72
fair

Instacart: Grocery deliveries | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
2156 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
419 Reports
User Feedback
16%
iOS
419 Reports
84%
Android
2156 Reports
Instacart: Grocery deliveries - Latest Quality Issues
Android
Oct 20, 2021
I added two coupons to my account and it showed that it would go through. Then when I hit check out they charged full. It is not my fault they have a policy that doesn't show up on the shopping cart. I shouldn't have to pay an extra $20 because Instacart is incompetent. They refused to give me my money back. I do not appreciate the bait and switch. They have lost a customer by being terrible.
Android
Oct 20, 2021
I've downloaded this app three different times in a 9 hour period. I've placed an order, had it canceled and received several emails about it with no satisfaction. They just updated it while I was uninstalling and then reinstalling it. Still no help.
Android
Oct 20, 2021
Don't send me a duplicate of something else when I ask for one item like 2 bottles of pumpkin creamer does not equal one bottle of maple creamer. If they don't have have it I can accept that.
Android
Oct 20, 2021
of course it's another garbage service. they don't get you everything you order, they lie and tell you they refunded the items missing, then they keep the money and you pay way more for way less. scum bags.
Android
Oct 19, 2021
Easy. Convenient. But they'll rob you. Give you a coupon for an order, then they don't redeem it. More fraud than robbery I suppose. Bastards
Android
Oct 19, 2021
Do you want customers to choose replacements to make it easier on your shoppers? Then update the app to accommodate this feature. I am MORE than willing/happy to choose my alternatives. Yet the app gives me no way to. Also, please allow a way to edit tip after ordering but prior to delivery. If I add items, I cannot increase the tip manually.
iOS
Oct 19, 2021
Ugh
Fresh fruit tub had sell by date on the 14th. Date it was delivered and I went to eat some and it had started to ferment. Shoppers should look at expiration dates.
iOS
Oct 19, 2021
You end up being the shopper
The site isn't current with the store's actual stock. After shopping online you'll end up joined with the shopper deciding on replacement for the items you already shopped for- this is especially true of any healthy items. If it's frozen or processed, you'll be alright. Failure to manage inventory and the site is a 1 star for me. The shopper didn't get paid for the order because over 60% was changed and I had to cancel which isn't great at all
Android
Oct 19, 2021
I ordered six 17oz bottles of hot sauce and was sent six bottles of 6oz hot sauce. Wrong items!!!
Instacart: Grocery deliveries - Product Description
Terms and conditions apply. See details: https://www.instacart.com/help/section/360007996832

Shop online & get your groceries delivered directly to your door in as fast as 2 hours. And your first delivery is free. 

Instacart delivers fresh food, alcohol, and household items the same day all across the US. Download the app to see what stores are available in your zip code.

Prefer to pick up? Order online and pick up at your local store, where it will be waiting for you when you arrive. 

Ordering made easy
1. Enter your zip code 
2. Shop stores for groceries, household items, electronics, and more
3. Add your items to your cart and place your order
4. Chat with your shopper in real time to make any changes to your order
5. Relax as you wait for your delivery to arrive
6. Enjoy your items while you save time & money

Contactless delivery
Order safely from your home and get your groceries delivered to you same-day. Our 100% contactless delivery helps to ensure you and your shopper stay safe. 

Find your favorite products 
Get fresh produce, late-night snacks, and even alcohol delivered to your door. Don’t forget essentials like toilet paper, prescriptions, other household items! 

Relax as your shopper handles even your most fragile items like eggs and glass bottles with care. 

With Instacart, you can also:
• Find exclusive deals & coupons 
• Creating shopping lists
• Reorder your favorite products
• View nutritional information & filter by diet
• Use Group Carts to easily shop with friends, family & neighbors

Where to shop
Shop from your favorite stores - Aldi, Publix, Costco, Safeway, Wegmans - and nearly 40,000 other retail locations across North America.

Download to see what stores are available in your zip code.
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