colgate toothpaste could convince you. And if not, hop on the Gopuff app to see all the other great brands we stock.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want to add it to your bag and checkout. We pack your order in our local micro-fulfillment center and deliver it straight to you. TL;DR it’s super fast.

$1.95 FLAT DELIVERY
Some delivery services charge more when they’re busy. Not us. Gopuff delivery is always $1.95—all day, every day. We never surge or hike delivery, even if there’s an angry flock of geese cruising around town and even if it’s Taco Tuesday.

SIGN UP FOR THE FAM
Fam is an abbreviation for family (we’re hip, right?). And in our Fam, members pay $0 delivery fees on every order, any time of day. 

WAYS TO PAY
Gopuff securely accepts credit cards (Visa, American Express, MasterCard and Discover) and debit cards, as well as Apple Pay, Google Pay and Venmo.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, but more delicious.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human (we tried hiring manatees, but it didn’t work). We hope we get your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

DELIVERING ON YOUR SCHEDULE
We’re open late to deliver what you need when you need. Many of our locations operate 24/7, which is convenient if you’re binging old sitcoms. 

Speaking of locations, Gopuff has 250+ facilities and delivers to 550 cities.**

NOW DELIVERING IN CALIFORNIA
What’s up, dudes and dudettes? Was that right? Anyway—California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips. 

* Beer delivery, wine delivery and liquor delivery is available only in select regions. ID verification required for alcohol delivery. Please drink responsibly.

** Gopuff is not available in all markets… yet. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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