45
poor

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
61%
Android
159 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
103 Reports
User Feedback
39%
iOS
103 Reports
61%
Android
159 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
Android
Apr 17, 2024
I had a minor issue with my delivery(my error) and had to reorder. I'll change to 5 stars after I see whether I'm double-charged.
iOS
Apr 17, 2024
The worst app
Unfair treatment that's is outrageous because this app started to scam ppl for just mistakenly add the wrong address, they cancel the order and stole your money I never see that in any other apps. That's why I give it one star it 2 stars. I even get the membership for this app but still get scam by it.
iOS
Apr 17, 2024
Took way to long 👎🏾
i placed my order and they said 15 mins until it's delivered . It literally took 55 minutes to find a driver. I contacted support they did give me back my money after I cancelled but I think u have to wait close to an hour if you want to cancel and get your money back .
iOS
Apr 17, 2024
Glitchy wrong order
It's glitchy. My order changes after payment. I ordered an energy drink and coffee and snacks I received2 beef sticks two Pepsi and 3 pizzas lol. After the driver marked it as delivered the app then charges me the remaining. My order total was $15. I was charged $25. No way to prove I did not order that but the confirmation text saying I ordered the energy drink. The app also would not update after it says the driver is picking up the bag. Poor driver sat outside until I found him. Customer support could only see that he was on his way
Android
Apr 17, 2024
Got some predatory practices. Not worth it, unless you really have it.
Android
Apr 18, 2024
Overpricing there item then have to pay a subscription to get discount 😡😡
Android
Apr 18, 2024
Can't even deliver to my address
Android
Apr 18, 2024
This app is so overated. They price way too high and offer terribel customer service resolutions. I placed an order and recieved the wrong items, after contacting support they told me that it was my fault and to not make a mistake upon my next order. This app is no longer convient for shopping, slowly raising prices and treating customers poorly. Better off using grubhub.
Android
Apr 18, 2024
part of my order wasn't completed
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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