24
poor
Instacart-Get Grocery Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
75%
Android
763 Reports
763 Reports
iOS unitQ Score
iOS User Feedback
25%
iOS
261 Reports
261 Reports
User Feedback
25%
iOS
261 Reports
261 Reports
75%
Android
763 Reports
763 Reports
Instacart-Get Grocery Delivery - Latest Quality Issues
iOS
Apr 22, 2024
Shady Business Practices
Charged even though I'm not the plan owner. Cannot change or access auto renew on my account because I'm not the plan owner. Then they canceled both mine and the plan owners account when I complained and double charged the plan owner instead. Sloppy data management at best.
iOS
Apr 22, 2024
Instacart shut down my account with no warning
My employer asked me to purchase some snacks though instacart, and gave me the company card so I didn't have to go out of pocket (I'm freelance, so this isn't uncommon). Instacart flagged and locked my account. I messaged the tech support explaining the situation, and if using my employers card wasn't okay, I'd be happy to place the order on my own card and be reimbursed. Instacart said that I violated the terms of service and i can no longer use the app, and locked me out. They haven't replied to any of my emails asking if I could contest this, and their customer service line keeps you on hold for [number] and hangs up. Now this affects the people who depend on Instacart for extra income, because there is now one less person using the app, and Instacart will not hear my case. This disrespectful customer service is unacceptable, and I encourage you to find another service as they do not care for their users.
iOS
Apr 22, 2024
Constant ad spam.
Cannot disable ad notifications. Toggling “Marketing Updates” notification setting does absolutely nothing.
iOS
Apr 22, 2024
***
Love this Service periodic people are consider it a fission and wonderful to do that thank you Had problems with charge card didn't know who to talk to feel isolated and can't get in touch with anybody finally after three tries I got it, but who do you call and how do you get in touch with someone?
iOS
Apr 22, 2024
Service is very bad now
Two of my orders were marked delivered by the drivers but never actually delivered. They make the refund process very difficult for an issue that is their fault. It took 45 minutes on chat. Horrible customer service once you finally get someone as well. Basically a scam now
iOS
Apr 22, 2024
mostly a scam, awful support
scammy, deceptive fees, fake discount, awful support designed specifically to discourage people reaching out
iOS
Apr 23, 2024
Spoiled Food
Reached out to customer service, did nothing to resolve the problem.
iOS
Apr 23, 2024
Bad
Most of my money was to token just for them to get both of my orders wrong
iOS
Apr 23, 2024
Over charged Multiple times
It said it was only charging me [value] and I've been charged $8.00 3 times
Instacart-Get Grocery Delivery - Product Description
Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Plus, your first grocery delivery is free! And it's safe—contactless delivery is available. Instacart delivers fresh food, alcohol, and household items the same day all across the US. Download the app to see what stores are available in your zip code. Prefer to pickup? Order online and pickup at your local store, where it will be waiting for you when you arrive. Ordering made easy 1. Enter your zip code 2. Shop stores for groceries, household items, electronics, and more 3. Add your items to your cart and place your order 4. Chat with your shopper in real time to make any changes to your order 5. Relax while you you wait for your delivery to arrive 6. Enjoy your items while you save time & money Contactless delivery Order safely from your home and get your groceries delivered to you same day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. Find your favorite products Get fresh produce, late-night snacks, and even alcohol delivered to your door. Don’t forget essentials like toilet paper, other household items! And your shopper will ensure that fragile items like eggs and glass bottles are always handled with care. With Instacart, you can: • Find exclusive deals & coupons • Creating shopping lists • Reorder your favorite products • View nutritional information & filter by diet Where to shop with Instacart Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America. Download to see what stores are available in your zip code. Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832
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