Quality degradation at Ibotta: Save & Earn Cash Back  
Users report higher volume of Quality Issues than usual
50
poor

Ibotta: Save & Earn Cash Back | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
80%
Android
982 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
244 Reports
User Feedback
20%
iOS
244 Reports
80%
Android
982 Reports
Ibotta: Save & Earn Cash Back - Latest Quality Issues
Android
Aug 15, 2022
This is a great concept until you order online from Walmart and target and you don't get a receipt as you would from the cash register. I am unable to add my purchases. Very unhappy with customer service as there is none!
Android
Aug 15, 2022
Didn't get past Birth date. Nobody wants to tap a little arrow for month, for 53 years worth of months.
Android
Aug 14, 2022
it won't let me get on the app for some odd reason it says "looks like the Internet network is having trouble"while my internet is doing perfectly fine
Android
Aug 14, 2022
This app used to be great but anymore it's a waste of time just to get your offers back. 9 times out 10 you do not get back your money after taking all the time to go through add the product scan it and submit it. They will send you an email an hour later saying they cannot find the products when there were no problems originally. I miss the old Ibotta when it was more user friendly
Android
Aug 14, 2022
I have been using the application for 4 months at the beginning everything fine but now that every time I am going to scan a receipt it tells me that it was already sent by a payment method but they never give me the refund are rare the times I scan and they give me the offers of my receipt they should fix that so that the application can give you all the refund offers thanks
Android
Aug 14, 2022
I have been scanning my reciepts on ibotta for 9 months now and have accumulated $106. When I went to finally cash out and get my money they deleted my account and gave me nothing. HUGE WASTE OF TIME, you'll never actually see the money. They call it "suspicious shopping" when you contact support if you try to cash out. If I could give this app negative stars, I would.
Android
Aug 14, 2022
I can't get into my mobile app.😫 keeps asking for my password and when I put it in, it starts over and asks again. I have screenshots. Someone, please 🙏🏾 help
Android
Aug 14, 2022
..great customer service...very pleased with the app...con...few things are not available in various stores even tho they are carried...only downfall. Update August 2022: Not as good as it used to be. Love the variety of options and stores, but the app is always giving me issues. It's gotten so bad, I rarely use it anymore. Then they want to charge you if you don't. Everything takes too long, to load, to receive, all of it. It's become a big hassle. It's unfortunate.
Android
Aug 14, 2022
So many times I've added offers & never receive it back. Constantly reaching out and this time I've reached out over 3 times recently and still not received refund. I've purchased items based on offers here and to not receive the refund defeats the purpose of choosing those specific products. Also having to scan through to see what's available is unconvient. I feel we should be able to upload receipts and if there is an offer it be matched instead of having to constantly search through check off
Ibotta: Save & Earn Cash Back - Product Description
With Ibotta, you can earn real cash back every time you shop online or in-store. Simply check Ibotta before you shop in-store or online, travel, dine out, or make a purchase in your favorite apps, and you can get rewarded with cash back. Ibotta works with leading brands and retailers, including Best Buy, Lowe’s, Safeway, eBay, and so many more, to help you save money without the hassle of traditional coupons, or promo codes.

From July 14th to August 31st, redeem and receive up to $20 worth of free school supplies during our Back to School event. Plus, during this event, Ibotta is partnering with AdoptAClassroom.org to help fund teachers in high-needs schools.

Ibotta has credited $1 billion to savers! Join millions of users that are saving and earning cash back on every purchase. Be a part of the next billion dollars!

HOW IBOTTA WORKS:
1. Add cash back offers – Before you go shopping, find and add offers in the app for things you
want to buy.
2. Go shopping – Shop at your favorite stores, retailers, restaurants, bars, and apps
3. Redeem offers – Upload your receipt or link your loyalty card for instant cash back.
4. Get cash back – Watch your savings grow! When you’re ready, Withdraw your cash earnings via PayPal or your choice of a variety of gift cards.

Ibotta is the easiest way to save money every time you shop.

EARN CASH EASILY
- Earn cash back rewards simply by uploading a photo of your receipt
- Get your money quickly and easily

SAVE ON GROCERIES, TRAVEL, RETAIL, RESTAURANTS & MORE
- Ibotta helps you earn cash back on purchases at more than 500,000 locations (and counting)
- Our partners include: Walmart, Uber, Lowe’s, Kohl’s, Kroger, CVS, Rite Aid, Groupon, Jet.com, eBay, Boxed, Best Buy, Bed Bath & Beyond, JOANN Fabrics, Drizly, Hotels.com, Minibar, AMC, eBags, HotelTonight, Thrive Market, HotelStorm, Safeway, Walgreens, Costco, World Market, Petco, Whole Foods, Trader Joe’s, and many more.

IBOTTA WORKS WITH YOUR FAVORITE APPS
- Start with Ibotta to easily earn cash back when you make purchases on your favorite mobile apps like Uber, Jet.com, Groupon, Boxed, and eBay.

EARN EVEN MORE CASH WITH BONUSES
- Earn extra cash when you refer friends with your referral code!
- Earn even more with extra cash bonuses on specific products or when you hit shopping milestones.
- Ditch the promo codes and old paper coupons and shop with Ibotta to earn real cash back.
- Download the Ibotta app now to start earning cash back on every purchase, and watch your savings grow!

LOVE IBOTTA?

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Note: Ibotta may use your location to help find stores. Continued use of your phone’s GPS running in the background can dramatically decrease battery life.
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