Quality degradation at Instacart: Grocery deliveries  
Users report higher volume of Quality Issues than usual
75
fair

Instacart: Grocery deliveries | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
2594 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
320 Reports
User Feedback
11%
iOS
320 Reports
89%
Android
2594 Reports
Instacart: Grocery deliveries - Latest Quality Issues
Android
May 5, 2021
Found this was the most affordable way to order flowers delivered to extended family. However, everytime I enter a new delivery address it makes me reenter my payment info, which is annoying? Maybe settings could be improved, because I imagine I may also want to use these services when traveling as well?
Android
May 5, 2021
Great experience . I even got my groceries earlier & the shopper did great picking my produce.
Android
May 5, 2021
I love instacart I can't go to Kroger and it is great to know instacart will take care of me
Android
May 5, 2021
Very badly managed website, cluttered with tons of information on the screen. Tried buying from H&M Toronto but only 10% of items available compared to the site. Even after changing the store location product list did not change. Highly disappointed.
Android
May 5, 2021
App won't let me login from Galaxy Tab A. Just keeps returning to login page after Capcha verification. My login info works on the website, so I know it's good. Wish you would fix this problem.
Android
May 5, 2021
A 15% tip will cause all your items to be delivered and your instructions about carrying-in are followed when you have an open parking space waiting and available.
Android
May 5, 2021
Do not buy within the app. They do charge you extra without your knowledge more than they say they would. My bill was under $219 but got charged $250. Do not use this app. I use apps like doordash, they do charge nothing extra, but what they say, but hey if you like paying extra for nothing go ahead.
Android
May 5, 2021
Very upset with Instacart ,ngl it's a great app with amazing service and all but I chose the monthly plan and it took out a year plan worth of $99 .Not happy to check my accounts withdraw of that much money I work hard for. I'm better off going to the locale stores in person and dealing with KAREN'S.
Android
May 5, 2021
Puts items that they don't have 8 items they didn't have and about 15 substitutes like come on
Instacart: Grocery deliveries - Product Description
Shop online & get your groceries delivered directly to your door in as fast as 2 hours. And your first delivery is free. 

Instacart delivers fresh food, alcohol, and household items the same day all across the US. Download the app to see what stores are available in your zip code.

Prefer to pick up? Order online and pick up at your local store, where it will be waiting for you when you arrive. 

Ordering made easy
1. Enter your zip code 
2. Shop stores for groceries, household items, electronics, and more
3. Add your items to your cart and place your order
4. Chat with your shopper in real time to make any changes to your order
5. Relax as you wait for your delivery to arrive
6. Enjoy your items while you save time & money

Contactless delivery
Order safely from your home and get your groceries delivered to you same-day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. 

Find your favorite products 
Get fresh produce, late-night snacks, and even alcohol delivered to your door. Don’t forget essentials like toilet paper, prescriptions, other household items! 

Relax as your shopper handles even your most fragile items like eggs and glass bottles with care. 

With Instacart, you can also:
• Find exclusive deals & coupons 
• Creating shopping lists
• Reorder your favorite products
• View nutritional information & filter by diet
• Use Group Carts to easily shop with friends, family & neighbors

Where to shop
Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America.

Download to see what stores are available in your zip code.

Free delivery offer valid on first $35+ order with one retailer. Alcohol products excluded. Fees, taxes, and/or tips may apply. Delivery subject to availability; not available in all zip/post codes. See additional terms: inst.cr/promo-terms.
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