Quality degradation at Gopuff—Alcohol & Food Delivery  
Users report higher volume of Quality Issues than usual
66
poor

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
51%
Android
420 Reports
iOS unitQ Score
iOS User Feedback
49%
iOS
397 Reports
User Feedback
49%
iOS
397 Reports
51%
Android
420 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
Android
Oct 20, 2021
Man, this app has really been convenient for me during the pandemic, so it's unfortunate that it runs slower than dial up internet. I've never seen an app that is more sluggish, unresponsive, and just generally buggy. Also some of the upcharges are absolutely ridiculous
Android
Oct 19, 2021
Horrible experience with this app, it lags, it's very slow haven't been able to use it to order anything in over a week, going to delete it app has become obsolete
iOS
Oct 19, 2021
The verification code doesn’t work????
Every time the verification is sent to my number and I type the code in the pop up at the bottom keeps saying that the code is invalid! How!?
iOS
Oct 19, 2021
Scam
I paid $17 dollars for an order right and they just hit order finished and i never got it, they took my money i checked my bank account and took it right out. Don't use this app!
Android
Oct 19, 2021
I cannot get into the app at all. Everytime I try it says an error occurs and glitches in and out to the point where I can click on anything.
Android
Oct 19, 2021
The app just spins, flicks to the main screen. Gives a quick error then starts spinning. Repeats over and over indefinitely. Literally had my phone open for 10 minutes going nowhere. Tried clearing app cache, reinstalling, using 4g instead of WiFi. The app just doesn't work right. A shame since the fancy app did work great.
Android
Oct 19, 2021
It says beer wine delivery nowhere only in certain areas except here. Not when using it. I call that false advertising.
iOS
Oct 19, 2021
Doesn’t work
I've downloaded this app 4 times now hoping it would someday load. I open it and it's just a white screen.
iOS
Oct 18, 2021
They have terrible customer service!
I received an email saying they got my complaint that my order wasn't delivered and it would be responded to within 24 hours and it's been a few weeks and still no response. I payed $30 and didn't receive my order at all. I also haven't been reached out to about getting a refund.
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff instantly delivers essentials you want and need. We deliver food and drinks, cleaning stuff, baby stuff, pet stuff (and in select markets, we deliver alcohol stuff, too) right to your door. That’s a lot of good stuff. And Gopuff never surges delivery pricing—it’s always $1.95. That’s five cents less than two dollars. Take that, math.

YOUR FAVORITE PRODUCTS
Get everything delivered, from food delivery like snacks, chips, ice cream, and candy to fresh grocery delivery like eggs, milk, bread & cheese. Did we mention drinks? We’ve got regular water. We’ve got fancy water. We’ve got energy drinks and juices. We’ve got beer, wine, and spirits.* You can also get paper towels, toilet paper, cleaning products and your favorite local brands too. Never run out again! Literally! See what we did there? Gopuff also carries over-the-counter medicine, electronics and beauty products. What more could you ask for?

Gopuff’s got a ton of your favorite brands. Don’t believe us? Perhaps our friends Ben & Jerry’s, Coca-Cola, Gatorade, Flamin’ Hot Cheetos, M&Ms, Reese’s, Gushers, Tide, DayQuil, Takis, Dove, and Colgate toothpaste could convince you. And if not, hop on the Gopuff app to see all the other great brands we stock.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want to add it to your bag and checkout. We pack your order in our local micro-fulfillment center and deliver it straight to you. TL;DR it’s super fast.

$1.95 FLAT DELIVERY
Some delivery services charge more when they’re busy. Not us. Gopuff delivery is always $1.95—all day, every day. We never surge or hike delivery, even if there’s an angry flock of geese cruising around town and even if it’s Taco Tuesday.

SIGN UP FOR THE FAM
Fam is an abbreviation for family (we’re hip, right?). And in our Fam, members pay $0 delivery fees on every order, any time of day. 

WAYS TO PAY
Gopuff securely accepts credit cards (Visa, American Express, MasterCard and Discover) and debit cards, as well as Apple Pay, Google Pay and Venmo.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, but more delicious.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human (we tried hiring manatees, but it didn’t work). We hope we get your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

DELIVERING ON YOUR SCHEDULE
We’re open late to deliver what you need when you need. Many of our locations operate 24/7, which is convenient if you’re binging old sitcoms. 

Speaking of locations, Gopuff has 250+ facilities and delivers to 550 cities.**

NOW DELIVERING IN CALIFORNIA
What’s up, dudes and dudettes? Was that right? Anyway—California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips. 

* Beer delivery, wine delivery and liquor delivery is available only in select regions. ID verification required for alcohol delivery. Please drink responsibly.

** Gopuff is not available in all markets… yet. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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